Summary:
On this episode of Service Evolution, hosts Shawn Black and Jim Robinson sit down with Bevin McPherson, a regional facilities manager for Inspire Brands, a multi-brand restaurant company whose portfolio includes some of the largest worldwide fast-food restaurants. Bevin is a prominent member of the Restaurant Facility Management Association who shares her insights on leadership, success stories, and strategies for career advancement in restaurant facility management. Throughout the episode, Shawn, Jim, and Bevin explore how RFMA is staying relevant with modern trends and making a positive impact on the restaurant industry. Stay tuned until the end to find out more about upcoming events and how you can get involved with RFMA.
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Show Notes:
(
5:29) Becoming a Chairperson for RFMA
(
9:20) Changes in Facility Management
(
13:23) Inspiring Industry Stories
(
17:09) Strategies for Restaurants
(
21:39) Advancing Restaurant Industry Leaders
(
25:04) How RFMA Stays Current
(
26:51) RFMA’s Impact on the Restaurant Industry
(
27:49) The RFMA Annual Conference
Links:
Quotes:
“I wanted to continue serving. I feel like it’s really rewarding. And to see the results of that through the conference, through the calls, and seeing the members bring up something in one committee and then seeing it to fruition is really rewarding.” - Bevin McPherson, (
7:04)
“With the labor shortages and everything, you still want that personal touch. All those companies out there, the way they treat people when they come through the drive-through or in the restaurant, that personal touch is everything.” - Bevin McPherson, (
11:14)
“Nobody is holding information. Nobody doesn’t want to share. And that’s what I’ve found to be the biggest help. You can give anybody a call…If you just open up and open that door, they will help you.” - Bevin McPherson, (
22:49)
“That’s what we're always looking for is new ideas. We continue to talk about technology and all these youngsters coming up or people that are new to the industry and have different ideas, different outlooks, and we look at the same thing everyday and we’re like, ‘How do we solve this problem?’ And new ideas help everybody in the industry.” - Bevin Mcpherson, (
26:04)
What is Service Evolution?
Service Evolution is the ultimate destination for America's service industry leaders. We provide the insight and advice you need to advance in your career, learn new skills, and advance in the service industry. Our podcasts feature interviews with industry experts, advice from successful leaders, and inspiring stories of success. Whether you're at the beginning of your journey or looking for ways to further your success, Service Evolution is here to help you take the next steps toward success. Join us as we explore the service leadership world and discover how to make a positive impact today.