Think Fast Talk Smart: Communication Techniques

Crafting questions that can lead to better communication outcomes.

Show Notes

The information you receive is only as strong as the questions you ask.
This week we revisit Matt's discussion with Debra Schifrin about how to craft inquiries that can lead to better communication outcomes. Questions are also instrumental in building relationships, Schifrin points out. “If you’re asking questions, you’re signaling to the other person that you value them. You’re taking time to listen to their answers.”

Connect:
Chapters:

(00:00) Introduction to the Episode and Guest
(01:47) The Role and Importance of Questions
Debra Schifrin discusses the various goals and purposes of asking questions, such as getting information and building relationships.
(02:36) Questions in Building Relationships and Coaching 
Focus on how questions help in building relationships and their use in coaching and mentoring.
(04:41) Negative Aspects of Question Asking
Discussion about the darker goals of asking questions, like intimidation or avoiding responsibility.
(06:57) The Impact of Tone in Question Asking
Examination of how tone can significantly alter the perception and effectiveness of questions.
(08:19) Creating Effective Questions 
Strategies for formulating good questions, emphasizing the use of value-related words.
(10:10) Advice for Business Leaders on Question Asking
Guidance for leaders on the importance of bravery in asking questions and being open to unexpected answers.
(11:53) Context and Best Practices in Question Asking
The relevance of context in questioning and best practices rooted in a mindset of curiosity.
(15:25) Debra Schifrin's Secret Weapon in Questioning
Schifrin's "killer last question" technique and its effectiveness in eliciting insightful responses.
(17:19) Experiment with Different Questioning Styles
An experiment demonstrating the impact of different ways of asking questions on the responses received.
(19:00) Wrap-up and Final Questions
Concluding part where Matt asks Debra Schifrin his three standard questions for all podcast guests, focusing on communication advice, admired communicators, and successful communication ingredients.

Creators & Guests

Host
Matt Abrahams
Lecturer Stanford University Graduate School of Business | Think Fast Talk Smart podcast host

What is Think Fast Talk Smart: Communication Techniques?

Join Matt Abrahams, a lecturer of Strategic Communication at Stanford Graduate School of Business, every Tuesday as he sits down with experts in the field to discuss real-world challenges.
How do I send my message clearly when put on the spot? How do I write emails to get my point across? How can I easily convey complex information? How do I manage my reputation? Whether you’re giving a toast or presenting in a meeting, communication is critical to success in business and in life.
Think Fast, Talk Smart provides the tools, techniques, and best practices to help you communicate more effectively.
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