Today Tim and Junior will be discussing coaching and accountability. These are two of the most important tactical levers a leader has and they always go together. If we do these things well, we’ll be able to effectively transfer two things to our people: 1) Critical thinking and 2) Ownership. In this conversation, Tim and Junior will reference the coaching and accountability matrix created by Dr. Clark which we have included below.
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01:52) Coaching and accountability are connected. "You can't really separate them. They don't come apart. If you think about what coaching is, coaching is really about a cycle of delegation and then holding someone accountable through the process and then coming back and reporting. It's about that ongoing journey. So coaching cannot be separated from accountability."
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09:41) The pattern of our communication will dictate the quality of our coaching. What is your ask to tell ratio? "What's your pattern of communication? Are you telling people what to do all the time? Are you asking questions? What is your ratio?
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17:55) What are the three levels of accountability and how do they play into our coaching conversations? What level of accountability do the highest performers operate at? When we are coaching, can we help others move up to higher levels of accountability?
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28:12) Introducing the coaching and accountability matrix. This diagram serves as a powerful diagnostic tool for leaders, coaches, and managers. Whatever the position, stewards can look at the people for whom they have responsibility and assess their mode of performance based on the two dimensions: coaching and accountability.
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39:09) Where do you fit on the coaching and accountability matrix? What level of accountability do you operate at? Use this matrix not only in your coaching situations but as a measure of your own performance.
Important Links
The Coaching and Accountability Matrix