Insurance Talent Problem? There’s AI for That

Eric Rentsch, Zywave’s chief product officer and head of emerging markets, talks with Leader’s Edge onsite at the 2026 Employee Benefits Leadership Forum.

The conversation centers around AI use in insurance industry operations and covers issues including embedding AI more effectively into existing workflows, roadblocks to implementation and strategies for overcoming them, how to measure AI ROI, and that recent industry uproar over AI being used in personal lines distribution. 

What is Leader's Edge?

Established in 2004, Leader’s Edge is the award-winning content platform for The Council of Insurance Agents & Brokers, covering legal and legislative issues, international business and regulation, management trends and best practices, technology, and more. Leader’s Edge is written and recorded for large and mid-sized commercial insurance and employee benefit executives around the globe.