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Welcome to the Soul Touched by Dogs
Podcast, the show for dog lovers who

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see dogs not as toys or tools, but
wise souls worth our respect and care.

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I'm an Herrmann, and I'm your host.

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I talk to poor some humans, people who
do great work for dogs and their people.

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So come and join us for
today's conversation.

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Anke: Hello and welcome, Vivian.

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I'm super excited to have you here.

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Vivian: Thank you so much
for inviting me, Anka.

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I'm really delighted.

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I'm thrilled to be here.

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I've been looking forward
to speaking with you.

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Anke: Me too.

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Me too.

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So let people know, like
let's start straight in.

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Where are you based and you know,
what's your business with dogs?

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Vivian: Sure.

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So I am presently located right
outside Bo Boston, Massachusetts,

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in the United States.

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It's about, um, I, I'm in, uh,
a town called Waltham about,

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uh, seven miles, uh, west.

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Uh, but I frequent all over
Boston, the whole area.

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I drive about maybe 20 to 30
miles to meet with clients.

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I work with clients in their
homes and, uh, I am a human

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dog relationship Therapist.

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Um, which is a thing.

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Uh, so I come from the training world.

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I, uh, studied and practiced,
learned about training, dog training,

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years and years ago, I stumbled
into the dog training profession.

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Because of my own dogs, I was
interested to learn more about them.

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And there was also a need where I
was living, uh, for PET services.

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And so I began a dog walking
business and I learned a lot.

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Okay.

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Yeah.

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There were, you know, and then I
started to meet people who were

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using certain equipment that I, I.

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Maybe didn't understand
or didn't agree with.

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Um, and I wanted to help educate
people on the world of the dog.

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And as I, uh, I learned more about dogs.

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I, uh, studied, uh.

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Certainly became, uh, certified in, uh,
dog training here in the United States.

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There's, uh, some, there's
a few credentialing bodies.

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So I went, uh, through the path of
the Council of Certified Professional

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Dog Trainers and, uh, became, uh,
certified Fear Free, uh, started

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working with a veterinarian.

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He and I became friends.

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Um.

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In the Boston area, and I
would shadow him and his staff.

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And so we worked together.

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I would work with him, and I learned
more about clinical medicine, small

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animals, and a whole world opened
up and it was just so intriguing,

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you know, to under, to, to learn
about a different animal Right.

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That we'd live with.

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And, uh, yeah.

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And so that brought me into, um.

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I was sort of this nerd.

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I am a nerd when it comes to dogs.

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I'm a sort of a closet nerd,
and, um, I was also a junkie and

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I, you know, mark Beckoff, Dr.

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Nicholas Dodman, um,
Sue Sternberg, um, Dr.

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Susan Friedman.

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There's so many.

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Wonderful animal psychologists,
animal research, ethologists, um,

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veterinarians, and, uh, by their
books and read everything that I

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could go to the seminars and such.

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And I, I, I met Dr.

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Nicholas Dodman.

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And, um, I asked him if I could work
with him or I could volunteer, and he

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at the time was starting the Center for
Canine Behavior Studies and I was really

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interested in a, having access to him
because I was working cases, you know,

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with behavior modification training.

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Um, and.

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Also just the mission that they have is,
was, is similar to what I, I believe and

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want to do, educate people about human
dog relationships and, um, and help

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reduce the risk of bites to, to people.

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And, you know, also surrenders, right?

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To reduce the risk of surrenders.

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Um, this is all big.

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This is all a lot, right?

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But if I could just work with
him, I would be so happy.

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And in fact, he and Chris Elli,
uh, interviewed a number of people.

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Um, I was hired, um, volunteering.

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You don't really get paid.

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Uh, but I got to work on
studies, uh, which was new to me.

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So working on, uh, so the research
that we do at the center, they're

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mostly, they're survey studies.

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Um, and so we have a wonderful.

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Statistician, uh, who
helps decipher the data.

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Um, so I had one foot there and then I was
really interested in, again, furthering

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my education and I tapped into, um, Dr.

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Mark Beckoff is on our advisory
board, so I emailed him.

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He he's lovely.

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He emails me back.

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He gave me some guidance
about, um, uh, different um.

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Uh, wonderful.

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Um, because I, I was
confused on what I should do.

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Should I go neuroscience?

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What should I do for a master's
of science degree, because

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that's a big commitment, right?

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And expensive.

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But he, uh, he introduced
anthology, you know, the study

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of human animal relations and.

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And, uh, the different facets
of human animal relationships.

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And that opened up a huge,
another world for me.

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Learning about the, you know, which
you're probably familiar with, you

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know, and, uh, just seeing the, our
animals, our dogs, our pets, our

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cats, seeing a different perspective.

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That blew my mind.

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And, uh, so.

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I just, it was a lot of work and I really
enjoyed it and it is still a lot of work.

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And, um, for a little period of time
I was not taking as many clients

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because it was just too overwhelming.

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Um, and I was also
taking care of my mother.

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My mother is 94 years old.

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She's a big part of my life, so
that's why I'm talking about her.

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And, um.

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And so my husband and I have been
caretaking her and you know, we are

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all managing a lot in our lives, right?

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For sure.

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Yeah.

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Um, but I, I just, uh, but lately, um, I.

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I, I wanna say in the past couple
of years I've taken on more clients.

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I'm back to managing about five six.

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I, uh, I offer, again, I'd say it's
a very long, um, three month, uh,

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program where I evaluate, uh, and help.

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People understand the function of their
animals or their pet dog's behaviors.

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A lot of people are, are suffering.

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You know, they may have, um,
acquired a dog not understanding

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that they had a learned past, right?

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They had a history or maybe,
um, the, the, the pet dog.

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Uh, companion develops
something over time.

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Uh, they might acquire the dog for a
rescue or a breeder, and, uh, they might

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not understand that they're an individual.

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Anke: Yeah.

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You know, I, I actually must say I,
I really only understood that when

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the second dog came into my life,
because obviously you start, I mean, I.

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One little dog in the street.

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Oh, I have a dog, right?

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And so, you know, that's
how learning starts.

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And I didn't really catch on.

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To how different they actually are
until the second and the third dog.

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You know, like I've never had, I've never
had more than three at a time, but you

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see how they're totally different, you
know, and they're in the same household.

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They're in the same, they grow
up with, with the same people.

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So it's like, isn't that interesting?

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And I never really gave that much
thought before I had the experience.

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And I kind of totally get it
because, you know, I always wanted

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a dog, but it wasn't even, I didn't
even go to a breed or rescue, like

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Little Relay found me in the street.

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They all did, except
the last one, you know?

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And so it was like I was
prepared and I wasn't, you know?

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Mm-hmm.

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So I kind of wanted it,
but I also like, yeah, you.

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In your experience working with people
who kind of find that, okay, this having

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a dog thing isn't quite what I expected.

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Right?

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So what is, like, if, are there
certain things that, um, that

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you wish people knew about

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Vivian: with, uh.

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With respect to the challenges with,
with respect to, to dogs, I wish that

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they would, they understood that they
do talk to us, they communicate to us.

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Um, and that's really, that
communication is the, you know,

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unfortunately we talk, talk, talk, talk.

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We were use words, right?

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And we overlook the fact that our dogs.

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Don't.

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Right.

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If, if people could understand that
our dogs do under do communicate.

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They are providing information
through their signaling.

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Right?

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But.

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They're also understanding how
we feel through, through smelling

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us, through observing us.

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Right?

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And so they learn the same way as
we do through, um, positive and

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negative associations, you know?

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Um, so I wish people maybe invested
a little bit more time, just a

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little bit in learning theory.

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Doesn't have to be, you know,
just to help them too, right?

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Yes, yes.

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Yes, yes.

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Our psychology is very similar.

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Mm.

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You know, our, our psychology is very
similar and, um, and I don't wanna

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make this about promoting my book.

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Well, why not?

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Let's do it.

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But that's, but I, that's, that's, I
write about, um, my book is entitled,

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being Good Dog in the Human's World.

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And I go over.

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The, um, some of the issues
that we, um, we stumble upon,

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uh, knowingly or unknowingly.

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I talk about guardianship and
ownership, the differences.

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What, is there a difference?

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Why is it, why does it matter if
we think of ourselves as a, an

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owner versus a guard, a guardian?

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Because it, it does
affect how we behave as.

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As, as, um, caretakers, right?

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Mm-hmm.

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Um, and I know someone might think,
you know, you're getting, you know,

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it's all terminology, but it does
affect us, um, in our behavior.

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I talk about the, um, wealth
I try to give people, um, I.

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Perspective from, from, um,
what it is like to be a dog.

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We'll never really know
'cause we're humans, right?

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But emotionally we are the same.

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I talk about training, I talk about
our relationship, how we became

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friends, the history of, of the
dog and human, where it goes wrong.

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I just want, I don't, it's not
coming from a place of judgment.

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It's more factual.

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It's all evidence based.

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And, um, it's up to people, you know,
to, to, you know, you know, if they're

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interested in diving in a little bit
deeper, maybe reflecting upon themselves.

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I talk about some cases I've worked on.

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Not all of them were successful.

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You unfortunately, we, um,
we sometimes, uh, you know.

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We want things easy and, um, we
might make mistakes sometimes.

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You know, we make mistakes that
can be hurtful and, uh, and I,

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anyway, it's not a sad book.

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It's just, it's a a, it's a factual book.

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Took me a long time, uh, to write.

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Um oh.

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And then, um, I have, uh,
another one coming out.

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Um, it's the, the next one's
gonna be fiction and it's about

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a dog, um, that I write in the
first book, uh, chapter seven,

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Anke: you know how to tease right
now we have to get the first book

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to understand the second one, right?

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Vivian: No, uh, the second
one is, um, it's on pet loss.

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Oh, mm, because, um, there I go again.

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I don't mean to get sad, but, uh,
the, uh, one of the dogs, uh, all of

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the dogs, I fell in love with all of
the dogs, people I fell in love with.

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They're all wonderful.

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Uh, but, uh, this one dog, uh,
ended up, um, with cancer, uh, uh,

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Cammy older dog, nine years old.

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She lived, uh, it talk, the, the second
book talks about her journey, uh,

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from a puppy mill to a loving home.

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It talks about building
confidence, resilience, and.

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Uh, it's a lovely book.

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I found a beau, a beautiful illustrator
in Poland, um, from Poland, um,

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who does all the illustration.

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We collaborated and I, I, I educated
her a little bit about the world

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of the dog and body language
and she was able to shape it.

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Uh, so it's, I I love it.

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I love it.

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I hope others will too.

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Anyway, so educating people
is really important to me.

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Yeah.

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Anke: No, that's, that's beautiful.

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It's, um, I mean, see what, like, what
actually sparked me to even start this

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whole podcast and everything was that I
saw so many times that people would use,

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like, use looks kind of like, oh, we
get a, we get a dog for the kid, right?

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And it's like, oh, you know, it's
just as if it was just a toy.

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And then, and then, you know, it's
either the dog needs to serve.

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I mean, that's, I don't know.

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I always think where I come from in
Germany, it's not that extreme, but

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in Spain it certainly is, right?

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So the dog's either a toy for the kids
or it's like a, a like guardian or

00:15:12.342 --> 00:15:14.442
it, or it's an emotional support dog.

00:15:14.442 --> 00:15:17.382
Like there's almost like
it's a tool or it's a toy.

00:15:17.487 --> 00:15:18.782
Right, right.

00:15:19.257 --> 00:15:24.867
I never really felt that really that
it appreciated the wisdom they have

00:15:24.867 --> 00:15:26.787
and how much they have to teach us.

00:15:27.177 --> 00:15:30.147
You know, and I love, I love how you
come at this to sort of say, well

00:15:30.147 --> 00:15:32.877
actually you help if you understand.

00:15:34.167 --> 00:15:37.797
If you take a minute to try and look
at the world through the eyes of

00:15:37.797 --> 00:15:41.247
a dog, you know you're never gonna
look at the world the same again.

00:15:42.597 --> 00:15:43.467
Vivian: And you know what?

00:15:43.467 --> 00:15:46.347
An it also helps us.

00:15:46.932 --> 00:15:51.972
To understand other people, our animals,
our animal friends, understanding.

00:15:51.972 --> 00:15:56.532
And that's something that was a
revelation for me as well when I began

00:15:56.532 --> 00:16:01.842
to, you know, take a step back and, uh.

00:16:02.682 --> 00:16:06.222
Understand what the dog was saying
and how they were feeling based

00:16:06.222 --> 00:16:07.842
on what they were presenting.

00:16:09.042 --> 00:16:13.812
It then transfers to our under,
looking at other people, right, and

00:16:13.812 --> 00:16:16.902
saying, okay, wait a minute, maybe
that person's having a ha hard day.

00:16:16.902 --> 00:16:20.592
This person that cuts me
off or yells at me or.

00:16:21.112 --> 00:16:24.802
You know, what is the underlying,
it's, what is the underlying reason

00:16:24.802 --> 00:16:29.902
why, you know, taking that step back
and saying why, why, what could it be?

00:16:29.902 --> 00:16:30.202
Right?

00:16:30.202 --> 00:16:33.412
And giving people more of a be benefit
of the doubt, just as we should

00:16:33.412 --> 00:16:35.122
with our animal friends, right?

00:16:35.127 --> 00:16:35.217
Mm-hmm.

00:16:35.632 --> 00:16:38.512
And you know, it's interesting
that you talk about the toys,

00:16:40.852 --> 00:16:46.972
uh, that, that people, and they
do, they commodify our animals.

00:16:46.972 --> 00:16:49.672
And this is, this is something
I talk about as well, and.

00:16:50.907 --> 00:16:55.917
Um, you know, I understand people have
to make a living and they get desperate

00:16:55.917 --> 00:17:01.647
and, you know, they start breeding dogs in
the backyard and they're selling 'em and,

00:17:02.817 --> 00:17:06.147
but, uh, or they gift a dog to a child.

00:17:06.147 --> 00:17:12.357
And, um, and unfortunately
even with our toys, right?

00:17:12.687 --> 00:17:14.217
Um, I'm kind of, I don't mean to.

00:17:15.882 --> 00:17:19.752
Go, go, um, talk about many,
many things right here, but I'm,

00:17:19.812 --> 00:17:24.762
I'm thinking about even our toys
that we give children, right?

00:17:24.762 --> 00:17:28.302
That the little dog and they're squeezing
and they're holding and they're pulling.

00:17:28.302 --> 00:17:31.152
And so this is the way we
introduce our animals to our

00:17:31.152 --> 00:17:34.242
dogs, which is not, is not right.

00:17:36.267 --> 00:17:39.927
When the per, when this young child
grows a little bit older, or maybe,

00:17:40.107 --> 00:17:44.787
you know, maybe even as a young
child, then they're gifted a, a dog.

00:17:44.787 --> 00:17:48.597
They're, they're treating
the dog like a toy.

00:17:48.777 --> 00:17:52.107
They're mishandling the dog
and then dogs have teeth.

00:17:53.007 --> 00:17:53.247
Anke: Right.

00:17:53.247 --> 00:17:53.547
Exactly.

00:17:53.547 --> 00:17:53.637
And

00:17:54.207 --> 00:17:54.867
Vivian: then it's always

00:17:54.867 --> 00:17:56.157
Anke: the fault of the dog.

00:17:56.157 --> 00:17:56.517
Right,

00:17:56.937 --> 00:17:57.357
Vivian: right.

00:17:57.537 --> 00:17:59.997
But then also the parents.

00:18:00.882 --> 00:18:06.252
And, and I understand this, they wanna
have, you know, in terms of, um, families,

00:18:06.672 --> 00:18:11.292
you know, especially here in the United
States and in, we in Western cultures,

00:18:11.292 --> 00:18:18.012
we're seeing more and more dogs are
part of the family and, um, accepted

00:18:18.012 --> 00:18:19.992
into the family and I appreciate that.

00:18:20.082 --> 00:18:26.082
But I think the pendulum is going
too much to the right, in my opinion.

00:18:26.982 --> 00:18:28.302
Um, that.

00:18:29.532 --> 00:18:32.292
You know, dogs are called
siblings and brothers.

00:18:32.292 --> 00:18:38.472
And, um, and, and then the reason
why we, we just maybe, maybe wanna.

00:18:38.907 --> 00:18:46.497
Take a step back is because when we think
of our animal friends as uh, a brother

00:18:46.497 --> 00:18:51.117
or sister, a biological brother, and
we know as adults, they are not, but

00:18:51.117 --> 00:18:53.217
a child doesn't, they're fantastical.

00:18:53.217 --> 00:18:53.697
Right.

00:18:54.147 --> 00:18:54.207
Um.

00:18:55.322 --> 00:19:00.422
And we might also, uh,
drop our defenses, right?

00:19:00.512 --> 00:19:02.012
And may not supervise.

00:19:02.342 --> 00:19:07.262
And then the child might toss with the
dog and pull the dog or bite the dog,

00:19:07.262 --> 00:19:09.242
and then the dog doesn't wanna bite.

00:19:09.272 --> 00:19:12.452
But, you know, everyone has a limit.

00:19:13.202 --> 00:19:18.572
So there's a lot that can go
wrong, um, uh, when we bring two

00:19:18.572 --> 00:19:21.812
different species together, right?

00:19:21.812 --> 00:19:22.952
Without, and there's a lot that goes

00:19:22.952 --> 00:19:23.312
Anke: right.

00:19:23.697 --> 00:19:24.117
Yeah.

00:19:24.117 --> 00:19:28.167
You know, but I think without that
level of respect to, to, you know, I

00:19:28.167 --> 00:19:31.857
think it is a beautiful opportunity
if you get a dog for a child.

00:19:31.857 --> 00:19:33.507
It's a beautiful opportunity.

00:19:33.837 --> 00:19:38.877
You know, I've had encounters that
were horrible where I'm thinking,

00:19:38.877 --> 00:19:42.267
well, I'm doing this education here
that you parents over there were not

00:19:42.267 --> 00:19:46.437
even looking, should have done, you
know, when little kids would come and

00:19:46.437 --> 00:19:48.957
like just, oh my kind of pounce on.

00:19:52.152 --> 00:19:56.502
Yeah, no, I wasn't friendly, you
know, but, uh, at the, the same time,

00:19:56.502 --> 00:19:59.772
you know, there was a particular
incident, incident, I remember that

00:19:59.772 --> 00:20:01.392
little boy was maybe five years old.

00:20:01.392 --> 00:20:03.042
Like you could really
tell in that little face.

00:20:03.042 --> 00:20:04.092
Nobody had told him that.

00:20:04.452 --> 00:20:08.772
Like nobody had told him that he cannot
just kind of pounce on a dog, you know?

00:20:08.772 --> 00:20:12.552
And so, but at the same time,
sometimes you meet little kids

00:20:12.552 --> 00:20:17.532
that have such a way and so gentle
and so you can tell they grew up.

00:20:17.532 --> 00:20:19.002
So it's a beautiful opportunity.

00:20:19.707 --> 00:20:21.477
You know, to introduce them, right?

00:20:21.477 --> 00:20:24.657
And to teach them from this
really young age of how to

00:20:24.657 --> 00:20:27.027
respect another being, you know?

00:20:27.027 --> 00:20:27.537
I agree.

00:20:27.537 --> 00:20:30.447
And so I think there's a lot
of opportunity and there's a

00:20:30.447 --> 00:20:33.162
lot of ways it can go home, you
know, when you sort of I agree.

00:20:33.447 --> 00:20:34.227
Vivian: I agree.

00:20:34.647 --> 00:20:39.717
We, um, at the center we have
an educational initiative, the

00:20:39.717 --> 00:20:45.237
CCBS Center for Canine Behavior
Studies, and we are, um, producing

00:20:45.717 --> 00:20:48.057
animated videos for children.

00:20:49.077 --> 00:20:54.087
Yeah, we, we are now on our second,
the first one is Pause to Prevent.

00:20:54.567 --> 00:21:00.027
Um, and the second one that we're working
on is, um, let Sleeping Dogs Lie, and

00:21:00.027 --> 00:21:04.377
they're just little vignettes, uh, but
they're designed for young children.

00:21:05.502 --> 00:21:08.742
Uh, and their parents to
understand body language and

00:21:08.742 --> 00:21:10.332
understand the idea of respect.

00:21:10.332 --> 00:21:12.432
And everyone has a personal bubble.

00:21:13.302 --> 00:21:15.792
Uh, everyone meaning all animals, right?

00:21:15.792 --> 00:21:17.832
Human, dog, cat.

00:21:18.672 --> 00:21:19.662
Uh, and that

00:21:19.752 --> 00:21:22.842
Anke: should go into schools, you know,
that should be mandatory in schools.

00:21:22.847 --> 00:21:22.897
Yeah.

00:21:23.142 --> 00:21:23.517
You know, it's

00:21:23.517 --> 00:21:24.162
Vivian: free.

00:21:24.162 --> 00:21:29.112
They're, it's, it's, it's a, it's
a free resource and we, um, we've

00:21:29.112 --> 00:21:31.332
connected with like the A VMA.

00:21:31.827 --> 00:21:35.907
Um, uh, a lot of pediatricians
are asking for it.

00:21:35.907 --> 00:21:40.737
So we're, we are trying to get the
word out and, uh, and that, um, so

00:21:40.737 --> 00:21:46.857
we have, uh, the free videos and
then also coloring books that are

00:21:46.857 --> 00:21:50.697
associated with it's, you know, so
we're gonna be, we're producing that.

00:21:50.697 --> 00:21:55.257
There's a series of 10 and then
the sec we're also working on, um.

00:21:55.847 --> 00:21:59.177
Artificial reality applications again.

00:21:59.717 --> 00:22:06.647
Um, we've got a, a, a really talented,
um, designer on, on, on our team that

00:22:06.647 --> 00:22:12.767
is, um, working, um, again, be bite smart
and moving it into the digital tech.

00:22:12.767 --> 00:22:15.947
That digital technology, which
will be for a little old, you know,

00:22:15.947 --> 00:22:19.037
older, um, people or older children.

00:22:20.122 --> 00:22:20.442
I love that.

00:22:20.442 --> 00:22:20.682
Yeah.

00:22:20.742 --> 00:22:22.187
So I

00:22:22.187 --> 00:22:22.757
Anke: love that we're, we're all

00:22:22.757 --> 00:22:23.327
Vivian: trying.

00:22:23.832 --> 00:22:24.252
Anke: Yeah.

00:22:24.252 --> 00:22:25.782
And I think it is about education.

00:22:25.782 --> 00:22:29.862
I've always said like this whole,
you know, dogs needing rescue and all

00:22:29.862 --> 00:22:34.632
this, like, nothing will fundamentally
change until a new generation

00:22:34.632 --> 00:22:35.922
is taught something different.

00:22:36.432 --> 00:22:36.762
You know?

00:22:36.762 --> 00:22:41.232
So I think it's like, it's that children
need to be taught something different.

00:22:41.627 --> 00:22:42.407
For that to change.

00:22:42.407 --> 00:22:42.497
Right.

00:22:42.647 --> 00:22:45.977
You know, so there's always the bandaid
and there's always people kind of

00:22:45.977 --> 00:22:47.867
helping right there in the front lines.

00:22:47.867 --> 00:22:52.637
But also the root of it is like
that attitude towards animals.

00:22:52.637 --> 00:22:56.477
It's, oh, they just kind of like need
to serve me or they, you know, it's

00:22:56.477 --> 00:23:00.467
like that needs to be replaced with
something, you know, much more respectful.

00:23:00.467 --> 00:23:00.827
I agree.

00:23:02.287 --> 00:23:03.037
Vivian: I agree.

00:23:03.042 --> 00:23:03.122
I agree.

00:23:03.122 --> 00:23:04.082
And I love that you're

00:23:04.082 --> 00:23:05.737
Anke: kind of working in
that, in that direction.

00:23:05.737 --> 00:23:09.907
So where can people go and find out more
about your books and about that, the

00:23:09.907 --> 00:23:12.442
initiative and, you know, and about you?

00:23:13.447 --> 00:23:14.047
Sure, sure.

00:23:14.617 --> 00:23:17.197
Vivian: If they go to vivian zo.com,

00:23:17.857 --> 00:23:22.207
they'll, there's information about my
books, there's information about the

00:23:22.207 --> 00:23:26.857
Center for Canine Behavior Studies
or be Bite Smart and, uh, that'll,

00:23:26.947 --> 00:23:30.577
that'll take them where they need to go.

00:23:31.767 --> 00:23:33.717
Anke: We'll obviously pop that if
you're just listening, if you're

00:23:33.717 --> 00:23:37.017
just driving and listening, it's in
the show notes and it's definitely

00:23:37.287 --> 00:23:41.517
right below wherever you're watching
this or, or, or, or listening to it.

00:23:41.637 --> 00:23:42.927
So thank you so much.

00:23:43.377 --> 00:23:44.637
It's absolutely delightful.

00:23:44.637 --> 00:23:45.957
You have such a calm presence.

00:23:45.957 --> 00:23:49.947
It's real joy to hang out with
you, so I'm very much enjoyed it.

00:23:49.947 --> 00:23:50.337
Thank you.

00:23:50.997 --> 00:23:51.722
Vivian: Thank you dear.

00:23:52.830 --> 00:23:54.060
Thanks so much for listening.

00:23:54.580 --> 00:23:58.880
If you enjoyed the episode, don't forget
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00:23:58.980 --> 00:24:00.760
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00:24:01.550 --> 00:24:05.040
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00:24:05.470 --> 00:24:11.040
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00:24:13.510 --> 00:24:17.240
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00:24:17.660 --> 00:24:18.800
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00:24:19.280 --> 00:24:21.110
Email me at Anke.

00:24:21.380 --> 00:24:25.615
That's A N k E at Soul
touched by dogs.com.