AdvoKAYte: Holding Healthcare Accountable

Preventable medical errors are estimated to be the third leading cause of death in the United States. So why do they keep happening, and what do hospitals actually do when something goes wrong?

In this episode of AdvoKAYte: Holding Healthcare Accountable, Kay Van Wey sits down with healthcare executive and patient safety advocate Anne Roberts to answer both of those questions honestly. Anne has spent over 30 years inside hospital systems at the highest levels. She knows how errors are investigated, what gets reported, what stays confidential, and where the system falls short.

Together, Kay and Anne cover:
  1. Why communication breakdowns between care teams are the leading cause of preventable medical harm
  2. What a Root Cause Analysis looks like when a serious safety event occurs
  3. What hospitals are required to report, and what they aren't
  4. Why most of what happens after a medical error never becomes public knowledge
  5. The truth about informed consent forms and what patients should know before signing one
  6. How to be your own advocate inside a healthcare system that isn't always working in your favor
Kay also pulls back the curtain on something most patients have never heard of: hospital apology management programs. When something goes wrong, hospitals don't always lead with accountability. Sometimes they lead with kindness, and a team of lawyers working quietly in the background. It is one of the most important conversations in this episode, and one every patient should hear before they ever find themselves in that situation.

This episode is honest, practical, and at times uncomfortable. But it is exactly the kind of conversation that helps patients and families protect themselves.

At Van Wey & Metzler Law Firm in Dallas, Texas, Kay Van Wey and her team represent families affected by preventable medical errors, hospital negligence, birth injuries, surgical errors, and healthcare system failures. Because accountability in healthcare is not about blame. It is about making sure what happened to your family does not happen to someone else.

What is AdvoKAYte: Holding Healthcare Accountable?

Most people first heard of Kay Van Wey through the shocking true story of Dr. Death—the infamous Dallas neurosurgeon who maimed and killed patients. Kay stood up to him and the system that enabled him, fighting for the people whose lives he shattered. That case made headlines around the world, but for Kay, it was never about the spotlight. It was about the patients—the mothers, fathers, daughters, and sons—who deserved answers, justice, and dignity.
Now, on AdvoKAYte: Holding Healthcare Accountable, Kay brings that same passion to a new mission: exposing a healthcare system that too often puts profits ahead of patient safety.
With more than 40 years of experience as a medical malpractice attorney, Kay has seen firsthand the devastating impact of preventable medical errors—and uncovered their root causes. She calls out dangerous physicians, profit-driven hospitals, fraudulent schemes, and a system designed to keep patients in the dark.
A lawsuit against a negligent provider can bring justice for the victims, but Kay is fighting for something bigger. She will always stand with individuals and families harmed by medical errors—but she is on a mission to reform the broken healthcare system that is vital to all of us... patients.
This podcast is about more than cases—it’s about change. Patients need a voice. Their voices must be amplified—so loudly and so clearly—that politicians can no longer ignore them. Only then can we demand accountability, reform the system, and make healthcare safer for everyone.
Because as Kay learned from Dr. Death—and countless other cases—the problems are fixable. What’s missing is the will to fix them. And that starts here.
Knowledge is power. Strength comes in numbers. It’s time for patients to matter more than profits—and for preventable medical errors to end.