This week, Leisa isn’t just throwing shade—she’s launching a full solar eclipse on one of the most silent yet savage killers of med spa revenue: your phone. Yes. That glowing brick of missed opportunities, voicemail graveyards, and DMs abandoned like a dog in a Disney movie.
Let’s paint a horrifying picture, shall we? You drop ten grand on Instagram ads, six grand on serums, and another six figures on a laser. And then… your only front desk person is using the last surviving brain cell to triage six ringing lines. Meanwhile, leads are ghosted harder than your cousin Chad after that MLM pitch.
Leisa drops stats so sharp they need their own sharps container: 78% of leads vanish if you don’t reply within 15 minutes. That’s right. Fif. Teen. Minutes. If you’re not responding, you’re not running a business—you’re running a very expensive ghost tour of what could’ve been.
So what’s the cure for this communication coma? Leisa prescribes three doses of strategic brilliance:
- Designated Phone Killers – No, not literal murderers. Chill. These are trained humans with working thumbs and basic people skills who can book an appointment without getting overwhelmed by blinking lights.
- Answering Services – Not ideal, but better than your cousin Chad. Leisa walks you through how to make them actually work.
- Automation & Accountability – Because “someone should get to that eventually” is not a business plan, it’s a hostage negotiation with time.
Plus: lead buckets, five-minute rules, call reviews, protocol loops, and a polite but urgent reminder that texting is the new talking. Because if you’re calling people without warning, what are you? A monster?
This episode is the high-voltage defibrillator your front desk operations desperately need. So grab your headphones, press play, and let Leisa be the beautifully blunt voice in your ear, reminding you: you are your business’s sharpest tool. And if you’re not using that tool wisely, you’re just poking holes in your own wallet.
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What is The Scalpel of Truth with Leisa Krauss?
Tired of the same old nonsense in the aesthetics industry? Craving unfiltered insights to take your practice to the next level? Look no further than The Scalpel of Truth Podcast, hosted by Leisa Krauss, The Bitch'n Beautician.
With three decades of experience, Leisa peels back the surface to reveal the truth behind medical aesthetics. Each episode dives deep into the hottest topics, delivered with precision and punch. From provocative Rant-a-roonies to practice growth strategies, The Scalpel of Truth is the must-listen podcast for the medical aesthetics industry. Leisa's no-nonsense approach and sharp insights will have you hooked from the start.
Fair warning: this podcast isn't for the easily offended! Leisa's truth bombs and reality checks are designed to give you the insights needed to succeed in this competitive industry. If you're ready to steer your practice to the forefront and unlock the secrets of success—and you bring your thick skin—The Scalpel of Truth is for you.
Subscribe now on your favorite podcast platform and never miss a beat in the world of medical aesthetics. With The Scalpel of Truth, you'll cut through the noise and reach new heights of success.
You’re on the sharp edge—welcome to The Scalpel of Truth.