Documentation as Customer Success and Retention Tool with Isa De Abreu, Lead Technical Writer at Nexudus

In the latest episode on Knowledgebase Ninjas podcast, we have Isa De Abreu sharing how documentation can act as a customer success tool. She also reflects on some interesting metrics they put in use at Nexudus to keep the knowledge base up to date.

Show Notes

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Gowri Ramkumar of Document360 finds and interviews the brightest minds in the SaaS documentation space.