Why Don't People Pay Their Bills?

There’s an old adage in self-pay collections: there are three types of people; those who will pay their bills, will pay but need a nudge, and those who won’t pay. With specifics to medical bills, some individuals certainly can't afford to tackle those expenses, however, some people are able to pay but refuse to do so. In this episode, our hosts Jeff Johnson, Lisa Kirk and Hayden Reece discuss the complexities of why individuals don't pay their medical bills and how limiting consequences on those that are able to pay but choose not to will have lasting impact on the healthcare industry.

What is Self-Pay Stream?

Self-Pay Stream was developed to address the state of transformation that healthcare is experiencing in terms of financial responsibility. The increase in patient financial responsibility is turning patients into healthcare consumers and changing the way they pursue medical care. This podcast will focus on the new challenges being faced by healthcare organizations in this self-pay environment; from maintaining patient loyalty to optimizing recovery, we will bring together industry experts and cutting-edge data and behavioral science to provide the insights needed to stay competitive in this new evolution of patient care.