The AI Download


What if your next teammate was AI?

Slack’s CMO Ryan Gavin joins Shira Lazar to break down how digital agents like AgentForce are already changing how we work. From boosting productivity to protecting privacy, this episode explores how AI is moving from hype to hands-on—and why that matters now more than ever.


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On this episode of The AI Download, host Shira Lazar sits down with Ryan Gavin, Chief Marketing Officer at Slack, to explore how AI agents and Salesforce’s Agent Force are transforming the future of work. From preventing hallucinations with in-app citations to empowering small businesses with digital teammates, they dive into the bold vision of upgrading human capabilities with “invisible AI” —so you spend less time on busy work and more on orchestrating value.

In this episode, we cover:
  • AI Hallucinations & Trust: How Slack surfaces citations on every AI answer to prevent fake facts and keep teams honest.
  • EU’s AI Code of Practice: Why transparency and data-disclosure rules matter—and how Slack’s privacy-first approach sets a new standard.
  • Capability Upgrades for All: Why AI isn’t replacing jobs but turbocharging human talent, especially in small businesses like EasyCater.
  • AgentForce Inside Slack: Bringing generative agents into your conversations, tapping into unstructured “company memory” for deeper context.
  • Permissions & Privacy: How agents inherit Slack channel permissions—so private messages stay private unless you choose to share.
  • From Doers to Orchestrators: The coming shift toward orchestrating AI-driven workflows—and why curiosity is your greatest skill.
  • Real-World Results: A 233% surge in daily AI use at Slack and an 81% boost in employee satisfaction—what that means for your team.

🎙 Guest:
 Ryan Gavin
 Chief Marketing Officer, Slack
Follow him: @RyanGavinCMO
 LinkedIN : https://www.linkedin.com/in/ryan-gavin-seattle/ 

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Credits
This episode of The AI Download was hosted, created, and executive produced by Shira Lazar. Executive Producer Michele Musso, with video and audio editing by the Musso Media team. Creative Director Nadia Giosia with Mint Labs. Music by PALA, Catalina Coastline (licensed under Boss Soundstripe Productions by BMI). © 2025 Shira Lazar


Creators and Guests

Host
Shira Lazar
Shira Lazar is an Emmy-nominated host and interviewer covering social media, emerging tech and the future of well-being. Her content focuses on informing, inspiring and empowering the world to take action in their lives, and is infused with her own style of positivity and humor!

What is The AI Download ?

– AI News with a Human Touch

AI is transforming how we work, create, and connect—but what does that mean for the future of content, business, and creativity?

Hosted by Emmy-nominated digital pioneer Shira Lazar, The AI Download is your go-to source for sharp insights, expert interviews, and real-world discussions on AI, emerging tech, and the creator economy.

Each week, we break down the biggest AI trends, explore its impact on creativity and business, and bring you candid conversations with industry leaders, innovators, and disruptors shaping the future.

Whether you're a creator, entrepreneur, or just AI-curious, this podcast deciphers what’s next—and why it matters.

🔹 New episodes every week
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🔹 Where AI meets culture, creativity, and business

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This episode of The AI Download is hosted, created, and executive produced by Shira Lazar. Executive production by Michele Musso, with video and audio editing by the Musso Media team. Creative Design Director Nadia Giosia with Mint Labs. Music by PALA, Catalina Coastline (licensed under Boss Soundstripe Productions by BMI). Produced by Musso Media. © 2025 Musso Media. © 2025 Unicorn Enterprises, Inc. All rights reserved.