Former VP Community at Salesforce, Erica Kuhl joins Peers Over Beers to talk about her current role as CEO & Founder of Erica Kuhl Consulting.
- Community industry not moving fast enough and she can help
- All industries are looking at community
- Who should do community? (Hint, Erica says all industries can benefit from community)
- Four buckets Erica helps companies with communities
Budget, program frameworks and total buy-in for communities is important to her when she helps companies. We talk about how customers are first. When you put your focus on the customer experience and customer success the company will see the value over time. Data, data, data is something you should fall in love with!
B2B Community Strategist Chris Detzel is your host for this fun and straight shooting podcast for enterprise community leaders / managers and digital savvy professionals. With easy and natural inquisitive banter, your host will tackle hard issues facing community leaders and managers in their day-to-day struggles, and yes, sometimes over a beer. From starting new communities, digitally transforming enterprise culture, moderation, and globalization techniques are all up for discussion.
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