Show Notes
So far during this season of Matters, we’ve looked at the “why” behind client-centered lawyering—but now, it’s time to start digging into the “how”. In this episode and the ones that follow, we’ll look at practical steps you can take at your law firm to become more client-centric and, as a result, more successful.
In this episode, Jack and Nefra welcome three client-centered attorneys and an esteemed law professor to discuss how to adopt a client-centered mindset at your firm. Naturally, having the right mindset is key to everything else that follows—so you can’t have a client-centered law firm without first cultivating a client-centered mentality.
This episode covers:
- How attorney and legal social media expert Mitch Jackson puts his clients at the center of everything he does—and why you should, too
- Why Shreya Ley and her husband, Colin, built a legal practice from the ground up with their target clients in mind
- How 2020 Reisman Award Winner Inti Martínez-Alemán has envisioned new ways of enhancing the client experience
- Why legal scholar Bill Henderson thinks law schools can better train young lawyers, and how law firms can build more client-centered cultures
Ready to adopt a client-centered mindset at your firm? Give this episode a listen!
Our Guests:
Mitch Jackson
Jon Mitchell “Mitch” Jackson is a senior partner and founding attorney of Jackson & Wilson. He has represented clients in the Orange County, CA, area for over 30 years, and he is committed to providing the trustworthy and skilled legal representation people need during the most difficult times of their lives—after a serious accident or the loss of a loved one. He has met with considerable success in this endeavor, recovering millions on behalf of the injured, including numerous multimillion-dollar settlements and verdicts. Also known as “The Streaming Lawyer,” Mitch is a legal social media expert who speaks regularly across the US and teaches other lawyers how to market themselves better. You can follow Mitch on Twitter at
@mitchjackson
Shreya Ley
Shreya Ley is a Lawyer-Human with LayRoots. While on a surfing trip in Westport, WA, she and her partner in life and business chose to open a practice focusing on estate planning and asset protection. They have a special interest in how small business owners can protect their personal assets, continue to provide for their families in case of an emergency, and protect their intellectual property. A graduate of the University of Texas at Austin, Shreya received her J.D. at Tulane University Law School in 2010. You can follow Shreya on Twitter at
@layyourroots
Inti Martínez-Alemán
Inti Martínez-Alemán is a third-generation lawyer from Honduras. Inti is bilingual and has been practicing law since 2008. Inti practices business, civil, and employment litigation. His bilingual office, Ceiba Fôrte Law Firm, serves Hispanics in the state of Minnesota, and in New York State. Ceiba Fôrte’s fees adapt to the needs of every client—especially for hardworking Hispanics, foreigners, expats, transplants, and other immigrants. Foreign clients and companies prefer Ceiba Fôrte because the firm offers alternative fee arrangements like flat fees, contingency, and hybrids. You can follow Inti on Twitter at
@LegalMines
Bill Henderson
Bill Henderson joined the Indiana University Maurer School of Law faculty in 2003 following a visiting appointment at Chicago-Kent College of Law and a judicial clerkship for Judge Richard Cudahy of the U.S. Court of Appeals for the Seventh Circuit. Drawing upon more than a decade of research, Bill is a sought-after commentator on the changing legal marketplace and has accumulated numerous awards. In the last five years, he has been named one of the 100 Most Influential Lawyers in America by the National Law Journal, the Most Influential Person in Legal Education by National Jurist Magazine, and one of the inaugural group of “Legal Rebels” profiled by the ABA Journal. You can follow Bill on Twitter at
@wihender
What is Matters: A podcast from Clio?
In the practice of law, small changes can have a big impact. In ‘Matters’, each episode focuses on one discipline, learning, or lesson for law firms looking to break free of the status quo and transform the practice of law, for good. With actionable advice from practicing attorneys, law firm leaders, and subject matter experts from the worlds of law and business, Matters helps lawyers and legal professionals alike put new strategies and tactics into place that will dramatically impact their law firms.
Matters is a monthly podcast presented by Clio, the world’s leading cloud-based legal technology provider.