Welcome to First Fleet, ten four.
Hello and welcome to the First Fleet ten four podcast.
I'll be your host today.
My name is Elizabeth Windham and I am here with our HR director
and another, HR associate.
So, uh, why don't you ladies introduce yourselves and we will get started
talking about some fun HR stuff.
All right.
Thanks, Liz.
Hey, everybody.
It's me, Alicia, and hr.
I've been on the podcast several times talking to you about wellness
and benefits, and hopefully I've got to see you in the last
few months in your terminals.
Cool.
So yes, cuz I know I haven't been seeing you.
You've been traveling all over the country.
It's been really cool, but it's been a little hard.
You haven't been singing me well.
No, no, no.
It's been cool that you've been able to travel and go everywhere.
I've actually been really missing you.
I'm like, I've gotta figure out how to get ahold of her uhhuh, which is
why we're doing this so that I can actually, lots to tell everybody.
Lots of really good at was.
Yes.
I love it.
So here we are and Miss Sonya wants, Hey.
Hey everybody.
My name is Sonya Freeman here in hr.
Um, Been over here in HR for a few months.
I transferred out of safety department and I've been with the First Fleet almost
five years, and HRS now my new home.
Everybody knows Sonya.
Hey, that's what I've noticed.
Yep.
Very cool.
Well, we love it.
Love having here.
Thank you.
All right, so today we get to talk about some fun stuff and I know that
there's, a lot of stuff that I have no idea about and I'm very bad about
the benefits that I have that I don't use because I don't know about 'em.
So I would love if today would be a great opportunity for you to educate
me and all of our drivers about what we have available for us on
our health plan and what we can use that we're not taking advantage of.
Mm-hmm.
Well, I think we've got a couple of really nice enhancements that I
would love to talk about today, and I think that they are perfect for
especially our industry transportation.
Ah, okay.
We're, you know, we're by and large all drivers and we're on the road and we're.
We're trucking out there.
And so as a result, it can be hard to get to your primary care physician
or your nurse practitioner, you know, each and every time that you need to.
And you know, I, and I have, I've got to travel to a lot
of different terminals lately.
And no matter where I've been, I've been in Tennessee, Colorado, Phoenix,
and it, it hasn't mattered, but the environment everywhere I've been,
it seems like it's sinus season.
Yes.
Everywhere that I've been.
Absolutely.
So that's been just all over the nation.
A lot of, you know, different, um, respiratory mm-hmm.
Illnesses going on right now, just across the nation.
And one, one particular benefit that I wanted to make
everybody aware of, it's new.
Okay.
And it's free.
Ooh.
I like free.
Absolutely nothing for it.
If you were on the Blue Cross Blue Shield.
Health Insurance Plan, first Fleet.
Yeah.
And what we've done is we've adopted a nurse line and it's, it's through
Blue Cross Blue Shield and it's 24 7.
Uh, so you can call the nurse line and when you go to Blue Cross Blue
Shield, the in on your portal, the info's there about it and updated
for you, we're on the portal.
Blue.
You go to Blue cross blue shield.com.
Oh, that portal, I'm sorry.
Yes.
The Blue Cross.
And then every person who has our insurance has their own
Blue Cross Blue Shield account.
Right.
Um, also we've got it updated on the HR site.
Okay.
Everything you need to know, leaflets on nurse line that you can print out.
But the number one 800.
8 1 8, 8 5 8 1.
Ooh, I'm gonna plug that in my phone right now.
Yeah, twenty four seven.
You have access holidays, weekends 24 7.
You have access to the nurse line, so no matter what's going on with your
particular situation, maybe you're raising a newborn baby right now.
You know how they kind of have their own issues in the middle of the night.
I remember having my first child and.
Every little thing that I experienced was a first, and I didn't know
if it was normal, not normal.
And, um, you know, you can reach out to the nurse line and ask before you
run to the emergency room or, you know, try to get a doctor's appointment.
If you are, um, you know, all of a sudden you have a rash or you know, maybe
you've got diabetes or hypertension and you've just seen a spike in your, in your
sugar, or all of a sudden you've got a, um, an increase on your blood pressure
you, that makes you a little weary.
You can reach out and run these things by a nurse who's going to from there help
you decide, you know, one of a few things.
Do I need to go to the doctor?
Do I need to go to the emergency room right now?
And that kind of takes me into the next piece.
We've also, um, expanded our Physician Now program.
You'll see some new branding with.
Called Teladoc.
Okay.
And so we'll need to get a new app for, uh, instead of the Physician Now
app, we'll need to get the Teladoc app.
Right?
Right.
There is a new app.
It's called Teladoc, T e L a d O C.
Ah, okay.
And that is, it's replacing what was formally known as physician
now, but still powered through, uh, through Blue Cross Blue Shield.
Oh, okay.
Cool.
So still you can call the number.
You can, um, You know, go on the app and Access, go on our First Fleet
mobile app or go on the Teladoc app.
The Teladoc app, okay.
Or you can also call 808 3 5 2 3 6 2.
Okay.
And you can do everything by phone if you would like.
And what i's good Teacher about the Teladoc is, which is,
you know, basically virtual.
Is one, you can go by phone and access a doctor, or if you do, you
can actually choose a video function so you can actually see your doctor.
Nice.
And you, nice You can see one another's.
Yeah.
So when you're, you know, start with the nurse, I, I recommend starting with the
nurse line because it's completely free.
Okay.
That was what I was gonna ask.
So what's the difference?
The nurse line can't prescribe stuff for.
The nurse line's not gonna be able to prescribe any medication.
Okay?
They're there to help with advice.
They could help you with your, you know, manage your symptoms.
Okay.
Let you know like, is what I'm feeling experienced, is this normal, you know, is,
is, or has this reached a level where I do need to go to the emergency room, or I
do need to get an appointment right now?
And so they, they can help you with that.
Um, we don't, we don't need to just run to the emergency room every time
we have a, a little ailment, and so as my, my sister's an ER nurse mm-hmm.
She would appreciate that mindset, you know?
Right.
The ER is not where you do primary care stuff.
Right.
Absolutely.
It's not where you go for sniffles and for, it's for, for emergencies,
for really serious stuff.
They'll help you with that triage or they can say, Hey, why don't,
why don't you get a Teladoc visit?
Which is with a Okay.
A, a physician.
And of course if you decide to do that, it is, it does go under your
copay with your, with your insurance.
Gotcha.
Okay.
So it's not completely free.
So nurse line is free.
Teladoc is not completely free, but.
Like a virtual doctor's visit, a virtual doctor's visit, but,
and they can prescribe stuff if you're sick and need stuff.
So you call the nurse figure out, Hey, is this just a take two
Advil and sleep on it, or is this a I need to get a prescription
for something and then let them.
Let the free stuff do the free stuff first, and then we go to the paid stuff.
Right.
Okay.
I would, I mean, it's a, it's a level of care.
Yeah.
Like triaging is what I call it.
Right.
Um, and anytime I don't have to pay money, that's wonderful.
Right.
So on Teladoc.
Uh, the big difference, like you've said before, is that is
a board certified doctor, okay?
That's gonna handle your visit, right?
And they are licensed and to prescribe medication for many things that you could
call them for, for example, um, rash.
Sinus infection.
Mm-hmm.
They can even, um, diagnose covid now, you know, based on your symptoms.
And if you do a, a, a visit where you select video option, they, they
can actually examine your throat and, you know, any type of rash.
They can see you for a urinary tract infection.
Um, you know, minor, you know, any minor first aid.
They can see you for that.
Spider bites, uh, anything like that.
You, you might have, would be a great Teladoc visit.
You don't have to go into an office, you know where there's
a lot of sick people right now.
To me, that's a huge.
Advantage and just sitting and waiting in the office, sitting and
waiting with a lot of sick people, and you don't know what they have.
People aren't, people aren't showing up to the doctor's office with a
sign that says, I'm here because I might have Covid right now.
I'm here because I might have the flu.
And by the way, Teladoc can see you for the flu as.
And based off your symptoms, they can prescribe, you know, the theif
flu, you know, different things I guess, that they prescribe for flu.
But when you go into a doctor's office right now, those are the things
that you're going to be exposed to.
Um, good story the other day, uh, lots of busy moms.
Busy.
In fact, when I get done with this podcast, I have to jump outta here, get
in my vehicle, and go pick my children up from school as quickly as I can.
You know, it's rush, rush, rush, rush.
So I was in the car rider line a few weeks ago and I looked over
one of the moms that I know she was sitting in the car rider line.
And if you know anything about car rider lines, you gotta get there
about 45 minutes early if you want a good position in the car rider line.
Oh.
And, and there was Mary sitting over there in the car rider line and
what I was like, what is she doing?
She was doing a telehealth visit.
That's her, her car.
Wow.
Very convenient taking you, you're talking about multitasking.
Take advan, taking advantage of every moment that you have.
So she was being seen for the flu.
And, um, she was able to be seen by a physician and get the prescription
that she needed right then and there in the car rider line.
Oh, any luck.
Pick it up on her way home after picking up.
She didn't have to go away to the doctor's office for an hour.
Yes, and she may be contagious and I may be at the same
doctor for a wellness check.
I really don't wanna be exposed in the waiting room.
I'm glad Mary's sitting in her car doing her Teladoc.
So pick up her kids, go pick up her prescription.
She's on with her day and that, and that's what, that's what it's like
for us, you know, male and female.
Right now, our drivers, they not, might not be home close to
their doctor or their pharmacy.
The Teladoc physician can send your prescription to any
pharmacy across the nation.
Well, that's what I was just thinking.
You're out on a run and you've got a.
You got a rest, 10 hour rest break.
Right.
And you're in the sleeper and feel like convenience.
Yeah.
That's amazing.
And not trying to find an urgent care clinic.
Exactly.
All you need is a Teladoc and the nearest Walgreens or wherever
pharmacy that you can find.
That is very cool.
You know, bringing it, bringing in the healthcare, meeting
you right where you're at.
You don't necessarily have to be at home anymore, so, right.
I'm really excited about these two new features and we know we've gotta
get more information out there so that these numbers and everything are in your
hands, you know, right when you need it.
We do have some new updated benefit and motion cards that are being sent out to
all your terminals that, you know, have all our important, you know, benefit.
Vendor information on 'em and their phone numbers.
And it is now updated to include both Teledoc and the nurse line.
So we'll have those out very, very soon.
Very cool.
So Will, will they be sent to our homes or just stashed over
at the terminal or the terminals?
Yeah, and then put 'em in their trucks and I believe some have already gone out, so.
Okay.
Wonderful.
We're trying to send enough for each location.
Perfect.
We'll get some more posters out and.
You know Yeah.
Getting things out.
So by the time this podcast goes out, they should be sitting in your terminal
waiting on you and, uh, pick 'em up.
Yes.
That's a very, very handy thing.
I have it pinned on my, um, pinned on my desk.
I've got a picture of it on my phone, but I keep, let's
just pass all of our numbers.
Everything you need, right.
I believe if we go into the First Fleet mobile app and we open up the
menu, And we scroll all the way down to where it says quick reference.
Yes.
That has all of our quick reference information.
So all that information is also on your phone, on your mobile app at all times.
So you always have it.
If you don't get to the terminal soon and you're like, oh, hey, I need to use that
Teledoc thing right now, or I wanna use that nursing nurse line, we can add that.
Um, That is in the mobile app right now.
And so you can just open up your phone, open up the mobile app and
go down to the quick reference section and find that, okay.
So I know there's one more thing that we actually haven't talked
about related to hr Virgin Pulse.
How are you guys doing on your Virgin Pulse numbers?
I'm getting there.
I'm getting, I'm very good.
I am actually on, I'm on.
I'm into level.
What?
Wow.
Yes.
You're the level four.
See?
Dang.
I'm only into level three at this point.
That's still very good.
Oh, well, the brilliant thing is I'm not actually doing anything in it, right?
It's really, really simple.
Oh, I mean, you don't have to do, here's the deal.
All you have to do is.
Because your phone is actually really good at tracking your steps and your sleep.
So all I did was set up my iPhone to track my steps and sleep
and throw it into Virgin Pulse.
And I You're making it?
Yes, I'm making it.
I'm good.
It's like, this is awesome.
So every now and then a little bit of an over cheaper here I can see that.
I can see that, hey, you know, there's big money in it.
So there's.
I do wanna give a shout out.
A big shout out to Colorado.
Oh yeah.
Sonya and I just slept there last week and we had two days of biometric screening.
Yep.
And it was, Wonderful and fabulous.
And there any Colorado drivers out there listening right now, I just wanna
say thank you for your hospitality.
Thank you very much.
Gotten to meet lots of, uh, new drivers that, you know, I've never
met before when I've been out there.
And it was just so good to see, meet new faces and see those that I know as well.
And.
We, we maxed out our biometric screening event.
Wow.
On both days we had a day and a nighttime event.
And if you can get, there's several more biometric screening events coming
up, and if you're able to get to one that gets you like 5,000 points.
Right.
Yeah, for if you do a biometric screening, you're gonna get 4,000 points.
I'm sorry.
And then directly after you can do your health assessment, which
takes five minutes and get 3000.
Boom, you're at your 7,000 points.
Nice.
Right there.
Nice.
You're at level one, and that means, what does that mean again?
Means you have qualified for your health insurance.
Premium reduction of $780 a year.
Ooh.
Oh, right.
That's how I get my $5 a week health insurance.
So your insurance is $15 cheaper a week and.
A week.
That's how you get $5 insurance a week.
There you go.
That is, take care of your points.
I knew it was important, but it's so you just gotta hit that level
one and that's how you get your Yes.
Right.
Before we move on, um, speaking of Fountain, I just wanted to
give a big shout out also to Kim, their terminal manager.
Um, Fleet manager.
She just was fabulous.
I mean, she's her and Jason and, uh, Sherry, just everybody at Fountain.
So receptive and so helpful and want to be included and want to do, um,
we couldn't have had a better trip.
That's awesome.
For a better, better turn.
Great.
And we thank all of them for that.
Every single driver we got to, uh, see 42 drivers, I believe,
go through the biometric.
And by the time we were done, every single driver hit 7,000 points or more.
Yes.
So right there, we've got 42 people, you know, ready to go.
But getting your points is easier than ever.
We've made some enhancements and we're really excited about that.
Okay.
And they're, they were made in the name of, You know, just really doing
all the things that we should be doing anyway to be taking care of our health.
They're based on preventative health and we're rewarding big for that this year.
So.
Okay.
Um, now just going to get your annual physical with the doctor.
Yep.
That's worth probably right about 5,000 points now.
Ooh.
Um, when you go to get your mammogram, you know, which, you know, when you're 40 or
above, you should be getting that yearly.
You're gonna get mega points for that.
When you go get, if your doctor orders a colonoscopy, ooh, you're
gonna get some mega points for that, which frankly you should.
Cause that's, you should, yeah.
We might need to double those.
Yes.
Well, and if you, if you're not on the app yet, um, Which hopefully
everybody is learning about the app and getting on there.
Um, you get another 2000 points just for lo for the very first time for signing up?
Yes.
Yeah.
Very first time you're on there.
Yeah.
Uh, points are easier than ever to get.
And, and the rewards are there.
Yeah.
In, in gift cards.
I was about to say, I've used about half of mine, um, from my digital gift cards
from last year, so, and they never expire.
So if you haven't used yours from last year, Don't worry, they're still there.
Get to redeeming those, get you some Nikes that you can get.
A Nike gift card, a Bass Pro Shops, Cabelas, Lowe's, home Improvement
Home Depot, if those are the things you'd like or just a Visa, but
there's many, many to choose from.
And, uh, anything else Preventative like, you know, a skin check,
those are now rewarded.
Hmm.
Anything in the name of preventative wellness is, is going to get big.
Your dental exams?
Yes.
Dental.
Oh really?
And if you're on First Fleet Dental Right.
Or First Fleet Vision Insurance.
Uhhuh or our, you know, our first Fleet, blue Cross Blue Shield, those
preventative things that you can get done.
Physicals your cleanings with your teeth, your eye exam.
Not only are you gonna get your points, but they're gonna transmit over to
your Virgin Pulse app automatically.
Okay.
I was about to ask, you don't have to do.
Thing that was what I was about to ask.
Yeah, that's perfect.
You not to give it a week or two for the journey, the flow, but
all of that stuff is going to transfer for you automatically.
Cool.
That's very, very helpful.
I like the automatic one more, very big point that I wanted to push is that
if your spouse is covered under our Blue Cross Blue Shield medical plan,
Uhhuh, they also have a virgin pulse.
Really to them for the, so they could sign into their own account?
Correct.
They won't earn the points towards the premium, but they can get the
Virgin Pulse cash, which they can also earn as well, so, oh man.
So they could actually, so really, yeah, you have two members per household
that could earn up to $230 and, yeah.
Cuz I mean, 460 bucks, you know, husband and wife and a lot
of the uh, that's super cool.
Don't know that we have that right.
Available.
Yeah.
Get your spouse going.
Cuz I know my husband earns gift cards all the time and I get his gift
cards, so just think you could be getting double gift cards right now.
That's what I tell him.
Like going, the wives will say, no, he's not doing it.
I'm like, well you need to log on for him and do it because you need that money.
Yeah, exactly.
Ooh.
That's very handy.
That's wonderful.
And like, I'm, like I said, I barely open it.
I open it, you know, once every week or two just to see where I'm at, frankly.
But I, everything, all my steps, all my sleep is logged automatically and so
I'm just getting points all the time.
Just get extra.
I'm on it like everything.
I know.
You're good.
Good.
Once, twice, three times a day.
That's all.
Yeah, that's really important.
You know, we do get our preventative screenings, right?
You know, each and every year.
We've seen, especially during Covid, you know, when doctor's offices shut down,
you know that a lot of people were forced to put off their preventative care and.
It.
We have seen stories over and over again where just a one year delay
in care has had, you know, some major ramifications on health.
We've got stories where, right here in our own company we're during Covid, O V I D.
Um, we've had some associates who.
Were religious with their mammograms and missed just that one year during
Covid only to go back and have a, a, a negative screening that final
year, you know, that next year.
So by negative screening you mean they found something right?
Ah, so just checking it.
It's, it can happen in just such a short.
Short amount of time.
Same thing with dental care.
You wouldn't think missing, you know, just those two cleanings a year.
Oh, not a big deal.
It's a big deal.
Um, and it, and it has huge ramifications on our health.
And for, of course our own physician who oversees our Blue Cross Blue
Shield information has shared that Americans, uh, throughout the nation,
that we will feel the effect of.
Missing that one year of healthcare for the next 10 years.
So we're gonna feel that and as, as a business owner and as, as the person,
the, you know, needing the care.
So if you haven't gotten those things, you know, I highly recommend
that, you know, we've got all year.
You know, start making those appointments.
Because if you can catch these things in the early, early stages such as breast
cancer, prostate cancer, you know, colon cancer, they're highly, you know,
curable in those very entry level stages.
It's when we wait and they start progressing, so, Hmm.
Um, we're gonna reward those screenings.
Gotcha.
That is very, very cool.
Well, wonderful.
Okay.
Is there anything else going on in the HR world that we need to, I mean,
I guess we're really focusing on preventative care, medical benefits, this,
that's kind of what we're going over.
Anything else new that we've missed?
So we've got a nursing line that's free.
We've got Teledoc.
That's.
Essentially saving us from having to go into the doctor to meet with
them, to get just basic, you know, sniffing, sneezing, making it easy for
you, general office visits, and then Virgin Pulse for our preventative.
That earns us great cash.
And not to mention very cheap health insurance, which I really appreciate.
Um, did I miss anything?
I failed to say one thing about Version Pulse.
I would just say one more thing.
Okay.
Don't forget, and we say it every year over and over.
Um, we've got till August 31st to earn our 7,000 points.
Ah, okay.
So August 31st is the key date.
So start now, get busy.
Yep.
And you can do it.
And like Eli said, you know, it doesn't really take a whole lot and
if you jump on these, a few of these preventative care things, you've got it.
Yeah.
Abs, that's exactly what I'm hearing.
Reason I didn't reason for anybody in this company not to
achieve 7,000 points and get.
Insurance reduction.
Yeah.
$15 off per week.
That's amazing.
That is just wonderful.
So very cool.
Thanks, Liz.
Thank you.
Awesome.
Thank you both so much for coming.
I really appreciate you taking the time out of your day to talk with
me about this very, very important information about our health insurance,
our benefits, and our wellness.
So, um, everybody, I will be putting all of those numbers in the show
notes that we listed on today's call.
So the nursing line will be right at the bottom, and then the, um,
Teledoc line will also be down there.
So please make use of those, get that Virgin Pulse app on your phone.
Get the new Teledoc app.
Um, pick up one of those little cards when you see them at your terminal.
But don't forget all that information is also in your First Fleet mobile app.
So if you, um, have that mobile.
You already have this information and thank you so much, Eli, for taking
the time Oh, Absolut and doing this.
Absolutely.
I'm so glad y'all were, we appreciate you anytime.
I love it.
This is great.
This is, Hey, how else am I gonna learn about my benefits?
Great.
Because I'm terrible at reading emails.
So thank you both so much.
I really appreciate it.
And to all of our listeners out there, thank you all and drive safe.