Human-Centered Security

Two-factor authentication is often perceived by users as an annoying roadblock placed between them and the goal they want to accomplish. As a UX designer, how do you approach these types of scenarios where you have to balance usability with security?

Show Notes

In this episode we talk about:
  • How designing for security is different from (and the same as) designing for other types of experiences.
  • How to tackle aspects of the user experience that may be necessary but are perceived as annoying roadblocks.
  • How to anticipate where things might go wrong for the user.
  • How to effectively collaborate with technical teams.

Bethany Sonefeld is the founder of Create With Conscience, a space dedicated to educating and committing to building healthier technology. Create With Conscience was something Bethany developed out of interest in creating a healthier balance of technology in her own life. Bethany is a design manager at Duo Security and was previously at Cloudflare, RetailMeNot, and IBM.

Blair Shen is a product designer at Duo Security and was previously at Cloudflare and Harry&David. She is also a YouTube content creator, where she mentors and coaches aspiring UX designers.

What is Human-Centered Security?

Cybersecurity is complex. Its user experience doesn’t have to be. Heidi Trost interviews information security experts about how we can make it easier for people—and their organizations—to stay secure.