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What if the reason customers remember Disney has nothing to do with rides, characters, or castles and everything to do with intentional leadership and design?
In this episode, I sit down with Vance Morris, former Disney leader turned customer experience strategist, to go behind the scenes of what actually creates unforgettable experiences. Vance shares what he learned inside Disney, how those principles translate far beyond theme parks, and why most organizations unintentionally design forgettable customer journeys.
Vance Morris Links
https://wow52ways.com
https://vancemorris.com
⚡️ Learn More
Discover more about Brandon at www.BrandonMatthews.com
📢 Meaningful Minute Newsletter:
https://brandonmatthews.com/newsletter
📱 Subscribe, Listen, and Follow HERE:
Podcast: https://www.themindyourbusinesspodcast.com
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Facebook: https://www.facebook.com/brandonmatthewscultivate
Twitter: https://twitter.com/brandonmatthews
⚡️ Schedule a FREE 15 Minute Consultation
https://cal.com/brandonmatthews/15min
🔥Brandon Matthews Press Kit
https://bit.ly/3RC5OzO
In this episode, I sit down with Vance Morris, former Disney leader turned customer experience strategist, to go behind the scenes of what actually creates unforgettable experiences. Vance shares what he learned inside Disney, how those principles translate far beyond theme parks, and why most organizations unintentionally design forgettable customer journeys.
Vance Morris Links
https://wow52ways.com
https://vancemorris.com
⚡️ Learn More
Discover more about Brandon at www.BrandonMatthews.com
📢 Meaningful Minute Newsletter:
https://brandonmatthews.com/newsletter
📱 Subscribe, Listen, and Follow HERE:
Podcast: https://www.themindyourbusinesspodcast.com
YouTube: https://www.youtube.com/@brandondmatthews
LinkedIn: https://www.linkedin.com/brandondmatthews
Instagram: https://www.instagram.com/brandon_matthews/
Facebook: https://www.facebook.com/brandonmatthewscultivate
Twitter: https://twitter.com/brandonmatthews
⚡️ Schedule a FREE 15 Minute Consultation
https://cal.com/brandonmatthews/15min
🔥Brandon Matthews Press Kit
https://bit.ly/3RC5OzO
Creators and Guests
Host
Brandon Matthews
Brandon Matthews is known for his practical, applicable, comical, and engaging communication style. With 20 years experience in corporate communications, professional and spiritual development, Brandon is a sought after speaker and professional trainer. He’s spoken to thousands of audiences and frequently speaks on leadership, communication, customer service, mental health, substance use, abuse, and prevention. His insight comes from starting, leading, and coaching various organizations, teams, non-profits, and businesses for over 20 years. His experience includes leading customer service teams for Apple Inc., and training other organizations just like yours. He regularly speaks to those in business, school, and church environments helping them to reach their full potential.
What is The Mind Your Business Podcast?
The Mind Your Business Podcast is a platform for insightful conversations about a range of topics including company culture, customer service, personal/professional growth, leadership, and more. There are no topics off limits. This is the podcast for whatever business is on your mind. So if you're looking to grow personally and professionally, this is the podcast for you.