CX Nexus Podcast

Michael and Chris had a great conversation with Carrie Melissa Jones around her new book Building Brand Communities: How Organizations Succeed by Creating Belonging. We talk about the differences between branded communities and other communities. We also talk about top down, bottoms up leadership. Is this true? Is it not true? Carrie will share examples of good and bad leaderships.

Show Notes

Find Carrie's new book, June 9, 2020
Building Brand Communities: How Organizations Succeed by Creating Belonging
https://www.linkedin.com/in/carriemjones/

Carrie Melissa Jones website: https://carriemelissa.com/
LinkedIn: https://www.linkedin.com/in/carriemjones/

Creators and Guests

Host
Chris Detzel
Chris is a versatile Digital Community Strategist with several years of experience. He has owned community vision, strategy, and execution. He is responsible for leading the development and execution of community engagement programs, creating compelling content for customer communities and acts as the voice of the customer. He believes that data should drive decisions as it is the key element of any long-term successful strategy.

What is CX Nexus Podcast?

CX Nexus," hosted by Nicole Saunders and Chris Detzel, is a cutting-edge podcast at the crossroads of community, customer experience, customer success, sales, and marketing. Tailored for forward-thinking leaders in mid to upper management, this podcast is a goldmine of insights for professionals shaping their careers in these interconnected domains. Emphasizing the importance of collaboration and cross-functionality, it navigates the intricate dance of integrating diverse business functions effortlessly.

Each episode unfolds as a masterclass in cross-functional leadership, offering innovative strategies for collaborative success and a deep dive into the latest industry trends. "CX Nexus" serves as a powerful platform for personal brand development for both its hosts and its audience. More than just a podcast, it's a career accelerator for the astute professionals in marketing, community engagement, product management, sales, and customer success.