CX Nexus Podcast

Former VP Community at Salesforce, Erica Kuhl joins Peers Over Beers to talk about her current role as CEO & Founder of Erica Kuhl Consulting.

- Community industry not moving fast enough and she can help
- All industries are looking at community
- Who should do community? (Hint, Erica says all industries can benefit from community)
- Four buckets Erica helps companies with communities

Budget, program frameworks and total buy-in for communities is important to her when she helps companies. We talk about how customers are first. When you put your focus on the customer experience and customer success the company will see the value over time. Data, data, data is something you should fall in love with!

Show Notes

You can reach Erica Kuhl at:
Linkedin: https://www.linkedin.com/in/ericakuhl/
Twitter: @ericakuhl
Website: https://www.ericakuhl.com/ 

Creators & Guests

Host
Chris Detzel
Chris is a versatile Digital Community Strategist with several years of experience. He has owned community vision, strategy, and execution. He is responsible for leading the development and execution of community engagement programs, creating compelling content for customer communities and acts as the voice of the customer. He believes that data should drive decisions as it is the key element of any long-term successful strategy.

What is CX Nexus Podcast?

CX Nexus," hosted by Nicole Saunders and Chris Detzel, is a cutting-edge podcast at the crossroads of community, customer experience, customer success, sales, and marketing. Tailored for forward-thinking leaders in mid to upper management, this podcast is a goldmine of insights for professionals shaping their careers in these interconnected domains. Emphasizing the importance of collaboration and cross-functionality, it navigates the intricate dance of integrating diverse business functions effortlessly.

Each episode unfolds as a masterclass in cross-functional leadership, offering innovative strategies for collaborative success and a deep dive into the latest industry trends. "CX Nexus" serves as a powerful platform for personal brand development for both its hosts and its audience. More than just a podcast, it's a career accelerator for the astute professionals in marketing, community engagement, product management, sales, and customer success.