This story was originally published on HackerNoon at:
https://hackernoon.com/the-power-of-user-feedback-in-product-development.
The article describes using both direct and indirect feedback methods throughout the product development lifecycle.
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Conducting surveys throughout the product life cycle is essential to keep track of your position in the market relative to your competitors. By consistently using both direct and indirect feedback methods throughout the product development lifecycle, you can generate insightful analyses of user experiences and gain a comprehensive understanding of the needs, preferences, and behaviors of your clients, resulting in more successful and user-centric solutions. Direct feedback is a solicited and guided reaction from a user. It includes Product Market Fit feedback, Market Research Feedback, Net Promoter Score (NPS), Product CSAT, Product CES, Product Feature Feedback, Product Strengths and Weaknesses Feedback, Marketing Attribution, and Bug Reports. Indirect feedback is gained by tracking user behaviour and interactions with a product or service and includes interactions with customer service, social media, analytics tools data, and A/B testing.