The Future of Customer Experience

Today on our show, Gagandeep Gadri, Managing Director, frog, joins us to discuss the future of customer experience. We examine the gap between what organizations believe they offer and what customers actually feel they’re getting. Plus, we dive into the rise of AI in business and the co-evolution of human-AI chemistry.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent. (https://www.frog.co/)

Find episode transcripts and relevant info. (https://www.frog.co/designmind/design-mind-frogcast-ep-56-the-future-of-customer-experience)

Featured in this episode:

Futurescape: Artificial Realities (https://www.frog.co/designmind/futurescape-2026-artificial-realities-human-ai-chemistry)

Resonance AI Framework by Capgemini (https://www.capgemini.com/solutions/resonance-ai-framework/)

Unilever: Creating Consumer Insights at Scale (https://www.frog.co/work/creating-consumer-insights-at-scale)

The New Lines of Luxury Report (https://www.frog.co/designmind/the-new-lines-of-luxury#download)

Deepening Customer Engagement with IKEA Retail (https://www.frog.co/work/deepening-customer-engagement-with-ikea-retail)

Hyliko: Decarbonizing Trucking with Hydrogen (https://www.frog.co/work/decarbonizing-trucking-with-hyliko)

Home Kitchen: A New Recipe for Change (https://www.frog.co/work/home-kitchen-a-new-recipe-for-change)

Host/Writer: Elizabeth Wood, Editorial Director, frog 

Research & Story Support: Gareth Entwistle, Editorial Manager, frog

Audio Production: Steven Strange (https://www.stevenstrange.com/)

Show Notes

Today on our show, Gagandeep Gadri, Managing Director, frog, joins us to discuss the future of customer experience. We examine the gap between what organizations believe they offer and what customers actually feel they’re getting. Plus, we dive into the rise of AI in business and the co-evolution of human-AI chemistry.

Brought to you by frog, a global creative consultancy. frog is part of Capgemini Invent.

Find episode transcripts and relevant info.

Featured in this episode:

Futurescape: Artificial Realities

Resonance AI Framework by Capgemini

Unilever: Creating Consumer Insights at Scale

The New Lines of Luxury Report

Deepening Customer Engagement with IKEA Retail

Hyliko: Decarbonizing Trucking with Hydrogen

Home Kitchen: A New Recipe for Change

Host/Writer: Elizabeth Wood, Editorial Director, frog  

Research & Story Support: Gareth Entwistle, Editorial Manager, frog 

Audio Production: Steven Strange

What is Design Mind frogcast?

Meet the humans designing the future. Go behind the scenes to meet the people designing what's next in the world of products, services and experiences. Brought to you by frog, your global reinvention and experience partner. frog is part of Capgemini Invent. www.frog.co