WEBVTT NOTE This file was generated by Descript 00:00:35.199 --> 00:00:36.309 Duke: Hey everyone. 00:00:36.309 --> 00:00:38.499 Welcome to another episode of CJ and the Duke. 00:00:38.499 --> 00:00:41.049 As always, I am a co-host Robert the Duke Fedor. 00:00:41.559 --> 00:00:43.359 And I am Corey, CJ Wesley. 00:00:44.435 --> 00:00:46.475 This episode is brought to you by Clear Sky. 00:00:46.595 --> 00:00:50.055 Clear Sky is the only identity governance and security solution 00:00:50.060 --> 00:00:51.895 built natively on ServiceNow. 00:00:52.235 --> 00:00:57.015 It optimizes enterprise identity and risk management with a platform first approach. 00:00:57.605 --> 00:01:01.775 Look, we have built a great digital world where we can plug and play people into 00:01:01.775 --> 00:01:03.875 our applications and information globally. 00:01:04.145 --> 00:01:08.075 Great for speedy operations, but can be a real nightmare for risk 00:01:08.075 --> 00:01:12.155 and security and governance who are left asking who has access to what? 00:01:12.335 --> 00:01:13.655 Who authorized that? 00:01:13.835 --> 00:01:15.095 Should they still have it? 00:01:15.245 --> 00:01:16.925 When's the last time we checked? 00:01:17.300 --> 00:01:22.070 This is why CJ and the Duke love Clear Sky, all of the benefit of a company 00:01:22.070 --> 00:01:26.930 with decades worth of I L M and I g A experience with a solution that's built 00:01:26.930 --> 00:01:34.280 natively on ServiceNow, the platform that we all trust, clear sky optimized identity 00:01:34.340 --> 00:01:36.670 management built natively on ServiceNow. 00:01:37.130 --> 00:01:40.790 Check the description below for an episode, CJ and I did on Clear Sky 00:01:40.970 --> 00:01:42.530 as well as how to contact them. 00:01:42.792 --> 00:01:43.062 Man. 00:01:43.062 --> 00:01:44.172 I love that new intro. 00:01:44.232 --> 00:01:45.642 God, you can't get enough of it. 00:01:47.172 --> 00:01:49.962 CJ: Dude, like seriously, one of our best investments. 00:01:51.762 --> 00:01:52.032 Duke: All right. 00:01:52.032 --> 00:01:53.412 What are we talking about today, man? 00:01:54.102 --> 00:01:58.782 CJ: All right, today, duke, we're gonna talk about the pre bootcamp. 00:01:59.502 --> 00:02:04.062 What do you need to know before you get to the bootcamp and to make your experience 00:02:04.062 --> 00:02:05.022 and make sure you get the best out? 00:02:05.112 --> 00:02:05.832 Get the most out. 00:02:06.612 --> 00:02:08.142 Duke: Yeah, , is it the right thing for you? 00:02:08.142 --> 00:02:13.062 And, give you a certain, , a certain level of pre-knowledge so that some 00:02:13.062 --> 00:02:16.672 of the new, concepts don't completely, , take you off guard, let's say. 00:02:17.752 --> 00:02:21.692 CJ: Yeah, absolutely everything that you're gonna do in the bootcamp 00:02:22.082 --> 00:02:25.502 has like its basis and some skills that you should bring with you. 00:02:26.087 --> 00:02:28.367 And so you should know what those skills are before you get there, 00:02:28.367 --> 00:02:31.187 so you can make sure you have them so that you can keep up, right? 00:02:31.280 --> 00:02:32.897 I know boot, bootcamp is a school, right? 00:02:32.897 --> 00:02:33.647 It's a class. 00:02:33.947 --> 00:02:36.857 And when you get in there, right, at least it's gonna move at a certain pace. 00:02:36.977 --> 00:02:41.022 That pace will hopefully be, , fast enough and slow enough, right? 00:02:41.202 --> 00:02:44.042 So that you can keep up, but that you also being challenged. 00:02:44.322 --> 00:02:48.132 But the key to knowing whether or not it's fast enough or slow enough for you 00:02:48.132 --> 00:02:51.492 specifically, is knowing what skills you need to bring to the table before you get. 00:02:51.972 --> 00:02:52.632 Duke: That's right. 00:02:52.632 --> 00:02:53.982 And what kind of stuff you're gonna be learning. 00:02:53.982 --> 00:03:00.402 And I think there's a great segue into 0.1 is do you have to be technical in 00:03:00.402 --> 00:03:02.142 order to take a ServiceNow bootcamp? 00:03:03.877 --> 00:03:05.397 CJ: Yeah, that's a good question, duke. 00:03:05.577 --> 00:03:11.307 I say you have to have some measure of technical of being technical, right? 00:03:11.312 --> 00:03:12.657 Like technical knowledge. 00:03:13.017 --> 00:03:15.207 I, that doesn't mean that you have to know how to code. 00:03:15.532 --> 00:03:18.922 That doesn't mean that you have to have done like enterprise IT 00:03:19.072 --> 00:03:20.722 before or even help desk, right? 00:03:20.932 --> 00:03:24.832 But I do think it means you have to understand a little bit about technology, 00:03:25.092 --> 00:03:26.492 before you get to the bootcamp. 00:03:26.732 --> 00:03:29.702 and you and all of this stuff is freely available. 00:03:30.002 --> 00:03:32.312 Online, there are a lot of classes out there. 00:03:32.482 --> 00:03:34.822 of course it's YouTube videos, boom, YouTube videos. 00:03:34.822 --> 00:03:38.302 There are a ton of YouTube videos, and I guess TikTok now, I 00:03:38.302 --> 00:03:39.682 don't know, for you kids, right? 00:03:41.212 --> 00:03:44.232 you know, there's a ton of videos and stuff on videos on those mediums, right? 00:03:44.232 --> 00:03:47.772 That'll get you caught up on some of the intro and the basics and stuff. 00:03:47.892 --> 00:03:51.702 Do yourself a favor and find that stuff get read up on it , and we'll talk a 00:03:51.702 --> 00:03:55.162 little bit about what those specific, videos look like or those skills look 00:03:55.162 --> 00:03:56.602 like so you know what to search for. 00:03:56.872 --> 00:04:01.102 But I do think there is a measure of being technical that's required 00:04:01.107 --> 00:04:05.122 before you enter a class that's designed to teach you to be technical. 00:04:05.942 --> 00:04:08.772 Duke: I, I am emphatically. 00:04:08.808 --> 00:04:12.828 yes, there is going to be a lot of technical stuff now. 00:04:13.128 --> 00:04:18.528 I think too many people will disqualify themselves at that point thinking 00:04:18.558 --> 00:04:19.818 I'm not a technical person now. 00:04:19.818 --> 00:04:23.695 It's not like you are figuring out what every pin on a motherboard does. 00:04:23.815 --> 00:04:25.315 Not that kind of technical, 00:04:25.750 --> 00:04:26.170 CJ: right. 00:04:26.425 --> 00:04:32.505 Duke: but a, mindset that is disciplined around engineering. 00:04:33.033 --> 00:04:35.927 Thought, How does this work? 00:04:36.017 --> 00:04:39.197 What are the components that is made out of? 00:04:39.467 --> 00:04:41.297 How does it go? 00:04:41.747 --> 00:04:45.137 You have to be technical in that sense, and if you see you blow up 00:04:45.142 --> 00:04:46.997 no matter what position you choose. 00:04:46.997 --> 00:04:49.937 Some are more technical than others, but at the end of the day, 00:04:49.937 --> 00:04:55.077 you are creating solution for. 00:04:55.907 --> 00:05:00.137 Either the company that employs you, or a company that hires 00:05:00.197 --> 00:05:01.577 the company that employs you, 00:05:02.612 --> 00:05:03.122 CJ: Right. 00:05:03.167 --> 00:05:07.937 Duke: And if you're building a solution, there's just no way around the fact that 00:05:07.942 --> 00:05:10.187 all solutions are somewhat technical. 00:05:10.307 --> 00:05:15.017 They are composed of other pieces and how well those pieces 00:05:15.017 --> 00:05:16.547 together could come together. 00:05:17.222 --> 00:05:21.102 Is how well the solution, succeeds. 00:05:21.522 --> 00:05:23.802 So yes, you do have to be technical. 00:05:23.832 --> 00:05:28.002 We'll get into the details on what things you have to be technical on, but 00:05:28.362 --> 00:05:30.432 a, yes, you do have to be technical. 00:05:30.432 --> 00:05:32.322 B, don't let that scare you. 00:05:32.412 --> 00:05:33.612 Just be prepared for it. 00:05:34.472 --> 00:05:35.792 CJ: Yeah, that's a great way of putting it. 00:05:35.792 --> 00:05:36.842 Don't let that scare you. 00:05:36.842 --> 00:05:38.312 Just be prepared for it, right? 00:05:38.312 --> 00:05:42.802 Because you are seeking to learn how to use a technological platform 00:05:42.812 --> 00:05:45.002 to do work for folks, so, yeah. 00:05:45.272 --> 00:05:49.412 Think it's disingenuous to approach it thinking that there's no technical 00:05:49.532 --> 00:05:50.852 that you won't have to learn, right? 00:05:51.062 --> 00:05:54.862 Like you will have to be technical at, at some point , you know, the evolution 00:05:54.892 --> 00:05:56.812 of your skillset will go that way. 00:05:57.132 --> 00:05:57.702 absolutely. 00:05:57.942 --> 00:05:59.052 What else you got, duke? 00:05:59.112 --> 00:05:59.772 Uh, let's see. 00:05:59.772 --> 00:06:05.712 Point number two on this one is know what ServiceNow is used for. 00:06:06.222 --> 00:06:07.032 What do you think about that? 00:06:07.417 --> 00:06:09.007 Duke: Well, we did a whole episode on it. 00:06:09.127 --> 00:06:10.537 It's called Work Is bs. 00:06:10.567 --> 00:06:14.167 We will have have a link in the description below. 00:06:14.347 --> 00:06:15.397 Everybody take a shot. 00:06:18.157 --> 00:06:18.917 CJ: No doubt. 00:06:19.298 --> 00:06:24.135 Duke: I find that it's really difficult for people to describe the value that 00:06:24.135 --> 00:06:27.295 they've, that they can do and the types of things they can do on the 00:06:27.295 --> 00:06:29.575 platform unless they really have a firm. 00:06:29.905 --> 00:06:32.745 I'm talking like you feel it in your guts understanding of 00:06:32.745 --> 00:06:34.095 what it is ServiceNow does. 00:06:34.095 --> 00:06:37.775 And if you just take that question and meditate on it, what is ServiceNow? 00:06:38.603 --> 00:06:43.013 And you're not finding a good answer, like, oh, it's kind of an ITT SM 00:06:43.013 --> 00:06:45.023 and efficiency and da da da da. 00:06:45.028 --> 00:06:45.353 No. 00:06:45.353 --> 00:06:48.383 go back, listen to our work is BS program. 00:06:48.597 --> 00:06:50.487 and we'll just, we'll give you the bullet points here. 00:06:51.327 --> 00:06:53.007 Work is bull crap. 00:06:53.007 --> 00:06:54.777 We all love our jobs, most of us. 00:06:54.850 --> 00:06:56.380 but there's stuff about work. 00:06:56.930 --> 00:06:57.710 , all of the. 00:06:58.167 --> 00:07:00.507 organization of work is really what sucks. 00:07:00.597 --> 00:07:04.453 So how do you know what stuff you have to do, You always have more 00:07:04.453 --> 00:07:05.983 stuff to do than time to do it in. 00:07:05.983 --> 00:07:07.363 So which is the most important? 00:07:07.363 --> 00:07:08.683 That's work prioritization. 00:07:08.873 --> 00:07:13.793 Is that piece of work part of a series of other jobs for one overarching task. 00:07:14.333 --> 00:07:16.223 So how is the work sequenced? 00:07:16.643 --> 00:07:19.403 Is this more important than that prioritization? 00:07:19.753 --> 00:07:22.403 I'm just a wheel in the cog of a bigger machine. 00:07:22.583 --> 00:07:23.873 So how does work? 00:07:24.377 --> 00:07:29.240 And these are all problems we have, in doing work without 00:07:29.240 --> 00:07:30.650 systems like ServiceNow. 00:07:31.130 --> 00:07:40.820 And so system ServiceNow is a system to make work more visible, more governed, 00:07:41.330 --> 00:07:43.610 more automated, more integrated. 00:07:44.112 --> 00:07:45.822 CJ: So absolutely Duke, I think. 00:07:48.247 --> 00:07:49.507 Work is BS man. 00:07:49.507 --> 00:07:51.647 Like, first of all, I love that rant, it never gets old. 00:07:51.767 --> 00:07:52.787 but you're absolutely right. 00:07:52.857 --> 00:07:55.827 it's all for me, it's all about, , knowing how you wanna create 00:07:55.827 --> 00:07:59.337 the efficiencies around, process management, around work management. 00:07:59.342 --> 00:07:59.637 Really. 00:07:59.642 --> 00:08:02.397 It's like you, when you're walking through any kind of process and 00:08:02.397 --> 00:08:03.477 everything's a process, right? 00:08:03.477 --> 00:08:04.317 We don't think about. 00:08:04.572 --> 00:08:06.192 You know, our daily lives that way. 00:08:06.192 --> 00:08:09.042 often, and we definitely don't think about jobs that way in terms of 00:08:09.042 --> 00:08:10.122 like, you know, what's the process? 00:08:10.122 --> 00:08:12.642 But most things that you do are a process. 00:08:12.642 --> 00:08:15.567 And so, when you start to break it down , and figure out, okay, like 00:08:15.572 --> 00:08:18.927 step one, step two, step three, step four steps, step five, like 00:08:18.932 --> 00:08:23.427 ServiceNow maps directly to that, you know, and the optimization of it. 00:08:24.912 --> 00:08:25.872 What does that all mean? 00:08:25.932 --> 00:08:29.232 first of all, you should re, you should go and, um, do the intro to 00:08:29.232 --> 00:08:32.675 ServiceNow course over at now Learning, that's the first place to start. 00:08:32.855 --> 00:08:35.615 That's gonna get you, um, get you caught up on how to 00:08:35.620 --> 00:08:37.235 actually utilize the platform. 00:08:37.240 --> 00:08:40.205 Like what ServiceNow does and how it does it, right? 00:08:40.205 --> 00:08:43.265 Like, you know, where to click, how to click, you know, the whole gonna give 00:08:43.265 --> 00:08:46.655 you some good fundamentals on what the platform's designed to do, right? 00:08:46.955 --> 00:08:47.375 You know? 00:08:48.635 --> 00:08:49.775 Duke: and listen to our episode. 00:08:49.780 --> 00:08:50.105 Seriously. 00:08:50.105 --> 00:08:53.538 This is like the fifth time I've said it, but you've gotta feel this in your guts. 00:08:53.538 --> 00:08:56.238 And I think if you listen to that episode, you will feel it in your 00:08:56.243 --> 00:08:57.858 guts every job you've ever had. 00:08:57.863 --> 00:09:00.858 My first job was pedaling an ice cream bicycle. 00:09:01.730 --> 00:09:03.645 that or shampoo carpets, I can't remember at this point. 00:09:03.795 --> 00:09:04.545 Anyways. 00:09:06.675 --> 00:09:08.625 It wasn't the work that was the problem. 00:09:08.630 --> 00:09:12.225 It was just like all the craziness around managing that work and there's tons of it. 00:09:12.315 --> 00:09:15.345 So everybody's felt, everybody has felt. 00:09:15.705 --> 00:09:18.975 What ServiceNow is for now, learn how to articulate it. 00:09:19.035 --> 00:09:23.062 So if you, if you know that going into one of these boot camps, , beyond just 00:09:23.067 --> 00:09:27.292 like, oh, ServiceNow sounds like a great gig, it is , but you'll have a way 00:09:27.292 --> 00:09:31.432 easier time if you fundamentally know in your heart what ServiceNow is for. 00:09:31.612 --> 00:09:34.432 Then you can, like on a, under a microscope, you can zoom in and 00:09:34.432 --> 00:09:37.972 figure out what types of work within the ecosystem are of real. 00:09:39.577 --> 00:09:40.087 CJ: Yeah. 00:09:40.177 --> 00:09:40.897 Yeah. 00:09:40.957 --> 00:09:43.117 Like that, all of that, right? 00:09:43.122 --> 00:09:45.997 And all of that stuff is, is what you're gonna build on when you start 00:09:45.997 --> 00:09:47.827 building your service down career, right? 00:09:47.827 --> 00:09:49.117 Because you're gonna see that stuff. 00:09:49.117 --> 00:09:51.037 Client's gonna come to you and say, Hey, we need a service down 00:09:51.037 --> 00:09:52.507 person gonna do X, Y, and Z. 00:09:52.807 --> 00:09:53.017 Right? 00:09:53.017 --> 00:09:55.957 That X, Y, and Z is gonna be some of this stuff we just talked about. 00:09:56.397 --> 00:09:56.757 Right. 00:09:56.757 --> 00:10:00.020 And so you're gonna have to figure out how to map, the, that knowledge against the 00:10:00.020 --> 00:10:02.840 client's desire and deliver value, right? 00:10:02.840 --> 00:10:06.620 That's why internalizing it, like Duke said, in your gut, right, like 00:10:06.620 --> 00:10:08.150 is a super important thing, right? 00:10:08.155 --> 00:10:10.050 Because then it allows you to talk about it with, , with 00:10:10.055 --> 00:10:11.730 some degree of ex of expertise. 00:10:12.217 --> 00:10:12.667 Duke: Okay. 00:10:12.730 --> 00:10:13.750 item number three. 00:10:13.750 --> 00:10:17.140 and this is kind of like the first of technical concepts you're gonna 00:10:17.140 --> 00:10:21.820 have to come to grips with and just understand like as fast as you can 00:10:21.820 --> 00:10:24.520 read the English language, that's how well you have to understand 00:10:24.520 --> 00:10:29.530 this concept, and that is databases, especially relational databases. 00:10:31.030 --> 00:10:31.570 CJ: Yeah. 00:10:31.855 --> 00:10:35.965 Duke: And I think if you're not, if you're not coming from it, or application 00:10:35.965 --> 00:10:41.785 design, maybe the idea of a database is like a little bit scary or confusing. 00:10:42.265 --> 00:10:45.325 So we're gonna break it down really, really, really fast. 00:10:45.325 --> 00:10:50.502 So imagine, Corey, imagine, imagine we'd like started up a help desk, right? 00:10:51.042 --> 00:10:51.552 CJ: Okay. 00:10:51.642 --> 00:10:54.852 Duke: we got like zero tools, like maybe we got Excel. 00:10:54.857 --> 00:10:56.332 So what would be the first thing we'd do? 00:10:57.507 --> 00:11:00.117 We go into Excel and we'd make out all the columns, right? 00:11:00.117 --> 00:11:04.557 And there's like first name, last name, phone number, what the problem 00:11:04.557 --> 00:11:06.087 is, what building they're in. 00:11:06.507 --> 00:11:07.857 the category of the problem. 00:11:07.857 --> 00:11:09.477 Et except everything we care about, about a ticket. 00:11:09.537 --> 00:11:10.207 We'll just write it in Excel. 00:11:10.557 --> 00:11:12.170 Can we all agree that you know, what we do? 00:11:12.493 --> 00:11:15.283 CJ: yes, as long as you'll allow me to say how much I hate Excel 00:11:16.798 --> 00:11:19.498 Duke: Okay, but pick any other tool, any digital tool, right? 00:11:19.503 --> 00:11:21.478 You're just gonna write down a bunch of stuff. 00:11:21.868 --> 00:11:22.258 Okay? 00:11:22.348 --> 00:11:24.835 Now, everything that, what you've essentially done is 00:11:24.840 --> 00:11:27.235 you've created a table, right? 00:11:27.235 --> 00:11:31.675 You have a sheet, and you've got columns across the top. 00:11:31.675 --> 00:11:33.095 Those are all the things we care about. 00:11:34.375 --> 00:11:36.482 And that's, the columns in the table or 00:11:36.542 --> 00:11:36.932 CJ: Right. 00:11:37.242 --> 00:11:39.222 Duke: fields, columns, properties. 00:11:39.282 --> 00:11:40.632 You'll hear those terms all the time. 00:11:41.142 --> 00:11:41.532 CJ: Yep. 00:11:42.192 --> 00:11:45.252 Duke: And, but what's the real problem with that, Corey? 00:11:45.282 --> 00:11:47.562 if you have a table, you can store everything in it. 00:11:47.567 --> 00:11:48.852 What's the first problem that comes up? 00:11:50.382 --> 00:11:54.102 CJ: Oh, first problem I always think about, you got too much there, right? 00:11:54.102 --> 00:11:55.092 Like it's really hard to, 00:11:55.092 --> 00:11:56.112 Duke: in terms of scrolling? 00:11:56.117 --> 00:11:56.532 Yeah. 00:11:56.682 --> 00:11:57.162 CJ: yeah. 00:11:57.222 --> 00:11:58.902 Like you get too many records there, right? 00:11:58.902 --> 00:12:02.445 Like, and the more horizon width you get in the table, right? 00:12:02.445 --> 00:12:06.220 Like the harder it is at that point to form any relationships between 00:12:06.220 --> 00:12:08.000 the data that you have, right? 00:12:08.860 --> 00:12:15.090 Duke: so I'll say what I hate is the fact that our friend Alice, Alice 00:12:15.733 --> 00:12:20.893 Gianopoulos from 22 Rei Goose Road calls, and he calls once every couple days. 00:12:21.688 --> 00:12:22.048 CJ: All right. 00:12:23.443 --> 00:12:26.533 Duke: Is anybody else like sweating about the fact that you're typing in 00:12:26.973 --> 00:12:31.573 Aand Gianopoulos from 22 Resti Road? 00:12:32.773 --> 00:12:34.513 Like how do you even spell Resti Gush? 00:12:35.203 --> 00:12:37.723 And how are you gonna rely on 10 people on the help desk to spell 00:12:37.723 --> 00:12:39.343 that consistently, every single time? 00:12:42.118 --> 00:12:42.988 CJ: Ah, I follow you. 00:12:43.753 --> 00:12:44.383 Duke: You see what I mean? 00:12:44.983 --> 00:12:44.993 It, 00:12:45.028 --> 00:12:45.588 CJ: I do. 00:12:45.588 --> 00:12:45.988 Yeah. 00:12:46.063 --> 00:12:48.308 Duke: it's like a con, like God bless the dude, right? 00:12:48.368 --> 00:12:49.028 Love his name. 00:12:49.028 --> 00:12:49.688 Sounds fun. 00:12:49.693 --> 00:12:50.138 Really fun. 00:12:50.888 --> 00:12:52.148 Not fun to spell. 00:12:52.683 --> 00:12:53.243 CJ: Right, 00:12:53.468 --> 00:12:55.448 Duke: And are we gonna take the extra minute every time we're 00:12:55.448 --> 00:12:57.938 gonna ask this dude our favorite customer every single time? 00:12:57.938 --> 00:12:58.928 How do you spell your name? 00:12:59.913 --> 00:13:00.473 CJ: right. 00:13:01.058 --> 00:13:05.948 Duke: And so anyways, so what you do is you create a separate Excel sheet and 00:13:05.948 --> 00:13:09.668 you say, let's put a place for all of our users and we'll track first name, 00:13:09.668 --> 00:13:15.368 last name, location, phone number, and then that way on our main sheet when 00:13:15.368 --> 00:13:16.748 we're just taking help desk tickets. 00:13:17.528 --> 00:13:24.818 All I have to say is get me customer one, aand Gianopoulos, and I don't 00:13:24.818 --> 00:13:25.868 have to worry about the spelling. 00:13:25.868 --> 00:13:27.458 All I've said is customer one, please. 00:13:29.202 --> 00:13:32.082 So that's what we call a relational database. 00:13:32.082 --> 00:13:36.642 Now, because the incident table or a ticketing table relates 00:13:36.642 --> 00:13:41.652 to some other table, when I want a user, I go to the user. 00:13:42.867 --> 00:13:45.417 When I want a location, I go to the location table. 00:13:45.867 --> 00:13:49.277 When I go to the company table, and then each of these tables 00:13:49.277 --> 00:13:52.787 can store only the stuff we care about, that thing and the table. 00:13:54.032 --> 00:13:54.482 CJ: Yeah. 00:13:54.512 --> 00:13:57.872 See, that's what I meant when I said like, you know, two minutes, like the, 00:13:57.877 --> 00:14:01.742 uh, the one sheet iss, uh, way too, way too large horizontally, right? 00:14:01.742 --> 00:14:06.872 Like if you're trying to store users and companies and locations and 00:14:06.877 --> 00:14:08.762 incidents all in one table, right? 00:14:08.762 --> 00:14:11.242 Like technically you can do that. 00:14:11.882 --> 00:14:14.282 Yeah, it's nasty looking, right? 00:14:14.282 --> 00:14:17.702 But like technically you do, you just keep, you just keep adding 00:14:17.702 --> 00:14:19.142 an infinite number of fields. 00:14:19.352 --> 00:14:21.092 But how the heck do you use that? 00:14:21.092 --> 00:14:23.312 Like you can't fundamentally, right? 00:14:23.612 --> 00:14:26.672 So that, and that's where the relation relational database comes in, right? 00:14:26.677 --> 00:14:29.882 Like if you have those, those extra tables, um, then you 00:14:29.882 --> 00:14:30.962 can refer to those, right? 00:14:30.962 --> 00:14:33.362 And so when you, the first thing you, you notice when going into 00:14:33.362 --> 00:14:36.542 service now, like if you're opening an incident, incident, right? 00:14:36.542 --> 00:14:38.672 There is a field there for user. 00:14:38.897 --> 00:14:40.607 It's a reference feel, right? 00:14:40.607 --> 00:14:44.447 That means it references, it references another table, right? 00:14:44.447 --> 00:14:46.217 And it references the user table. 00:14:46.337 --> 00:14:49.727 And so then you pull up a, uh, a view of the users there, and you go 00:14:49.727 --> 00:14:52.607 ahead and click on that and brings you in and it brings the user there. 00:14:52.607 --> 00:14:55.577 Now you wanna reference a location and you wanna reference, you 00:14:55.577 --> 00:14:56.747 know, so on and so forth, right? 00:14:56.837 --> 00:14:58.608 So that's the, that, that is the beauty of, of. 00:14:59.042 --> 00:15:02.722 Of the relational, uh, data do, which I, I totally agree with you. 00:15:03.032 --> 00:15:07.892 You can keep these different tables with validated data in separate places. 00:15:07.892 --> 00:15:08.132 Right? 00:15:08.132 --> 00:15:10.832 And you can maintain them in separate places, but you can also 00:15:10.832 --> 00:15:12.422 reuse them in separate places too. 00:15:12.572 --> 00:15:12.932 Duke: Yep. 00:15:12.932 --> 00:15:14.882 And zero human error on it on form. 00:15:15.867 --> 00:15:16.052 , right? 00:15:16.082 --> 00:15:19.622 Every, everything is stored where it needs to be stored, everything is maintained 00:15:19.622 --> 00:15:21.062 where it needs to be TA maintained. 00:15:21.062 --> 00:15:23.792 We can probably do a whole episode on just the miracle. 00:15:23.822 --> 00:15:25.142 It really is a miracle, right? 00:15:25.142 --> 00:15:29.902 Like , relational databases are a miracle, , in terms of organizing the data. 00:15:30.118 --> 00:15:33.613 but you do have to know this because ServiceNow is a relational 00:15:33.613 --> 00:15:37.063 database, and when you build your solutions, you're going to have 00:15:37.063 --> 00:15:40.093 to understand like the impact of. 00:15:40.618 --> 00:15:44.728 Like so many times I've had to correct people going through the cohorts cuz 00:15:44.728 --> 00:15:46.378 they're building whole other user tables. 00:15:46.558 --> 00:15:48.178 They're building whole other location tables. 00:15:48.178 --> 00:15:50.758 I'm like, why are you building another one of these? 00:15:50.788 --> 00:15:53.218 Well, this solution needs one too. 00:15:53.398 --> 00:15:54.778 Well, you've got one of them. 00:15:54.778 --> 00:15:55.858 That's the miracle of it. 00:15:55.863 --> 00:15:56.848 You use that one, 00:15:57.808 --> 00:15:58.198 CJ: Right. 00:15:58.648 --> 00:15:58.888 Duke: right? 00:15:58.972 --> 00:16:01.822 so that's one of the technical things you'll have to know. 00:16:01.882 --> 00:16:03.732 I think you should know pre bootcamp. 00:16:05.242 --> 00:16:05.602 CJ: Yeah, 00:16:05.812 --> 00:16:05.962 Duke: else? 00:16:05.962 --> 00:16:06.202 We gotta. 00:16:06.955 --> 00:16:08.275 CJ: Well, you shouldn't, you should know the types of 00:16:08.275 --> 00:16:10.285 service down jobs Duke, right? 00:16:10.285 --> 00:16:13.612 Like, you know, what are you likely to be able, what are you likely to 00:16:13.612 --> 00:16:15.772 come out of a bootcamp doing right? 00:16:15.772 --> 00:16:18.292 From an admin to developer, so on and so forth. 00:16:19.105 --> 00:16:23.245 Duke: yeah, It surprises me how not known this is like the, I get 00:16:23.245 --> 00:16:25.225 a lot of questions on just this. 00:16:25.285 --> 00:16:28.165 I mean, we did three episodes on the different types of work, right? 00:16:28.165 --> 00:16:28.525 We did. 00:16:28.735 --> 00:16:32.215 We did admin, we did ba, we did Architect. 00:16:32.215 --> 00:16:33.685 That was our first episode. 00:16:34.295 --> 00:16:37.467 , CJ: there's a ton, it's not just, you know, admin, or developer. 00:16:37.467 --> 00:16:38.607 An architect, right? 00:16:38.607 --> 00:16:40.437 Like those are kinda like fundamentals. 00:16:40.587 --> 00:16:46.317 Like, or maybe, so to a certain extent I classify those as almost 00:16:46.317 --> 00:16:48.537 experience levels to a certain degree 00:16:48.852 --> 00:16:49.422 Duke: Yeah, I could. 00:16:49.427 --> 00:16:52.352 I mean there's definitely, there's some element of that, I get 00:16:52.442 --> 00:16:53.642 CJ: like a hard mapping. 00:16:53.642 --> 00:16:53.912 Right. 00:16:53.912 --> 00:16:55.532 But it, you know, it, to a certain degree, right? 00:16:55.532 --> 00:16:58.442 Like you do need a little bit more experience to be an architect 00:16:58.652 --> 00:16:59.792 than you do to be an admin. 00:16:59.792 --> 00:17:00.092 Right. 00:17:00.097 --> 00:17:05.942 But there is a Yeah, but I can definitely see a direct path from admin to 00:17:05.942 --> 00:17:10.527 architect and skipping dev Because an admin, you know, in, in a lot of ways, 00:17:10.527 --> 00:17:14.103 we'll know a lot about the platform and, and can know a lot about the 00:17:14.103 --> 00:17:15.963 platform without building code on it. 00:17:16.278 --> 00:17:20.328 Duke: And then, then there's just the way the market overlaps these thingss anyway, 00:17:20.328 --> 00:17:22.968 like there's so many admin slash devs, 00:17:23.913 --> 00:17:24.333 CJ: Yeah. 00:17:24.498 --> 00:17:25.098 Duke: there's so many. 00:17:25.098 --> 00:17:28.595 one man bands, one woman bands in the ServiceNow world. 00:17:28.685 --> 00:17:30.995 CJ: Yeah, especially customer side, right? 00:17:31.072 --> 00:17:34.762 I get to fill in that, you know, the ServiceNow job market is still, 00:17:34.782 --> 00:17:38.322 optimized for the one person gig, right? 00:17:38.322 --> 00:17:42.642 Like, I, I own the instance, I'm the only ServiceNow person at my job. 00:17:42.775 --> 00:17:47.905 there are 25,000 people using it and, and, and I do everything right. 00:17:48.115 --> 00:17:49.645 but, a bit of a sidetrack there. 00:17:49.645 --> 00:17:53.218 But I mean, if, When I think about types of service down jobs as a whole, right? 00:17:53.398 --> 00:17:56.038 I think about our niches episode, right? 00:17:56.038 --> 00:17:57.238 some of those things were. 00:17:57.788 --> 00:18:00.848 Once you come out of a bootcamp and once you're skilled up, what are you 00:18:00.848 --> 00:18:03.042 gonna do in a ServiceNow ecosystem? 00:18:03.102 --> 00:18:04.272 Are you gonna be a developer? 00:18:04.277 --> 00:18:04.782 An architect? 00:18:04.782 --> 00:18:05.412 That's one thing. 00:18:05.417 --> 00:18:09.732 Like that whole set of, you know, skills is one thing, but are you going into like 00:18:09.732 --> 00:18:15.542 asset management or C M D B, or it T B M or whatever the, name of it is this month. 00:18:15.732 --> 00:18:18.953 Or are you gonna go to go on to something like, I Tom, right? 00:18:18.953 --> 00:18:24.533 Like in, if you've got like it bonafide that you can mix in with your now 00:18:24.773 --> 00:18:28.273 new ServiceNow, expertise, so and so see, things like that, right? 00:18:28.273 --> 00:18:30.583 That's what I think about when I think about like the type 00:18:30.588 --> 00:18:31.873 of ServiceNow jobs out there. 00:18:32.190 --> 00:18:34.860 are these niches that you can slide yourself into 00:18:35.188 --> 00:18:35.638 Duke: Oh man. 00:18:35.638 --> 00:18:38.908 I think it's really important that we drag that dead horse out to swing a 00:18:38.908 --> 00:18:46.768 couple more times out Cause I think one thing that newcomers have completely 00:18:47.328 --> 00:18:52.688 undue pressure, irrational amounts of pressure is go pick a niche in ServiceNow. 00:18:52.918 --> 00:18:57.465 And I'm like, how on earth are you gonna pick a niche in service now when 00:18:57.470 --> 00:19:00.495 you don't even have, you're at the point where you're gonna start a boot. 00:19:01.253 --> 00:19:04.843 And you can be like a couple weeks in, maybe not even in, and somebody's 00:19:04.848 --> 00:19:05.813 telling you, you gotta pick a niche. 00:19:06.023 --> 00:19:09.713 Like no, you don't like, what you have to do is learn the fundamentals. 00:19:10.178 --> 00:19:10.808 CJ: Yes. 00:19:11.333 --> 00:19:15.503 Duke: All of the veteran niched players in the ServiceNow market 00:19:15.508 --> 00:19:20.788 had something else when they got to the fundamentals or they adopted 00:19:20.793 --> 00:19:22.708 something once the fundamentals was. 00:19:23.287 --> 00:19:23.467 Right. 00:19:23.467 --> 00:19:26.497 I'm sure there were people who were like pristine SecOps people 00:19:26.497 --> 00:19:27.907 before they even saw ServiceNow. 00:19:27.907 --> 00:19:28.297 Right. 00:19:28.927 --> 00:19:30.637 But they had something beforehand. 00:19:30.827 --> 00:19:33.677 They had a ServiceNow process niche before they had the 00:19:33.887 --> 00:19:36.137 technical shops on ServiceNow. 00:19:36.167 --> 00:19:36.437 Right. 00:19:36.437 --> 00:19:42.927 But then a lot of us, me, , you know, I, I was doing plain old admin stuff, plain 00:19:42.927 --> 00:19:45.370 old dev stuff until somebody basical. 00:19:45.673 --> 00:19:49.523 borderline forced me to look into I TBM and spm. 00:19:50.113 --> 00:19:54.133 But there's there, I don't think there's a path where it's like, I don't have the 00:19:54.133 --> 00:19:58.693 ServiceNow fundamentals and I don't have a process niche preexisting where you 00:19:58.693 --> 00:20:00.373 can walk in and say, this is my niche. 00:20:00.613 --> 00:20:01.693 I don't know how you could do it. 00:20:02.648 --> 00:20:04.238 CJ: Yeah, I mean, it's a really good point, duke. 00:20:04.268 --> 00:20:08.018 and I think this is kind of a, a, a, a part in the, in the, in the, , episode 00:20:08.023 --> 00:20:11.258 where there is, I want to acknowledge a little bit of a split here because, 00:20:11.508 --> 00:20:12.738 they're the folks who are gonna come to. 00:20:12.993 --> 00:20:17.253 bootcamp, and not doing ServiceNow, who will have some 00:20:17.253 --> 00:20:19.083 technology experience, right? 00:20:19.143 --> 00:20:22.623 Who will have, some process experience, right? 00:20:22.623 --> 00:20:25.653 Real world processes for whatever that process might be, right? 00:20:25.653 --> 00:20:27.843 Like it's, like we said, it's a lot of them out there. 00:20:27.997 --> 00:20:30.407 and then there are gonna be some folks who are approaching 00:20:30.412 --> 00:20:32.347 this from the standpoint of. 00:20:32.398 --> 00:20:37.088 Not having done anything that could directly be related to a 00:20:37.088 --> 00:20:39.788 ServiceNow niche in their past. 00:20:40.208 --> 00:20:40.598 Right. 00:20:41.018 --> 00:20:45.398 And so, like you said, if you're in that ladder group and you've never done 00:20:45.403 --> 00:20:48.898 anything that you can see, , obviously relates to a ServiceNow niche, right? 00:20:48.898 --> 00:20:51.898 How you create a niche in a, in a bootcamp, right? 00:20:51.898 --> 00:20:54.298 Or in your first or second ServiceNow class, right? 00:20:54.298 --> 00:20:55.588 Like, that's impossible, right? 00:20:55.588 --> 00:20:56.273 don't even try. 00:20:56.513 --> 00:20:58.248 Like, you just need to be learning the fundamentals of the 00:20:58.248 --> 00:20:59.478 platform, like Duke said, right? 00:20:59.478 --> 00:21:01.352 Like, just learn how ServiceNow works. 00:21:01.532 --> 00:21:03.872 Get your skill up, and how ServiceNow works. 00:21:04.112 --> 00:21:07.605 And then you'll find the parts of it, through experience that 00:21:07.605 --> 00:21:10.515 kind of you gravitate towards and then you double down. 00:21:11.490 --> 00:21:11.760 Right. 00:21:11.760 --> 00:21:15.690 Like once you figure out, oh man, I really freaking love asset management, 00:21:15.787 --> 00:21:19.327 then you double down there and then you start figuring out like some industry 00:21:19.332 --> 00:21:23.827 specific asset management training or understanding and marry that with your 00:21:24.047 --> 00:21:25.867 ServiceNow, you know, skills, right? 00:21:25.872 --> 00:21:30.307 And now you are industry leading asset management resource, right? 00:21:30.307 --> 00:21:33.907 And that, and that changes the way the market looks at you. 00:21:34.130 --> 00:21:36.050 Duke: I'm gonna, I'm gonna go ahead and disagree a little bit. 00:21:36.350 --> 00:21:36.860 CJ: Oh yeah. 00:21:37.590 --> 00:21:37.790 Conflict. 00:21:37.795 --> 00:21:37.820 Woo 00:21:41.270 --> 00:21:42.290 Duke: almost 80 episodes. 00:21:42.290 --> 00:21:43.310 This is the first time, 00:21:44.863 --> 00:21:45.583 CJ: Yeah, right. 00:21:46.348 --> 00:21:49.168 Duke: I, I think you gotta be comfortable with not being industry leading anything 00:21:49.783 --> 00:21:50.323 CJ: All right. 00:21:50.428 --> 00:21:51.658 Duke: for this part of your career, 00:21:52.003 --> 00:21:52.333 CJ: Yeah. 00:21:52.528 --> 00:21:56.223 Duke: asset management is a business discipline , like, you go back to 00:21:56.223 --> 00:21:59.053 Egypt, ? While they're building the pyramids and talk about assets 00:21:59.053 --> 00:22:00.543 and they will understand you 00:22:01.693 --> 00:22:02.173 CJ: Fair enough. 00:22:02.383 --> 00:22:05.548 Duke: Um, and it, it's, it's a, it's a hard discipline of its own 00:22:05.548 --> 00:22:10.168 meaning, like either by school or by, life work experience. 00:22:10.173 --> 00:22:13.498 People become asset managers, but I don't think people become asset 00:22:13.498 --> 00:22:17.272 managers by reading something or like studying the ServiceNow tool. 00:22:17.272 --> 00:22:19.282 And now I understand how asset management works. 00:22:19.282 --> 00:22:19.462 No. 00:22:19.852 --> 00:22:23.872 You've seen what ServiceNow's interpretation is on some of the 00:22:23.872 --> 00:22:27.398 asset management process, but you haven't managed assets for an. 00:22:28.518 --> 00:22:29.078 CJ: Right. 00:22:29.153 --> 00:22:31.823 Duke: And so like, I, I don't say that to discourage, like don't go 00:22:31.823 --> 00:22:37.433 into the platform and don't aspire to be, IT Asset manager, no, do Aspire, 00:22:37.433 --> 00:22:40.133 but realize that there's gonna be a whole separate learning path on that. 00:22:40.133 --> 00:22:44.513 Like Lawrence Tindell from Glide Fast do just published a whole book, 00:22:44.543 --> 00:22:48.953 like a whole ass book, on on it. 00:22:48.953 --> 00:22:53.033 Asset management and you know, dudes got courseware all over the place. 00:22:53.033 --> 00:22:55.807 Like It's a whole other discipline of learning. 00:22:56.557 --> 00:22:58.227 Did I mischaracterize your position? 00:22:58.232 --> 00:22:58.627 Sorry. 00:22:59.077 --> 00:23:00.157 CJ: No, you're good, man. 00:23:00.157 --> 00:23:05.977 I, I, my, my point there, was that, I, I think at a certain point you will, 00:23:05.982 --> 00:23:11.377 uh, Start to feel a, a, a bit of the platform more strongly than others, right? 00:23:12.172 --> 00:23:12.622 Yeah. 00:23:12.652 --> 00:23:16.702 And at that point, that's when you wanna double down on some additional learning. 00:23:17.012 --> 00:23:20.582 in that process that exists outside of ServiceNow, now you wanna double 00:23:20.582 --> 00:23:23.317 down on your ServiceNow learning on the plat on the, , process too, right? 00:23:23.317 --> 00:23:26.817 Cause you wanna know how to implement it inside the platform, but, these are 00:23:26.877 --> 00:23:29.937 to your point, and I think this is the part that I skipped past, but these are 00:23:29.937 --> 00:23:35.847 bus verifiable and bonafide business processes with a whole body of work and 00:23:35.852 --> 00:23:41.457 knowledge that exists, around them outside of the service Now ecosystem, right? 00:23:41.457 --> 00:23:44.547 Like if you want to become leading. 00:23:45.077 --> 00:23:49.607 In that area, in the ServiceNow ecosystem, you have to understand how it 00:23:49.607 --> 00:23:54.707 works from a business perspective also outside of the ServiceNow ecosystem. 00:23:54.887 --> 00:23:57.607 So you can bring , those qualities to your, um, to your 00:23:57.607 --> 00:23:58.867 engagements with your clients. 00:23:59.107 --> 00:23:59.527 Duke: Yep. 00:24:00.027 --> 00:24:01.677 I would learn it outside of ServiceNow. 00:24:01.677 --> 00:24:03.627 it's so, so important. 00:24:04.587 --> 00:24:07.797 . Um, I think maybe we didn't have this on the, on the, on the board, 00:24:07.797 --> 00:24:11.772 but, Maybe we can talk a little bit about how people integrate their 00:24:11.772 --> 00:24:14.802 past lives to an to an advantage. 00:24:15.057 --> 00:24:15.717 CJ: Ooh. 00:24:16.047 --> 00:24:16.797 Yeah, that's a good one. 00:24:17.143 --> 00:24:19.963 all right, so I, I'll kick You wanna kick that one off or you want 00:24:20.158 --> 00:24:20.428 Duke: Sure. 00:24:20.428 --> 00:24:21.118 I'll take this one. 00:24:21.283 --> 00:24:21.853 CJ: Yeah, go for 00:24:21.928 --> 00:24:25.888 Duke: especially in the context of next gens, cuz next gens are, is 00:24:25.888 --> 00:24:29.338 it not people who already have like significant life experience is if is 00:24:29.338 --> 00:24:33.388 NextGen for everybody or is it for people who are doing work changes? 00:24:33.643 --> 00:24:34.693 CJ: Not entirely sure. 00:24:35.008 --> 00:24:35.308 Duke: Okay. 00:24:35.488 --> 00:24:39.808 Near, near my, so for those people who are maybe have already had 00:24:39.808 --> 00:24:42.342 a career, And they're switching, they're switching careers. 00:24:42.450 --> 00:24:45.745 I get a lot of, when I talk to them, I hear a lot of like, it's an, it's 00:24:45.745 --> 00:24:49.345 anxiety because I came from another world and I don't know this world. 00:24:49.735 --> 00:24:50.695 That's true. 00:24:50.755 --> 00:24:51.205 Okay. 00:24:51.415 --> 00:24:58.195 But that gives you a unique advantage over maybe other people who haven't because 00:24:58.195 --> 00:25:00.595 you've seen a lot of how life works. 00:25:01.315 --> 00:25:06.085 Like work life works that somebody with not as much work experience 00:25:06.085 --> 00:25:07.435 would not have experienced right now. 00:25:08.105 --> 00:25:13.465 So like when we talk about how, the whole work is BS thing, , and all the 00:25:13.465 --> 00:25:17.365 things about organizing work and how frustrating and, damaging that can be. 00:25:17.365 --> 00:25:19.105 Like, you've al you already get that. 00:25:19.735 --> 00:25:23.485 So you have the ca the ability of integrating that into your ServiceNow 00:25:23.490 --> 00:25:27.775 learning from a, from a place of guts, from a place of lived experience. 00:25:28.212 --> 00:25:31.032 You can understand why these solutions need to exist. 00:25:31.848 --> 00:25:32.598 CJ: absolutely. 00:25:32.688 --> 00:25:38.508 And you know, duke, there isn't enough talk about bringing your past with 00:25:38.508 --> 00:25:42.118 you to your future, there's a lot of thought on this that you're going 00:25:42.123 --> 00:25:45.498 to learn something that's gonna make you better, as if what you brought 00:25:45.503 --> 00:25:46.878 to the table wasn't good enough. 00:25:47.327 --> 00:25:48.947 and I just don't think that that's true. 00:25:49.517 --> 00:25:53.807 Um, I think, all skills, you know, help you over the course of your life. 00:25:53.837 --> 00:25:58.307 I mean, I, there's a lot that I've learned, from even 00:25:58.307 --> 00:25:59.507 before I was working, right? 00:25:59.512 --> 00:26:03.042 Like I, my first job was at, um, Popeye's Chicken, right when I was 16. 00:26:03.492 --> 00:26:06.252 And there's a lot that I learned there that I still bring 00:26:06.522 --> 00:26:07.902 to like client engagements. 00:26:08.765 --> 00:26:10.745 and you somebody say, oh, what do you mean by that? 00:26:10.745 --> 00:26:14.975 I mean, you're working at Popeye's Chicken, like you, your first job is 00:26:14.975 --> 00:26:21.242 customer service, And everybody you speak to there, has a request, a task 00:26:21.242 --> 00:26:23.132 for you to a certain degree, right? 00:26:23.132 --> 00:26:24.362 Like, and you gotta execute it. 00:26:24.632 --> 00:26:28.622 And how do you execute tasks, you go through a process, right? 00:26:28.622 --> 00:26:29.432 Like all, you know what I mean? 00:26:29.432 --> 00:26:29.612 Like 00:26:30.117 --> 00:26:34.510 Duke: like, how many McDonald's out there are run by like four people? 00:26:34.570 --> 00:26:37.153 Like there's four people run that whole thing's like just carloads, 00:26:37.158 --> 00:26:39.403 after carloads, after carloads of people every minute, and it's just 00:26:39.463 --> 00:26:40.453 like four people just like blah. 00:26:41.113 --> 00:26:42.883 And it's just like they got the process down. 00:26:43.303 --> 00:26:46.873 CJ: dude, I ran a Popeyes with two people, right? 00:26:46.878 --> 00:26:50.130 Like I wasn't running it right, like I, I, I was on the back end, but it 00:26:50.130 --> 00:26:54.243 was me and a manager and We ran that store with two people until help. 00:26:54.657 --> 00:26:55.227 you know what I mean? 00:26:55.227 --> 00:26:58.407 And it's because we both knew the processes really well, and we both 00:26:58.407 --> 00:26:59.607 were really good at the job, right? 00:26:59.607 --> 00:27:01.587 And we both, you know, focused on execution. 00:27:01.707 --> 00:27:04.887 And we both, we're focused on customer service and, you know, 00:27:04.887 --> 00:27:05.877 we did all of those things. 00:27:06.027 --> 00:27:08.937 And so all, what my point to all of that is, right, like you could take 00:27:08.937 --> 00:27:13.227 all of that stuff and map that directly to your next thing in life, right? 00:27:13.227 --> 00:27:15.177 Because it's still valuable, right? 00:27:15.177 --> 00:27:16.137 Don't throw it away. 00:27:16.505 --> 00:27:19.145 because you, you went through that experience, that experience was 00:27:19.145 --> 00:27:20.788 hard earned, don't throw it away. 00:27:20.788 --> 00:27:23.818 Like take it and figure out how you wanna map that to your 00:27:23.823 --> 00:27:25.995 next thing and then do that, 00:27:26.145 --> 00:27:30.135 Duke: I would say at the very least what you bring is knowledge of a work 00:27:30.135 --> 00:27:34.275 paradigm that somebody else hasn't experienced, and therefore you have all 00:27:34.275 --> 00:27:40.455 kinds of inspiration fuel for stuff you can build on ServiceNow to up your skill. 00:27:40.665 --> 00:27:41.505 That's another episode. 00:27:41.505 --> 00:27:46.108 We did a whole episode on that link in the description below, but shoot, man. 00:27:46.768 --> 00:27:48.448 Again, my first, job. 00:27:48.448 --> 00:27:51.278 I can't, I, honest to God, I can't remember if it was shampoo carpets 00:27:51.278 --> 00:27:52.748 or riding the ice cream bike. 00:27:53.138 --> 00:27:54.848 But let's take the ice cream bike episode. 00:27:55.098 --> 00:27:57.138 , what on earth can service that? 00:27:57.198 --> 00:27:58.788 Teach me about ServiceNow. 00:27:59.088 --> 00:28:03.678 Build an app for managing a ice cream bike franchise. 00:28:03.875 --> 00:28:04.985 and just think about that. 00:28:05.045 --> 00:28:06.155 How many bikes do you own? 00:28:06.155 --> 00:28:07.175 How much do they cost? 00:28:07.175 --> 00:28:08.315 Can you depreciate them? 00:28:08.645 --> 00:28:09.725 When was the last time they were. 00:28:10.655 --> 00:28:11.645 That's just the bikes. 00:28:11.915 --> 00:28:12.155 Okay? 00:28:12.155 --> 00:28:15.335 Now you've got a central hub with all your ice cream inventory in it, right? 00:28:15.515 --> 00:28:17.015 How much inventory do you actually have in it? 00:28:17.765 --> 00:28:21.545 And every bike for every route, every single day will take 00:28:21.545 --> 00:28:23.705 inventory out of that hub inventory. 00:28:23.885 --> 00:28:29.015 So every day you've gotta recheck that inventory, and every day you've gotta 00:28:29.015 --> 00:28:31.985 check the sales performance of the bike against that inventory, right? 00:28:31.985 --> 00:28:36.485 Because they may have taken out a hundred units of ice cream, but somehow it's 00:28:36.485 --> 00:28:38.855 only come back with 95 units of payment. 00:28:39.243 --> 00:28:39.803 CJ: Right. 00:28:39.917 --> 00:28:42.437 Duke: And so, and then there's the cash floats. 00:28:42.587 --> 00:28:47.927 Did the p, did the bikers come back with as much or less cash float for making 00:28:47.927 --> 00:28:51.227 change and such as they did beforehand? 00:28:51.737 --> 00:28:53.627 And then you have routes, like some of those routes are 00:28:53.627 --> 00:28:54.707 more profitable than others. 00:28:54.712 --> 00:28:57.797 And so how are you gonna distribute those routes evenly amongst your riders? 00:28:57.977 --> 00:28:59.687 What happens if one of your get sick? 00:29:00.617 --> 00:29:02.657 It's insane the amount of app. 00:29:03.257 --> 00:29:04.607 build inspiration. 00:29:04.607 --> 00:29:07.727 You can just get out of something, out of knowing how something 00:29:07.727 --> 00:29:09.287 works that nobody else knows. 00:29:09.827 --> 00:29:10.217 CJ: Right. 00:29:10.317 --> 00:29:15.947 Duke: Have you ever been a guitar tech at a concert like ? I haven't, but 00:29:15.952 --> 00:29:17.657 I'd love to figure out how that works. 00:29:18.137 --> 00:29:19.067 CJ: No, seriously. 00:29:19.067 --> 00:29:19.577 Right. 00:29:20.327 --> 00:29:22.817 Duke: Have you ever been a, like a hair stylist, a beautician? 00:29:23.417 --> 00:29:26.837 Have you ever been like a, like somebody on a construction site? 00:29:26.837 --> 00:29:27.947 Like I don't, there's just. 00:29:28.382 --> 00:29:31.982 CJ: Man, I, you know , what I have been Duke is I, I helped run a conference 00:29:31.982 --> 00:29:35.859 once before, it was like a knowledge conference, but not like for ServiceNow or 00:29:35.864 --> 00:29:37.538 an IT or anything or anything like that. 00:29:37.748 --> 00:29:42.968 But I was, I was, um, coordinating IT operations for a, global, Conference 00:29:42.968 --> 00:29:46.768 for the, um, logistics portion, of, uh, um, distributor who was there. 00:29:46.918 --> 00:29:50.245 And they were, um, they were responsible for a lot of the inbound 00:29:50.245 --> 00:29:53.125 product and making sure it gets distributed to all of the booths. 00:29:53.125 --> 00:29:55.825 And so that you know, that their clients had the things that they needed 00:29:55.825 --> 00:29:58.255 in order to like spin up their expo. 00:29:58.700 --> 00:29:58.910 . Right. 00:29:58.910 --> 00:30:01.220 And, and actually, you know, talk to their customers and 00:30:01.220 --> 00:30:02.360 demonstrating all that kind of stuff. 00:30:02.540 --> 00:30:05.690 And I was helping them coordinate the logistics and it portion of it. 00:30:05.690 --> 00:30:05.960 Right. 00:30:05.960 --> 00:30:07.100 And that was cool. 00:30:07.460 --> 00:30:07.730 Right. 00:30:07.780 --> 00:30:10.300 , when, when I think about that, it's like that is a skill set 00:30:10.300 --> 00:30:12.070 that, that is weird, really weird. 00:30:12.370 --> 00:30:15.200 And, and a job that's really odd to have. 00:30:15.440 --> 00:30:19.367 People have run like a professional conference like that, or had 00:30:19.367 --> 00:30:22.403 any kind of involvement at, from like a massive scale like that. 00:30:22.403 --> 00:30:26.053 from literally, tracking packages from the time that they're shipped to when 00:30:26.058 --> 00:30:29.503 they get to the loading dock here and making sure that trades know that they're 00:30:29.503 --> 00:30:32.923 here and they move the things, all that right, like the whole process again. 00:30:32.983 --> 00:30:33.163 Right? 00:30:33.163 --> 00:30:35.840 Like no matter where you look, right, you can find, aspects where 00:30:35.840 --> 00:30:39.020 ServiceNow would've helped you in the past and how to relate your past 00:30:39.020 --> 00:30:40.480 experience to ServiceNow in the future. 00:30:41.140 --> 00:30:45.080 Duke: Yeah, at, at minimum it gives you that it may give you 00:30:45.320 --> 00:30:47.360 other social advantages too. 00:30:47.360 --> 00:30:50.967 Like there's one example I keep giving about, a woman I talked to, who was a 00:30:50.967 --> 00:30:54.520 phlebotomist and she was talking about, how that could work to her advantage. 00:30:54.520 --> 00:30:57.877 And I'm like, imagine what a phlebotomist has to experience every day in terms 00:30:57.877 --> 00:30:59.437 of like interpersonal relationships. 00:31:00.142 --> 00:31:00.752 CJ: Mm-hmm. 00:31:00.967 --> 00:31:04.057 Duke: hi, I got five seconds to establish a rapport with you because I'm gonna 00:31:04.057 --> 00:31:08.788 shove this sharp metal object into your arm You know, and drop blood out of it. 00:31:09.448 --> 00:31:12.838 , like that's what they have to do and they have to establish a rapport and 00:31:12.838 --> 00:31:15.195 trust and get you to not freak out. 00:31:15.255 --> 00:31:16.905 And they have to do it in seconds. 00:31:17.205 --> 00:31:19.755 And it's like we have really tough stakeholders. 00:31:20.137 --> 00:31:20.697 CJ: Right. 00:31:21.917 --> 00:31:22.427 Right. 00:31:22.847 --> 00:31:27.260 It's like, yeah, okay, completely different. 00:31:27.260 --> 00:31:28.640 Definition of tough 00:31:28.725 --> 00:31:29.215 Duke: Yeah. 00:31:30.568 --> 00:31:32.158 one time at a, at a company I worked for, they. 00:31:32.848 --> 00:31:37.148 Like expec forces guy who came in to be like an i l problem 00:31:37.208 --> 00:31:38.858 and, uh, incident manager. 00:31:39.098 --> 00:31:42.038 And they're literally telling this guy like, are you sure 00:31:42.038 --> 00:31:43.508 you're ready for our stakeholders? 00:31:43.508 --> 00:31:44.018 Like, are you sure? 00:31:44.023 --> 00:31:47.678 Ready for our , our ferocious stakeholders? 00:31:48.567 --> 00:31:52.827 he's like, yeah, I'm jumping outta planes 800 feet and walking into villages 00:31:52.827 --> 00:31:54.117 where I don't speak the language. 00:31:54.117 --> 00:31:56.217 Hoping to find friends I, I'll be okay. 00:31:57.672 --> 00:31:58.302 CJ: Right. 00:31:58.302 --> 00:31:59.852 Like, yeah, no, I, I got this 00:32:01.017 --> 00:32:03.087 Duke: So I think that one more thing you can bring with you 00:32:03.087 --> 00:32:05.030 is a mindset that even though. 00:32:05.650 --> 00:32:07.900 You are going into something new. 00:32:07.990 --> 00:32:12.700 Maybe it's got all kinds of richer financial reward for you, but 00:32:12.700 --> 00:32:15.880 don't discount where you came from, no matter where you came from. 00:32:16.395 --> 00:32:16.815 CJ: Yes. 00:32:16.930 --> 00:32:20.770 Duke: And that's in terms of work, hobby, social, whatever. 00:32:20.770 --> 00:32:24.670 All of those things will inform your imagination about ways you 00:32:24.670 --> 00:32:29.230 can apply ServiceNow, and that will fundamentally change how well 00:32:29.230 --> 00:32:31.420 you're able to learn ServiceNow. 00:32:33.160 --> 00:32:34.030 I think that's all I got. 00:32:35.995 --> 00:32:38.275 CJ: Yeah, man, I think, I think we wrapped it up, duke. 00:32:38.515 --> 00:32:39.205 I think that's the end. 00:32:39.355 --> 00:32:40.495 I think that's the end. 00:32:40.915 --> 00:32:42.505 Duke: 79 episodes. 00:32:42.505 --> 00:32:48.025 Still no outro All right, cool.