Today I sat down with Operations Manager at Westgate Dental Care to discuss her 20th year anniversary. How is it possible in the age of changing jobs every 2-3 years? We go deep into how Westage operates, how they hold morning huddles, and why doctors are called “guests”. Ray shares how they develop talent, keep the team motivated and inner dynamics of doctors, hygienists, dental assistants and front office. Ray shares how they view Dental Assistant role as a career path at Westgate and shares details how every DA starts, responsibilities and the growth to Independent Dental Assistant. We also touch on what makes the owner, Dr. Kics, a special person, things he does that people do not see, and how he manages the team and associate doctors to keep everyone motivated and what helped Rajmonda to stay with the practice for 20 years!
What is ZenOne Podcast?
ZenOne Podcast is a place where we combine our 2 passions. One is to help improve dental practices through efficiency (think of streamlined process, organization, Zen in your office life) and interviewing interesting people.