WEBVTT

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This file was generated by Descript 

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He gravity formers.

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It's Thursday, May 9th.

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Not a Monday.

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How about that?

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Can you believe these companies are
still using print media to sell software?

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And what else do you get when you buy
a gravity forms, license coming up?

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It's breakdown.

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Uh, gravity forms, podcast.

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is proud to be one of the longest standing
commercial plugins in the WordPress space.

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We've built up a solid reputation over
the last 15 years, not only providing a

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great solution for the customers we serve,
but also cultivating the largest third

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party ecosystem for any other form plugin.

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It's not just our team's hard work
and dedication, but also a tip

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of the cap to our customers who
have supported us over the years.

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Thank you.

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We know there's a lot of
other choices for you.

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We've even highlighted some of
the free contact form plugins on

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our blog comparing our entry level
plan to what's offered for free.

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Having recently reviewed that write
up, it had me thinking about some other

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benefits that didn't make the article.

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Let's dive into some of those right now.

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Your own business reputation.

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If you're a freelancer or agency
owner, the last thing you want is to

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be on the hook for problematic plugins
in your client's WordPress website.

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They're paying you to be
the professional, after all.

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I see this in the page builder space.

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A new page builder tool enters the market
that has more features, 12 more add

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ons, it's cheaper, so users flock to it.

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I like saving a buck and getting
more for my dollar, too, but the

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unknowns greatly outweigh reliability.

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Just because something is
cheaper or has more stuff

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doesn't make it a better product.

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Here's a quote from Derek Ripp, one
of our customers, from 512designlab.

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com, quote, As a long time user of
Gravity Forms, 10 plus years, I think

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it's important to note that Gravity
Forms is more than just a solution for

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creating forms that people can fill out.

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It's also a way for non technical users
to interact with the database and manage

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data in a way they couldn't before.

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Yes, this requires advanced
setup, but it's now possible

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to allow admins, managers, etc.

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to do things like manage users and
post types or any other data in the

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database without needing to access
the WordPress dashboard, and thereby

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reducing the risk of accidental
changes happening via the dashboard.

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As a developer, being able to develop
fine grained controls for users to manage

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specific data has been a game changer.

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Thanks for that testimonial, Derek.

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And the point is Gravity Forms hasn't
worked hard on refining a product

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just for speed, but for reliability
with a support team you can depend on.

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There's also, there's the old startup
adage, quote, move fast and break

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stuff, which is cool when you're
building something for yourself, but

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when your client is relying on you,
especially if you've sold them a.

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care plan for your services, taking a
chance isn't at the top of your list.

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There's the whole human aspect that
gets reinvested into reputation as well.

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The WordPress community has come to
know what we stand for, and it's not

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just our t shirts when it comes to
delivering a product and support.

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We're first on agencies lists when it
comes to building out client sites,

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just like you heard from Derek, not
just from the extensibility, but

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But with the level of support and
understanding an agency requires, dig

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deeper into the fabric of gravity forms.

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It's not just our product that has
stood the test of time, but our

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support and engineering crews have
all been there just as long as well.

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It would be rare to stump them or
to find gravity forms being used in

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a project they haven't seen before.

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This helps you sleep better at night.

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As a business owner,

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Gravity forms meets gravity.

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SMTP.

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Again, not many WordPress plugin
businesses can say they've

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been doing this for 15 years.

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Because our customers have supported
us for this long, while we avoided

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some of the bad practices of
scammy discounts we've seen in the

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industry, we're a healthy company.

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That means we can reinvest, which
we've done with our purchase of

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Gravity Flow recently, and now our
newly launched Gravity SMTP plugin.

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A new product that enhances your
experience with Gravity Forms.

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And while it's still early days, and you
might be thinking, why do I need another

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plugin that helps with delivering email?

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Delivering contact forms, user
registrations, or donation

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receipts are crucial to a website,
probably even your customer.

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Getting a plugin that helps you do
that from a team you already trust

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is just another potential weak
link in your customer service that

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our team helps augment for you.

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And we look to expand these products in
the future, giving you even more value.

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Back to the scammy sales
tactics for a moment.

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When you look at our competition
and do the math, especially as an

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agency with dozens, if not hundreds
of clients running Gravity Forms, Our

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pricing structure is a fantastic value.

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Free is great until it's not.

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Just to put a bow on the Gravity Forms
package, we love our customers, we

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love our work, and we love solving how
users interact with WordPress websites.

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While we wish we could give Gravity
Forms away for free, we've learned

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that having a sustainable business
model is absolutely crucial in the

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WordPress and open source world.

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And by all means, if Gravity Forms
doesn't fit your particular needs or

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costs are too high for your current phase
in website building, That's okay, too.

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We do recommend free alternatives.

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I implore you to dive deep into our
add ons, certified add ons and third

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party add ons, to see if we can help
you solve your next big client project.

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From payment forms to Zapier integrations
and everything in between, I'm willing

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to bet that a license from us is much
more valuable than coding it yourself

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or duct taping together a free solution.

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If you have any questions about
Gravity Forms before you buy it, even

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pitch me a project you're working
on, email me, matt at gravityforms.

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com.

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Now it's time to talk to Dave
Smith from Gravity Whiz on how his

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team is using playing cards and
postcards to delight his customers.

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Dave: I am the founder and product
manager at gravity whiz, the

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makers of gravity perks, gravity
shop, and soon gravity connect.

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Matt: I love how you laugh
about the product manager role.

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Dave: Yeah,

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Matt: I do as too, and I hear it.

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Dave: You just kind of lean into
whatever role is the most needed

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when you're in a bootstrap company.

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Matt: Yeah, what's the latest and
greatest that you guys have shipped?

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Dave: I think the coolest thing we've
done recently, um, is entry blocks.

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That's the one I'm most excited about.

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But the latest that we've just launched
is Feedforge, which is our newest.

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Plug in, it's free and it allows
you to bulk process feeds.

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It's super useful when you have
a bunch of existing entries.

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You've just set up this new feed based
add on which gravity forms has a ton.

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and you want to do something
with that existing data.

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And so this will let you go in,
select all those entries and then

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process the feed that you just
configured for those existing entries.

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So think about sending data to a CRM.

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creating or updating users with like
user registration add on, or in our

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case sending that data into Google
sheets with our GP Google sheets plugin.

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Matt: So I invited you on today,
obviously not just to go through your

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product shipping prowess, but you
and a few other certified developers

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are going down the path or have been
down the path of product shipping.

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You know, I got what I'm calling
traditional print marketing.

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You have a set of playing cards coming.

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You have a postcards, which you've
been sending to customers for a while.

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And then I'll be doing an interview
with Zach Katz from gravity kit, talking

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about his new printed material that he
emailed or that he mails to customers.

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Let's talk about these
playing cards first.

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What's the idea behind them?

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It's just, just a, like a giveaway
thing or, or playing cards here to stay.

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Dave: they're definitely something that we
want to give away, but they're also here

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to stay in the sense that, you know, we
definitely are excited to iterate on it.

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So this is, we've been teasing
calling these these are our

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first edition playing cards.

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Um, but yeah, it kind of originated.

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We were on our first
company retreat last year.

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And one of the things that we ended
almost every night together doing was

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just playing cards in the hotel lobby.

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And it was just such like a
bonding and fun experience.

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And you know, one of the guys was
like, Hey, we should have, you

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know, a custom playing card deck
with all of our own products on it.

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And it was just like, yeah,
that would be a lot of fun.

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And I was like, and I bet you
customers would really enjoy that too.

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And so, yeah, that was kind of
like the birth of that idea.

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And we came back, we spent a
few months, we, we work with

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a design agency called fixal.

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They helped us with our
new website as well.

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And they really just helped
us bring this idea to life.

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And yeah, they're, they're awesome.

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Matt: Yeah, the new website fantastic,
by the way, I don't, I don't think I've

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had you back on the show since that
launched, but obviously links will be

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in the show notes, check that out came
out really good merch stores, right?

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I, I, listen, you are an
enterprising individual.

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I know it just doesn't
end at playing cards.

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Are we going to have merch
stores, hats, t shirts?

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Do we already have a merch store?

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I don't know.

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Do you have a merch store?

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Dave: No, we, we've always been kind
of wary of going down that, that road.

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There's something about having
these things that are almost earned.

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If you know what I mean?

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Like where it's like, Hey, you
can't just buy into the club.

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Like you gotta be a customer.

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You gotta.

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Come in and get these things the old
fashioned way by by putting in the

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time we do raffles all the time for
we'll ask just in the last weekly when

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I we actually announced these playing
cards, we just asked a question.

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It was just a Hey, we want your feedback.

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Answer the question and we're
going to select five people

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and send them a playing card.

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And we do the same
thing with our t shirts.

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Um, yeah, just this idea of we want
to interact with you kind of human

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to human versus you going to our
store and buying it again, no shade

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on people who have merch stores.

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I definitely know a lot of customers
almost prefer that because they're

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like, Hey, I don't want to, I
don't want to interact with you.

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I just want to go and buy the

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Matt: Yeah.

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Sometimes they want, yeah, they
want to rep the brand or whatever.

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Yeah.

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Dave: 100%.

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Matt: Yeah, there's a, it's, there's
this restaurant, well it's now, now

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it's a restaurant, but it used to be
just a like gift shop kind of place.

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Like they just sold like different stuff
locally from, you know, different people

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who made different things in, in the area.

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And then they added on a
little restaurant on the back.

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Then that restaurant got really popular.

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Then they expanded that restaurant
and then they added like another

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restaurant, like a different
theme attached to this place.

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And we, my wife and I, and the kids went.

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They're there to eat the other day and
they've since gotten rid of the gift shop.

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It's not even part of the, it's
not, you don't even, you go, you

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don't go to their shop anymore.

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It's just an event space and a restaurant.

00:10:27.165 --> 00:10:30.505
So like these wacky ideas can
just start to evolve and literally

00:10:30.505 --> 00:10:31.485
change your whole business.

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Dave: That's awesome.

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Matt: you were telling me before
we hit record that the, another

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piece of traditional media you send
out our, our thank you postcards.

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What's the story behind that?

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Dave: Yeah.

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So we have a, this idea a long time ago
where we were thinking we just wanted

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to show some sort of like appreciation.

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For our customers and, you know,
sending an email saying, thank you.

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It just feels kind of weak.

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Just one more thing in someone's inbox.

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Um, there is a certain pleasure in
receiving something in your mailbox.

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so, yeah, we have these, you know,
postcards and they, they're actually

00:11:05.940 --> 00:11:10.350
stickers, so the front of it, you can just
peel off the wizard and you can put him

00:11:10.350 --> 00:11:13.730
on your, you know, whatever you want to
put them on, but he's in these different

00:11:13.730 --> 00:11:15.510
scenes and every year we update it.

00:11:16.035 --> 00:11:18.175
And we send those out for, for renewals.

00:11:18.195 --> 00:11:21.005
So it's just like a kind of
Hey, like we appreciate you.

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Thank you.

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Just a heads up also your, your
renewals coming up, but we hope

00:11:24.235 --> 00:11:25.635
you enjoy the stickers either way.

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Matt: Dave Smith always changing
the way we think about gravity forms

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we'll see you on the next round when
you launch your, your next innovative

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add on or product best place folks
can find you is what website?

00:11:39.365 --> 00:11:41.495
Dave: com number one
place to come and get me.=

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I can't wait to get my hands on
some Gravity Whiz playing cards too.

00:11:47.453 --> 00:11:52.883
Next, let's talk to Zach Katz from
Gravity Kit about get this a printed

00:11:52.883 --> 00:11:55.433
newsletter he mails to your house.

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Get your own
copy@gravitykit.com slash inc.

00:11:59.603 --> 00:11:59.933
Here's Zach.

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Matt: You're publishing something,
it's not a blog post, it's not a

00:12:06.039 --> 00:12:09.969
podcast, it's not a YouTube video, it's
a piece of paper that ends up in my

00:12:09.989 --> 00:12:12.829
literal inbox in the side of my house.

00:12:13.180 --> 00:12:14.140
It's called ink.

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Why did you start

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Zack: It is.

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Yeah.

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We have a newsletter, Matt, and one
that is not as easy to make as you type

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something into a form and you click send.

00:12:25.921 --> 00:12:31.041
we decided that one of the things we
want to do in this era of marketing,

00:12:31.291 --> 00:12:36.751
with AI, with all these chat
bots, with, just all these things.

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Automated systems that are trying to
connect to customers that there was, we,

00:12:43.141 --> 00:12:47.071
we lacked a really good way to connect to
people in a personal level, on a personal

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level, that could scale still, but
something that was tactile, something that

00:12:51.801 --> 00:12:54.501
had let people experience gravity kit.

00:12:54.886 --> 00:12:57.266
in a different way than they
experience other brands.

00:12:57.396 --> 00:13:00.416
And, I love checking the mail.

00:13:00.506 --> 00:13:01.776
I check the mail every day.

00:13:01.846 --> 00:13:04.026
I have a long driveway.

00:13:04.036 --> 00:13:08.736
It's often my only time I get
outside is I go put on my shoes.

00:13:08.736 --> 00:13:09.716
I go down to the mailbox.

00:13:09.716 --> 00:13:10.346
I open the mail.

00:13:11.046 --> 00:13:14.446
And, and when there's something good
in there, anything good, anything,

00:13:14.446 --> 00:13:17.336
that's not just something that I want
to throw away immediate or recycle

00:13:17.336 --> 00:13:19.316
immediately, I get really excited.

00:13:20.166 --> 00:13:24.046
And so I wanted to bring that
excitement to the gravity kit,

00:13:24.466 --> 00:13:27.426
customer base, to anybody who wants
to sign up for our newsletter.

00:13:27.946 --> 00:13:32.846
Of receiving something that somebody
put attention into that was, that was

00:13:32.846 --> 00:13:34.176
about something that I cared about.

00:13:34.926 --> 00:13:38.866
And, so Casey and I, Casey marketing
coordinator at gravity kit.

00:13:38.896 --> 00:13:42.546
And I, decided that we were going
to put together a print newsletter.

00:13:42.726 --> 00:13:44.126
We call it gravity kit, Inc.

00:13:44.956 --> 00:13:45.386
And.

00:13:46.631 --> 00:13:52.241
You know, there's so much of our lives
that we have so much information on a

00:13:52.241 --> 00:13:57.961
feed, and on, on X, on Facebook, wherever,
on Mastodon, and you scroll, and you

00:13:58.001 --> 00:14:01.291
see an interesting link, and it's ah, I
don't feel like reading that right now,

00:14:01.881 --> 00:14:07.311
but when I receive a print magazine, or
a print newsletter, and I see that there

00:14:07.311 --> 00:14:12.121
are five articles I can read, and they're
summarized in a couple paragraphs, Yeah.

00:14:12.661 --> 00:14:15.501
that somebody has taken the time
to curate this information for

00:14:15.501 --> 00:14:19.271
me, summarize it, think that I
might actually want to read it.

00:14:19.871 --> 00:14:22.731
It's such a different experience
where I, I take it back to my

00:14:22.731 --> 00:14:26.861
kitchen, I sit down at the table,
I, I crack it open and I read.

00:14:27.546 --> 00:14:30.306
And I learned something new
that I probably would have

00:14:30.306 --> 00:14:32.396
scrolled by on Twitter.

00:14:32.736 --> 00:14:37.826
And, so now if an example that we
have in the print newsletter for,

00:14:37.836 --> 00:14:43.146
for Inc, is an article about a
spot the station finder for finding

00:14:43.146 --> 00:14:44.526
the international space station.

00:14:44.746 --> 00:14:46.506
Station in the sky.

00:14:46.716 --> 00:14:48.706
And there's a website where
you can go to do that.

00:14:49.526 --> 00:14:52.306
And I scrolled past that on hacker news.

00:14:52.336 --> 00:14:56.326
When I saw it come up there, I
scrolled past it on scitech daily.

00:14:56.336 --> 00:15:01.536
When I saw it there, I scrolled past it
so many times and then I finally read it.

00:15:01.676 --> 00:15:02.866
And I was like, Oh, that's neat.

00:15:04.326 --> 00:15:05.526
I should have read that earlier.

00:15:05.596 --> 00:15:08.446
So we included that in
the, in the newsletter and.

00:15:09.091 --> 00:15:11.051
We have a QR code in our print newsletter.

00:15:11.111 --> 00:15:16.761
So it's not like it's siloed and people
can't access the full article, but it's

00:15:16.761 --> 00:15:20.341
a slow form of media that I appreciate.

00:15:20.391 --> 00:15:24.141
I really enjoy when I receive,
and I want to, I hope that people

00:15:24.141 --> 00:15:25.581
who receive it also enjoy it.

00:15:26.531 --> 00:15:31.681
Matt: Don't judge me by this statement,
but I dined at Chili's the other night.

00:15:32.091 --> 00:15:38.061
And there's a certain, experience of,
you know, being in the traditional

00:15:38.061 --> 00:15:42.101
world, let's say going to a restaurant,
and with Chili's, one of the exciting,

00:15:42.111 --> 00:15:46.461
delightful things, where they bring
in the digital world, is that I don't

00:15:46.461 --> 00:15:48.111
have to wait for the waitress to pay.

00:15:48.616 --> 00:15:51.366
They have these things right on the
counter, right on the table, where you

00:15:51.366 --> 00:15:52.816
just swipe your credit card and go.

00:15:52.986 --> 00:15:55.786
And I was like, this is amazing.

00:15:55.826 --> 00:16:00.696
I, I might even come back to this place
just because of this thing right here.

00:16:00.736 --> 00:16:02.056
I don't have to wait, I can check out.

00:16:02.336 --> 00:16:06.446
I like the inverse in such a heavy
digital world that you and I live in.

00:16:07.226 --> 00:16:10.966
I love what I'll call traditional
media, but you might call

00:16:11.396 --> 00:16:15.216
a product, a publication,
something that you are crafting.

00:16:15.536 --> 00:16:19.706
I love this experience into the digital
world for all the reasons you kind of just

00:16:19.706 --> 00:16:23.576
stated, because the customers are just
like, ah, just another, just another email

00:16:23.576 --> 00:16:25.476
from Zach, just another podcast from Zach.

00:16:25.496 --> 00:16:26.196
Oh, what's this?

00:16:26.356 --> 00:16:28.576
A piece of paper, a tactile thing.

00:16:28.886 --> 00:16:32.466
I can touch, feel, and read, and
I don't need to be at my computer.

00:16:32.506 --> 00:16:33.306
Fantastic.

00:16:34.531 --> 00:16:35.411
You know, fantastic.

00:16:35.411 --> 00:16:36.721
And I love this.

00:16:37.481 --> 00:16:42.151
People should be spending money on
radio heads and billboards again.

00:16:42.181 --> 00:16:45.441
I mean, give people a different
experience because this is

00:16:45.441 --> 00:16:46.681
how you really make a mark.

00:16:46.961 --> 00:16:49.981
Was there anything that you
left on the cutting room floor

00:16:49.981 --> 00:16:51.521
that was a different idea?

00:16:51.561 --> 00:16:54.211
We'll get back to ink, but did,
did you guys bring up other ideas

00:16:54.211 --> 00:16:57.701
like posters or, I don't know, any
other kind of like printed material

00:16:57.701 --> 00:17:01.471
or was, hey, this, this kind of,
printed guide is pretty cool for us.

00:17:02.646 --> 00:17:04.796
Zack: so we did, we do
have some other ideas.

00:17:04.896 --> 00:17:06.286
they're not on the cutting room floor.

00:17:06.316 --> 00:17:09.596
I'm sure there are some that I'm not
remembering, but, we do, for example,

00:17:09.606 --> 00:17:15.156
have a calendar, a marketing calendar
that people can subscribe to and

00:17:15.156 --> 00:17:21.406
get special alerts and notices about
flash swag giveaways if they subscribe

00:17:21.406 --> 00:17:23.296
to a Google calendar that we have.

00:17:23.876 --> 00:17:27.336
and that is partly a
marketing exercise where.

00:17:29.161 --> 00:17:32.551
What is not oversaturated currently,
marketing through calendars.

00:17:32.551 --> 00:17:36.081
And that's kind of an interesting idea
of instead of emailing about a flash

00:17:36.081 --> 00:17:40.531
sale, how about you have a flash sale
come up in somebody's subscription

00:17:40.531 --> 00:17:42.111
to your calendar, by a calendar.

00:17:42.171 --> 00:17:45.811
So that's, that's another idea,
but mostly we were trying to find.

00:17:46.286 --> 00:17:49.706
We used to connect to people
on an emotional level and ink

00:17:49.716 --> 00:17:51.366
really achieved that the best.

00:17:51.546 --> 00:17:54.716
what do people really love and care about?

00:17:54.766 --> 00:17:59.096
And well, their families,
are, are part of that.

00:17:59.116 --> 00:18:03.116
And so we came up with having a
game section in the newsletter

00:18:03.126 --> 00:18:04.156
where there's a connect the dots.

00:18:05.086 --> 00:18:08.526
And there's a word scramble
so that, okay, if the kids

00:18:08.526 --> 00:18:10.396
enjoy it, that's, that's great.

00:18:10.446 --> 00:18:15.046
But if it takes some burden off of
parents and the parents can give the

00:18:15.046 --> 00:18:19.016
newsletter to a child after they read it
and say, Hey, play with this for a bit.

00:18:19.306 --> 00:18:20.276
And it gives the parents.

00:18:20.726 --> 00:18:23.376
Three minutes of calm and quiet.

00:18:23.716 --> 00:18:26.756
That is a gift from gravity
kit to our customer base.

00:18:27.576 --> 00:18:31.446
so that kind of experience of
building connections through other

00:18:31.446 --> 00:18:34.846
means and not just marketing, is
something we wanted to accomplish.

00:18:34.906 --> 00:18:39.646
And I feel like through the stories that
we feature in ink, we want to feature.

00:18:39.996 --> 00:18:44.836
Success stories, that our customers
have and opportunities for.

00:18:46.086 --> 00:18:50.196
We have a lot of non profit customers
for Gravity Kit, and so we, we're

00:18:50.196 --> 00:18:55.536
featuring Tony Jenkins this, this,
edition with, Peace Education

00:18:56.126 --> 00:18:58.526
and, the Peace Education campaign.

00:18:58.886 --> 00:19:02.176
And so we have a featured article
about Tony Jenkins and a QR code

00:19:02.176 --> 00:19:05.121
where people could donate directly
to support his campaign for peace.

00:19:05.831 --> 00:19:11.101
And that sort of thing might not
get attention in your inbox, but it

00:19:11.101 --> 00:19:12.711
might get attention in your mailbox.

00:19:13.136 --> 00:19:13.366
Matt: Yeah.

00:19:13.366 --> 00:19:14.116
That's fantastic.

00:19:14.496 --> 00:19:15.026
gravity kit.

00:19:15.226 --> 00:19:16.436
com slash Inc.

00:19:16.486 --> 00:19:21.516
I N K free for customers
paid for non customers

00:19:21.801 --> 00:19:22.851
Zack: Free for everybody,

00:19:22.926 --> 00:19:23.736
Matt: for everybody.

00:19:24.036 --> 00:19:25.076
You're a gracious man

00:19:25.261 --> 00:19:25.711
Zack: In the U.

00:19:25.816 --> 00:19:26.776
Matt: in the U S okay.

00:19:26.976 --> 00:19:28.496
Stipulation in the U S

00:19:28.951 --> 00:19:32.261
Zack: Translation's a little harder,
when it comes to print newsletters,

00:19:32.311 --> 00:19:36.231
like internationalization and
postage and I'm not sure it's gonna

00:19:36.241 --> 00:19:41.131
go very international, though it
might end up going to Canada at some

00:19:41.376 --> 00:19:42.006
Matt: very cool.

00:19:42.076 --> 00:19:42.546
Very cool.

00:19:42.646 --> 00:19:43.586
Gravity kit.

00:19:43.756 --> 00:19:44.676
com slash Inc.