EX: The Force Multiplier for CX

Will Eadie is in the world of employee experience, also known as EX. He and his company WorkJam believe that a great EX leads to a great CX. 

If that’s the case, why do so many retailers struggle to invest in the right tools and strategies that drive EX? We had Will on Retail Remix to find out. 

Listen to this episode to learn: 

• What EX entails and why it matters more than ever; 
  
  
• How EX can lead to CX outcomes; 
  
  
• How retailers like JCPenney are seeing success with their EX investments; and 
  
  
• Tips for finding the right tools and partners to support your EX mission and vision.

RELATED LINKS

• Learn more about how WorkJam supports retailers
• Get the JCPenney case study
• Read our coverage of WorkJam’s research with Forrester
• Read our latest report about employee technology
• Connect with Will Eadie on LinkedIn

What is Retail Remix?

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.