{"version":"1.0.0","segments":[{"speaker":"Morgan Franklin","startTime":1.53,"endTime":4.396,"body":"Getting a bad"},{"speaker":"Morgan Franklin","startTime":1.53,"endTime":4.396,"body":"review sucks. Really getting a"},{"speaker":"Morgan Franklin","startTime":4.461,"endTime":8.174,"body":"bad review at any context is"},{"speaker":"Morgan Franklin","startTime":4.461,"endTime":8.174,"body":"never fun. But getting a bad"},{"speaker":"Morgan Franklin","startTime":8.24,"endTime":12.148,"body":"review on your podcast feels"},{"speaker":"Morgan Franklin","startTime":8.24,"endTime":12.148,"body":"especially personal because not"},{"speaker":"Morgan Franklin","startTime":12.213,"endTime":16.252,"body":"only have you spent your time"},{"speaker":"Morgan Franklin","startTime":12.213,"endTime":16.252,"body":"and energy and money to put this"},{"speaker":"Morgan Franklin","startTime":16.318,"endTime":20.552,"body":"thing out there for other people"},{"speaker":"Morgan Franklin","startTime":16.318,"endTime":20.552,"body":"to listen to for free. This is a"},{"speaker":"Morgan Franklin","startTime":20.617,"endTime":24.721,"body":"small part of yourself that you"},{"speaker":"Morgan Franklin","startTime":20.617,"endTime":24.721,"body":"put on display for other people"},{"speaker":"Morgan Franklin","startTime":24.787,"endTime":28.565,"body":"to consume and to hopefully"},{"speaker":"Morgan Franklin","startTime":24.787,"endTime":28.565,"body":"enjoy and find value in right."},{"speaker":"Morgan Franklin","startTime":28.63,"endTime":32.604,"body":"So when you see that three or"},{"speaker":"Morgan Franklin","startTime":28.63,"endTime":32.604,"body":"two or one star review come in,"},{"speaker":"Morgan Franklin","startTime":32.669,"endTime":36.708,"body":"it can feel really painful and"},{"speaker":"Morgan Franklin","startTime":32.669,"endTime":36.708,"body":"discouraging. Today we're going"},{"speaker":"Morgan Franklin","startTime":36.773,"endTime":40.813,"body":"to talk about bad reviews, how"},{"speaker":"Morgan Franklin","startTime":36.773,"endTime":40.813,"body":"to deal with them, how to learn"},{"speaker":"Morgan Franklin","startTime":40.878,"endTime":44.917,"body":"from them, and why getting a bad"},{"speaker":"Morgan Franklin","startTime":40.878,"endTime":44.917,"body":"review is not the end of your"},{"speaker":"Morgan Franklin","startTime":44.982,"endTime":49.086,"body":"podcasting career. In fact, it's"},{"speaker":"Morgan Franklin","startTime":44.982,"endTime":49.086,"body":"just the beginning. Hello, and"},{"speaker":"Morgan Franklin","startTime":49.151,"endTime":53.19,"body":"welcome to podcast for profit."},{"speaker":"Morgan Franklin","startTime":49.151,"endTime":53.19,"body":"My name is Morgan Franklin. I'm"},{"speaker":"Morgan Franklin","startTime":53.255,"endTime":57.36,"body":"a podcast producer, strategist,"},{"speaker":"Morgan Franklin","startTime":53.255,"endTime":57.36,"body":"and educator. This podcast will"},{"speaker":"Morgan Franklin","startTime":57.425,"endTime":61.073,"body":"help you create and grow a"},{"speaker":"Morgan Franklin","startTime":57.425,"endTime":61.073,"body":"podcast that cuts through the"},{"speaker":"Morgan Franklin","startTime":61.138,"endTime":64.786,"body":"noise of social media and speaks"},{"speaker":"Morgan Franklin","startTime":61.138,"endTime":64.786,"body":"directly to your target"},{"speaker":"Morgan Franklin","startTime":64.851,"endTime":68.825,"body":"audience. If you're ready to"},{"speaker":"Morgan Franklin","startTime":64.851,"endTime":68.825,"body":"create a podcast that will align"},{"speaker":"Morgan Franklin","startTime":68.89,"endTime":72.864,"body":"you with the experts in your"},{"speaker":"Morgan Franklin","startTime":68.89,"endTime":72.864,"body":"industry, position yourself as a"},{"speaker":"Morgan Franklin","startTime":72.929,"endTime":76.512,"body":"trusted leader and create"},{"speaker":"Morgan Franklin","startTime":72.929,"endTime":76.512,"body":"another source of revenue for"},{"speaker":"Morgan Franklin","startTime":76.578,"endTime":80.486,"body":"your business, you're in the"},{"speaker":"Morgan Franklin","startTime":76.578,"endTime":80.486,"body":"right place. In podcasting, bad"},{"speaker":"Morgan Franklin","startTime":80.552,"endTime":84.2,"body":"reviews are not inevitable. I"},{"speaker":"Morgan Franklin","startTime":80.552,"endTime":84.2,"body":"want to say that if you're"},{"speaker":"Morgan Franklin","startTime":84.265,"endTime":88.239,"body":"listening to this episode, and"},{"speaker":"Morgan Franklin","startTime":84.265,"endTime":88.239,"body":"you've never got a bad review,"},{"speaker":"Morgan Franklin","startTime":88.304,"endTime":91.887,"body":"it is not inevitable that you"},{"speaker":"Morgan Franklin","startTime":88.304,"endTime":91.887,"body":"will get one. But what is"},{"speaker":"Morgan Franklin","startTime":91.952,"endTime":96.121,"body":"inevitable is people not having"},{"speaker":"Morgan Franklin","startTime":91.952,"endTime":96.121,"body":"the exact same view as you. What"},{"speaker":"Morgan Franklin","startTime":96.187,"endTime":100.03,"body":"is inevitable is eventually"},{"speaker":"Morgan Franklin","startTime":96.187,"endTime":100.03,"body":"someone in your audience having"},{"speaker":"Morgan Franklin","startTime":100.095,"endTime":104.069,"body":"a different opinion than you."},{"speaker":"Morgan Franklin","startTime":100.095,"endTime":104.069,"body":"The podcast industry is growing"},{"speaker":"Morgan Franklin","startTime":104.134,"endTime":108.108,"body":"every day. And it's incredible"},{"speaker":"Morgan Franklin","startTime":104.134,"endTime":108.108,"body":"for podcasters like us, but it"},{"speaker":"Morgan Franklin","startTime":108.173,"endTime":111.756,"body":"brings a whole new group of"},{"speaker":"Morgan Franklin","startTime":108.173,"endTime":111.756,"body":"people who are experiencing"},{"speaker":"Morgan Franklin","startTime":111.822,"endTime":116.056,"body":"podcasts for the first time, and"},{"speaker":"Morgan Franklin","startTime":111.822,"endTime":116.056,"body":"they have a lot of opinions just"},{"speaker":"Morgan Franklin","startTime":116.121,"endTime":120.03,"body":"like us. But unlike us, they"},{"speaker":"Morgan Franklin","startTime":116.121,"endTime":120.03,"body":"don't always have a platform to"},{"speaker":"Morgan Franklin","startTime":120.095,"endTime":123.548,"body":"share those thoughts and"},{"speaker":"Morgan Franklin","startTime":120.095,"endTime":123.548,"body":"opinions, especially when it"},{"speaker":"Morgan Franklin","startTime":123.613,"endTime":127.782,"body":"comes to our show specifically,"},{"speaker":"Morgan Franklin","startTime":123.613,"endTime":127.782,"body":"let's start by talking about the"},{"speaker":"Morgan Franklin","startTime":127.847,"endTime":131.952,"body":"different types of bad reviews"},{"speaker":"Morgan Franklin","startTime":127.847,"endTime":131.952,"body":"and how to deal with them. First"},{"speaker":"Morgan Franklin","startTime":132.017,"endTime":135.86,"body":"being your standard star only."},{"speaker":"Morgan Franklin","startTime":132.017,"endTime":135.86,"body":"No comment, no user name, no"},{"speaker":"Morgan Franklin","startTime":135.926,"endTime":139.834,"body":"information review. If someone"},{"speaker":"Morgan Franklin","startTime":135.926,"endTime":139.834,"body":"gives you a two star or a one"},{"speaker":"Morgan Franklin","startTime":139.899,"endTime":143.678,"body":"star review, but doesn't have"},{"speaker":"Morgan Franklin","startTime":139.899,"endTime":143.678,"body":"the gumption or eloquence to"},{"speaker":"Morgan Franklin","startTime":143.743,"endTime":147.847,"body":"write why they're doing it and"},{"speaker":"Morgan Franklin","startTime":143.743,"endTime":147.847,"body":"put their name beside it. Please"},{"speaker":"Morgan Franklin","startTime":147.912,"endTime":151.951,"body":"don't give this any attention."},{"speaker":"Morgan Franklin","startTime":147.912,"endTime":151.951,"body":"Clarity is kindness. If someone"},{"speaker":"Morgan Franklin","startTime":152.017,"endTime":155.925,"body":"can't take two minutes out of"},{"speaker":"Morgan Franklin","startTime":152.017,"endTime":155.925,"body":"their day to tell you why they"},{"speaker":"Morgan Franklin","startTime":155.991,"endTime":159.834,"body":"found your podcast so atrocious"},{"speaker":"Morgan Franklin","startTime":155.991,"endTime":159.834,"body":"that it deserves a one star"},{"speaker":"Morgan Franklin","startTime":159.899,"endTime":163.482,"body":"review. Don't waste your"},{"speaker":"Morgan Franklin","startTime":159.899,"endTime":163.482,"body":"precious time or energy giving"},{"speaker":"Morgan Franklin","startTime":163.547,"endTime":167.521,"body":"it another thought. I know it's"},{"speaker":"Morgan Franklin","startTime":163.547,"endTime":167.521,"body":"easier said than done. I know"},{"speaker":"Morgan Franklin","startTime":167.587,"endTime":171.495,"body":"it's hard because you're never"},{"speaker":"Morgan Franklin","startTime":167.587,"endTime":171.495,"body":"going to know why this person"},{"speaker":"Morgan Franklin","startTime":171.56,"endTime":175.534,"body":"gave you that review. You're"},{"speaker":"Morgan Franklin","startTime":171.56,"endTime":175.534,"body":"never going to know who gave you"},{"speaker":"Morgan Franklin","startTime":175.599,"endTime":179.248,"body":"the review. I know that's hard"},{"speaker":"Morgan Franklin","startTime":175.599,"endTime":179.248,"body":"to but currently there is"},{"speaker":"Morgan Franklin","startTime":179.313,"endTime":183.026,"body":"nowhere on Apple podcasts or"},{"speaker":"Morgan Franklin","startTime":179.313,"endTime":183.026,"body":"Spotify or any other podcast"},{"speaker":"Morgan Franklin","startTime":183.091,"endTime":187.065,"body":"hosting platform that I'm aware"},{"speaker":"Morgan Franklin","startTime":183.091,"endTime":187.065,"body":"of where you can see who gave"},{"speaker":"Morgan Franklin","startTime":187.13,"endTime":191.039,"body":"rating only reviews. The peace"},{"speaker":"Morgan Franklin","startTime":187.13,"endTime":191.039,"body":"of mind I can give you is the"},{"speaker":"Morgan Franklin","startTime":191.104,"endTime":194.818,"body":"petty, anonymous behavior, like"},{"speaker":"Morgan Franklin","startTime":191.104,"endTime":194.818,"body":"giving bad reviews for no"},{"speaker":"Morgan Franklin","startTime":194.883,"endTime":198.661,"body":"reason. And being rude online"},{"speaker":"Morgan Franklin","startTime":194.883,"endTime":198.661,"body":"will never come from someone"},{"speaker":"Morgan Franklin","startTime":198.726,"endTime":202.309,"body":"that has something better to do."},{"speaker":"Morgan Franklin","startTime":198.726,"endTime":202.309,"body":"Successful, competent,"},{"speaker":"Morgan Franklin","startTime":202.374,"endTime":206.479,"body":"established, people are not out"},{"speaker":"Morgan Franklin","startTime":202.374,"endTime":206.479,"body":"on the internet, finding snarky"},{"speaker":"Morgan Franklin","startTime":206.544,"endTime":210.518,"body":"things to say or people to give"},{"speaker":"Morgan Franklin","startTime":206.544,"endTime":210.518,"body":"one star reviews too. Most of"},{"speaker":"Morgan Franklin","startTime":210.583,"endTime":214.557,"body":"what we do is a reflection of"},{"speaker":"Morgan Franklin","startTime":210.583,"endTime":214.557,"body":"how we feel about ourselves. So"},{"speaker":"Morgan Franklin","startTime":214.622,"endTime":218.465,"body":"when you see that bad review,"},{"speaker":"Morgan Franklin","startTime":214.622,"endTime":218.465,"body":"your chest gets tight and you"},{"speaker":"Morgan Franklin","startTime":218.531,"endTime":222.57,"body":"start to feel those feelings of"},{"speaker":"Morgan Franklin","startTime":218.531,"endTime":222.57,"body":"inadequacy coming back. I want"},{"speaker":"Morgan Franklin","startTime":222.635,"endTime":226.739,"body":"you to remember that person was"},{"speaker":"Morgan Franklin","startTime":222.635,"endTime":226.739,"body":"only trying to make you feel as"},{"speaker":"Morgan Franklin","startTime":226.804,"endTime":230.843,"body":"bad as they feel. But what if"},{"speaker":"Morgan Franklin","startTime":226.804,"endTime":230.843,"body":"it's not anonymous? What if it's"},{"speaker":"Morgan Franklin","startTime":230.908,"endTime":234.947,"body":"someone that's coming out with"},{"speaker":"Morgan Franklin","startTime":230.908,"endTime":234.947,"body":"their full username to tell you"},{"speaker":"Morgan Franklin","startTime":235.013,"endTime":238.726,"body":"what a piece of crap your"},{"speaker":"Morgan Franklin","startTime":235.013,"endTime":238.726,"body":"podcast is? Again, rude, stupid"},{"speaker":"Morgan Franklin","startTime":238.791,"endTime":242.83,"body":"people are bold on the internet."},{"speaker":"Morgan Franklin","startTime":238.791,"endTime":242.83,"body":"But again, the only promise I"},{"speaker":"Morgan Franklin","startTime":242.895,"endTime":246.869,"body":"can make you as a podcaster as"},{"speaker":"Morgan Franklin","startTime":242.895,"endTime":246.869,"body":"you will find people who don't"},{"speaker":"Morgan Franklin","startTime":246.934,"endTime":250.778,"body":"agree with you, you will also"},{"speaker":"Morgan Franklin","startTime":246.934,"endTime":250.778,"body":"find people who do agree with"},{"speaker":"Morgan Franklin","startTime":250.843,"endTime":254.556,"body":"you. But the people who don't"},{"speaker":"Morgan Franklin","startTime":250.843,"endTime":254.556,"body":"agree with you are not your"},{"speaker":"Morgan Franklin","startTime":254.621,"endTime":258.661,"body":"people, plain and simple. Before"},{"speaker":"Morgan Franklin","startTime":254.621,"endTime":258.661,"body":"we completely start to spiral"},{"speaker":"Morgan Franklin","startTime":258.726,"endTime":262.569,"body":"over this review, let's take it"},{"speaker":"Morgan Franklin","startTime":258.726,"endTime":262.569,"body":"apart. Let's see if there's"},{"speaker":"Morgan Franklin","startTime":262.634,"endTime":266.804,"body":"anything we can gain out of this"},{"speaker":"Morgan Franklin","startTime":262.634,"endTime":266.804,"body":"listener sharing their thoughts"},{"speaker":"Morgan Franklin","startTime":266.869,"endTime":270.713,"body":"with you. The first thing to"},{"speaker":"Morgan Franklin","startTime":266.869,"endTime":270.713,"body":"look for is does it start with"},{"speaker":"Morgan Franklin","startTime":270.778,"endTime":274.296,"body":"something like I've been a"},{"speaker":"Morgan Franklin","startTime":270.778,"endTime":274.296,"body":"listener of the podcast for"},{"speaker":"Morgan Franklin","startTime":274.361,"endTime":278.4,"body":"years or I've been a fan for a"},{"speaker":"Morgan Franklin","startTime":274.361,"endTime":278.4,"body":"long time. This should have you"},{"speaker":"Morgan Franklin","startTime":278.465,"endTime":282.439,"body":"stopping in your tracks. This"},{"speaker":"Morgan Franklin","startTime":278.465,"endTime":282.439,"body":"should have your attention 100%"},{"speaker":"Morgan Franklin","startTime":282.504,"endTime":286.217,"body":"Because this person is who"},{"speaker":"Morgan Franklin","startTime":282.504,"endTime":286.217,"body":"you're making your podcast for"},{"speaker":"Morgan Franklin","startTime":286.282,"endTime":289.996,"body":"their opinion is valid. This"},{"speaker":"Morgan Franklin","startTime":286.282,"endTime":289.996,"body":"opinion is warranted and you"},{"speaker":"Morgan Franklin","startTime":290.061,"endTime":293.709,"body":"should be sitting down and"},{"speaker":"Morgan Franklin","startTime":290.061,"endTime":293.709,"body":"shutting up to hear what they"},{"speaker":"Morgan Franklin","startTime":293.774,"endTime":297.878,"body":"have to say. This is A fan that"},{"speaker":"Morgan Franklin","startTime":293.774,"endTime":297.878,"body":"wants to reach you. And they're"},{"speaker":"Morgan Franklin","startTime":297.944,"endTime":301.852,"body":"taking the time out of their day"},{"speaker":"Morgan Franklin","startTime":297.944,"endTime":301.852,"body":"to let you know how you can"},{"speaker":"Morgan Franklin","startTime":301.917,"endTime":305.826,"body":"improve, or at least how they"},{"speaker":"Morgan Franklin","startTime":301.917,"endTime":305.826,"body":"think that you can improve. So"},{"speaker":"Morgan Franklin","startTime":305.891,"endTime":309.67,"body":"many times I'll see an influx of"},{"speaker":"Morgan Franklin","startTime":305.891,"endTime":309.67,"body":"these when someone starts"},{"speaker":"Morgan Franklin","startTime":309.735,"endTime":313.448,"body":"monetizing their podcast or"},{"speaker":"Morgan Franklin","startTime":309.735,"endTime":313.448,"body":"using their podcast to sell a"},{"speaker":"Morgan Franklin","startTime":313.513,"endTime":317.487,"body":"product or service, the person"},{"speaker":"Morgan Franklin","startTime":313.513,"endTime":317.487,"body":"will leave a one serve you and"},{"speaker":"Morgan Franklin","startTime":317.552,"endTime":320.94,"body":"say it feels like an ad or"},{"speaker":"Morgan Franklin","startTime":317.552,"endTime":320.94,"body":"there's too many ads or I"},{"speaker":"Morgan Franklin","startTime":321.005,"endTime":324.523,"body":"skipped through 10 minutes of"},{"speaker":"Morgan Franklin","startTime":321.005,"endTime":324.523,"body":"ads. And again, from the"},{"speaker":"Morgan Franklin","startTime":324.588,"endTime":328.106,"body":"listener perspective, this is"},{"speaker":"Morgan Franklin","startTime":324.588,"endTime":328.106,"body":"valid from the podcaster"},{"speaker":"Morgan Franklin","startTime":328.171,"endTime":332.275,"body":"perspective, I know you need to"},{"speaker":"Morgan Franklin","startTime":328.171,"endTime":332.275,"body":"make money to keep this podcast"},{"speaker":"Morgan Franklin","startTime":332.341,"endTime":335.989,"body":"going. And those ads probably"},{"speaker":"Morgan Franklin","startTime":332.341,"endTime":335.989,"body":"aren't even covering those"},{"speaker":"Morgan Franklin","startTime":336.054,"endTime":339.963,"body":"costs. But if your listeners"},{"speaker":"Morgan Franklin","startTime":336.054,"endTime":339.963,"body":"feel that way, you have to make"},{"speaker":"Morgan Franklin","startTime":340.028,"endTime":344.262,"body":"adjustments you at least have to"},{"speaker":"Morgan Franklin","startTime":340.028,"endTime":344.262,"body":"try to make adjustments. Without"},{"speaker":"Morgan Franklin","startTime":344.327,"endTime":348.366,"body":"listeners, there isn't a show."},{"speaker":"Morgan Franklin","startTime":344.327,"endTime":348.366,"body":"So try to take the feedback you"},{"speaker":"Morgan Franklin","startTime":348.432,"endTime":352.471,"body":"get, especially from fans with"},{"speaker":"Morgan Franklin","startTime":348.432,"endTime":352.471,"body":"discernment. And if there's any"},{"speaker":"Morgan Franklin","startTime":352.536,"endTime":356.379,"body":"changes you can make make them."},{"speaker":"Morgan Franklin","startTime":352.536,"endTime":356.379,"body":"But what if it's not a fan,"},{"speaker":"Morgan Franklin","startTime":356.445,"endTime":360.549,"body":"because usually a fan will try"},{"speaker":"Morgan Franklin","startTime":356.445,"endTime":360.549,"body":"to let you down moderately easy,"},{"speaker":"Morgan Franklin","startTime":360.614,"endTime":364.653,"body":"but the person has just listened"},{"speaker":"Morgan Franklin","startTime":360.614,"endTime":364.653,"body":"to one episode and got really"},{"speaker":"Morgan Franklin","startTime":364.718,"endTime":368.757,"body":"cheesed off is going to give you"},{"speaker":"Morgan Franklin","startTime":364.718,"endTime":368.757,"body":"the what for I can review the"},{"speaker":"Morgan Franklin","startTime":368.822,"endTime":373.057,"body":"context. Is this about the audio"},{"speaker":"Morgan Franklin","startTime":368.822,"endTime":373.057,"body":"or production or any part of the"},{"speaker":"Morgan Franklin","startTime":373.122,"endTime":376.966,"body":"podcast that actually needs to"},{"speaker":"Morgan Franklin","startTime":373.122,"endTime":376.966,"body":"be adjusted? Are you getting"},{"speaker":"Morgan Franklin","startTime":377.031,"endTime":380.744,"body":"even more offended by this"},{"speaker":"Morgan Franklin","startTime":377.031,"endTime":380.744,"body":"review? Because you know, it's"},{"speaker":"Morgan Franklin","startTime":380.809,"endTime":384.653,"body":"kind of true? If yes, use this."},{"speaker":"Morgan Franklin","startTime":380.809,"endTime":384.653,"body":"I know it hurts to hear our"},{"speaker":"Morgan Franklin","startTime":384.718,"endTime":388.627,"body":"podcast isn't perfect, but use"},{"speaker":"Morgan Franklin","startTime":384.718,"endTime":388.627,"body":"it as an opportunity to learn"},{"speaker":"Morgan Franklin","startTime":388.692,"endTime":392.535,"body":"and grow and improve. So in six"},{"speaker":"Morgan Franklin","startTime":388.692,"endTime":392.535,"body":"months, when someone new is"},{"speaker":"Morgan Franklin","startTime":392.601,"endTime":396.705,"body":"coming to listen to your podcast"},{"speaker":"Morgan Franklin","startTime":392.601,"endTime":396.705,"body":"for the first time, they don't"},{"speaker":"Morgan Franklin","startTime":396.77,"endTime":400.548,"body":"leave you another one star"},{"speaker":"Morgan Franklin","startTime":396.77,"endTime":400.548,"body":"review is saying the exact same"},{"speaker":"Morgan Franklin","startTime":400.614,"endTime":404.718,"body":"thing. But what if there is no"},{"speaker":"Morgan Franklin","startTime":400.614,"endTime":404.718,"body":"useful information to glean from"},{"speaker":"Morgan Franklin","startTime":404.783,"endTime":408.822,"body":"the review? What if it is purely"},{"speaker":"Morgan Franklin","startTime":404.783,"endTime":408.822,"body":"based on opinion, and they're"},{"speaker":"Morgan Franklin","startTime":408.887,"endTime":412.861,"body":"just mad about something you"},{"speaker":"Morgan Franklin","startTime":408.887,"endTime":412.861,"body":"said or something you think, and"},{"speaker":"Morgan Franklin","startTime":412.926,"endTime":417.095,"body":"they feel so passionately about"},{"speaker":"Morgan Franklin","startTime":412.926,"endTime":417.095,"body":"it that they gave you a one star"},{"speaker":"Morgan Franklin","startTime":417.161,"endTime":421.265,"body":"review? In my opinion, this is"},{"speaker":"Morgan Franklin","startTime":417.161,"endTime":421.265,"body":"the best case scenario for a one"},{"speaker":"Morgan Franklin","startTime":421.33,"endTime":425.564,"body":"star review. And just to hear me"},{"speaker":"Morgan Franklin","startTime":421.33,"endTime":425.564,"body":"out on this, because if you ever"},{"speaker":"Morgan Franklin","startTime":425.63,"endTime":429.408,"body":"have a future listener that's"},{"speaker":"Morgan Franklin","startTime":425.63,"endTime":429.408,"body":"trying to figure out if your"},{"speaker":"Morgan Franklin","startTime":429.473,"endTime":433.252,"body":"podcast is right for them or"},{"speaker":"Morgan Franklin","startTime":429.473,"endTime":433.252,"body":"not. And they see this person"},{"speaker":"Morgan Franklin","startTime":433.317,"endTime":437.291,"body":"complaining about your point of"},{"speaker":"Morgan Franklin","startTime":433.317,"endTime":437.291,"body":"view. And they will instantly"},{"speaker":"Morgan Franklin","startTime":437.356,"endTime":441.265,"body":"know like, oh, yeah, I totally"},{"speaker":"Morgan Franklin","startTime":437.356,"endTime":441.265,"body":"agree with this, or I need to"},{"speaker":"Morgan Franklin","startTime":441.33,"endTime":445.108,"body":"get out of here. If you get a"},{"speaker":"Morgan Franklin","startTime":441.33,"endTime":445.108,"body":"one star review with someone"},{"speaker":"Morgan Franklin","startTime":445.173,"endTime":448.887,"body":"that's complaining about"},{"speaker":"Morgan Franklin","startTime":445.173,"endTime":448.887,"body":"something you said or a commonly"},{"speaker":"Morgan Franklin","startTime":448.952,"endTime":452.665,"body":"held belief of your show, take"},{"speaker":"Morgan Franklin","startTime":448.952,"endTime":452.665,"body":"this as a sign that you're"},{"speaker":"Morgan Franklin","startTime":452.73,"endTime":456.053,"body":"reaching people. Are you"},{"speaker":"Morgan Franklin","startTime":452.73,"endTime":456.053,"body":"reaching the exactly right"},{"speaker":"Morgan Franklin","startTime":456.118,"endTime":460.222,"body":"people? No, clearly not. But you"},{"speaker":"Morgan Franklin","startTime":456.118,"endTime":460.222,"body":"are out there. You have people"},{"speaker":"Morgan Franklin","startTime":460.287,"endTime":464.196,"body":"that are finding your show and"},{"speaker":"Morgan Franklin","startTime":460.287,"endTime":464.196,"body":"enough people that have found"},{"speaker":"Morgan Franklin","startTime":464.261,"endTime":467.974,"body":"your show that you've found"},{"speaker":"Morgan Franklin","startTime":464.261,"endTime":467.974,"body":"people who don't like it. And"},{"speaker":"Morgan Franklin","startTime":468.04,"endTime":471.818,"body":"that's an accomplishment in"},{"speaker":"Morgan Franklin","startTime":468.04,"endTime":471.818,"body":"itself. Should it be something"},{"speaker":"Morgan Franklin","startTime":471.883,"endTime":475.857,"body":"that you're exactly striving"},{"speaker":"Morgan Franklin","startTime":471.883,"endTime":475.857,"body":"for? No. But take this as a win."},{"speaker":"Morgan Franklin","startTime":475.922,"endTime":480.026,"body":"There's very little you can do"},{"speaker":"Morgan Franklin","startTime":475.922,"endTime":480.026,"body":"about a bad review on a podcast."},{"speaker":"Morgan Franklin","startTime":480.092,"endTime":483.675,"body":"I've had clients in the past"},{"speaker":"Morgan Franklin","startTime":480.092,"endTime":483.675,"body":"that have tried to get bad"},{"speaker":"Morgan Franklin","startTime":483.74,"endTime":487.714,"body":"reviews off of Apple podcast, it"},{"speaker":"Morgan Franklin","startTime":483.74,"endTime":487.714,"body":"did not work. They contacted"},{"speaker":"Morgan Franklin","startTime":487.779,"endTime":491.427,"body":"Apple directly Apple does not"},{"speaker":"Morgan Franklin","startTime":487.779,"endTime":491.427,"body":"care. This person hired an"},{"speaker":"Morgan Franklin","startTime":491.492,"endTime":495.075,"body":"agency out to try to get the"},{"speaker":"Morgan Franklin","startTime":491.492,"endTime":495.075,"body":"review taken care of Apple"},{"speaker":"Morgan Franklin","startTime":495.14,"endTime":499.049,"body":"again, does not care. They're"},{"speaker":"Morgan Franklin","startTime":495.14,"endTime":499.049,"body":"not going to do anything about"},{"speaker":"Morgan Franklin","startTime":499.114,"endTime":503.153,"body":"their review. Don't waste your"},{"speaker":"Morgan Franklin","startTime":499.114,"endTime":503.153,"body":"time and don't waste your money"},{"speaker":"Morgan Franklin","startTime":503.218,"endTime":506.867,"body":"trying to get reviews taken off"},{"speaker":"Morgan Franklin","startTime":503.218,"endTime":506.867,"body":"because it is very, very"},{"speaker":"Morgan Franklin","startTime":506.932,"endTime":510.84,"body":"unlikely it will happen. So if"},{"speaker":"Morgan Franklin","startTime":506.932,"endTime":510.84,"body":"you can't remove it, what can"},{"speaker":"Morgan Franklin","startTime":510.906,"endTime":514.88,"body":"you do? How can you be proactive"},{"speaker":"Morgan Franklin","startTime":510.906,"endTime":514.88,"body":"in this situation? If you're"},{"speaker":"Morgan Franklin","startTime":514.945,"endTime":518.788,"body":"anything like me, I can't just"},{"speaker":"Morgan Franklin","startTime":514.945,"endTime":518.788,"body":"sit still when something bad"},{"speaker":"Morgan Franklin","startTime":518.853,"endTime":522.697,"body":"happens. That's the absolute"},{"speaker":"Morgan Franklin","startTime":518.853,"endTime":522.697,"body":"worst feeling. So what can you"},{"speaker":"Morgan Franklin","startTime":522.762,"endTime":526.475,"body":"do? First, ask people for"},{"speaker":"Morgan Franklin","startTime":522.762,"endTime":526.475,"body":"reviews. Ask people for reviews"},{"speaker":"Morgan Franklin","startTime":526.541,"endTime":530.645,"body":"that have specific information,"},{"speaker":"Morgan Franklin","startTime":526.541,"endTime":530.645,"body":"especially on Apple podcasts or"},{"speaker":"Morgan Franklin","startTime":530.71,"endTime":534.619,"body":"anywhere where you can write in"},{"speaker":"Morgan Franklin","startTime":530.71,"endTime":534.619,"body":"a review. If your podcast is"},{"speaker":"Morgan Franklin","startTime":534.684,"endTime":537.941,"body":"about, let's say time"},{"speaker":"Morgan Franklin","startTime":534.684,"endTime":537.941,"body":"management, for example, ask"},{"speaker":"Morgan Franklin","startTime":538.006,"endTime":542.176,"body":"people to give you a review with"},{"speaker":"Morgan Franklin","startTime":538.006,"endTime":542.176,"body":"one way your podcast has helped"},{"speaker":"Morgan Franklin","startTime":542.241,"endTime":545.759,"body":"them regain their time"},{"speaker":"Morgan Franklin","startTime":542.241,"endTime":545.759,"body":"throughout the day. If you just"},{"speaker":"Morgan Franklin","startTime":545.824,"endTime":549.863,"body":"got a bad review, you want to"},{"speaker":"Morgan Franklin","startTime":545.824,"endTime":549.863,"body":"make sure that you have at least"},{"speaker":"Morgan Franklin","startTime":549.928,"endTime":553.25,"body":"a few good reviews in front of"},{"speaker":"Morgan Franklin","startTime":549.928,"endTime":553.25,"body":"it with constructive"},{"speaker":"Morgan Franklin","startTime":553.316,"endTime":557.355,"body":"testimonials that backup all the"},{"speaker":"Morgan Franklin","startTime":553.316,"endTime":557.355,"body":"claims you've made about what"},{"speaker":"Morgan Franklin","startTime":557.42,"endTime":561.133,"body":"your podcast actually provides"},{"speaker":"Morgan Franklin","startTime":557.42,"endTime":561.133,"body":"to its listeners. Ask your"},{"speaker":"Morgan Franklin","startTime":561.198,"endTime":565.302,"body":"friends, ask your family, send"},{"speaker":"Morgan Franklin","startTime":561.198,"endTime":565.302,"body":"out a message to people who care"},{"speaker":"Morgan Franklin","startTime":565.368,"endTime":569.146,"body":"about you and say, Hey, can I"},{"speaker":"Morgan Franklin","startTime":565.368,"endTime":569.146,"body":"ask you for a quick favor? I"},{"speaker":"Morgan Franklin","startTime":569.211,"endTime":573.446,"body":"know this can be embarrassing. I"},{"speaker":"Morgan Franklin","startTime":569.211,"endTime":573.446,"body":"know. It's embarrassing, because"},{"speaker":"Morgan Franklin","startTime":573.511,"endTime":577.094,"body":"I do it. I'm right there with"},{"speaker":"Morgan Franklin","startTime":573.511,"endTime":577.094,"body":"you. But what's even more"},{"speaker":"Morgan Franklin","startTime":577.159,"endTime":581.133,"body":"embarrassing is when you have a"},{"speaker":"Morgan Franklin","startTime":577.159,"endTime":581.133,"body":"bad review and you don't have"},{"speaker":"Morgan Franklin","startTime":581.198,"endTime":585.107,"body":"good reviews to counteract it."},{"speaker":"Morgan Franklin","startTime":581.198,"endTime":585.107,"body":"Do a podcast review swap with"},{"speaker":"Morgan Franklin","startTime":585.172,"endTime":589.146,"body":"another podcaster if you have"},{"speaker":"Morgan Franklin","startTime":585.172,"endTime":589.146,"body":"any podcasting friends that you"},{"speaker":"Morgan Franklin","startTime":589.211,"endTime":593.315,"body":"haven't already reviewed their"},{"speaker":"Morgan Franklin","startTime":589.211,"endTime":593.315,"body":"podcast, send them a message say"},{"speaker":"Morgan Franklin","startTime":593.38,"endTime":597.224,"body":"hey, I'd love to review your"},{"speaker":"Morgan Franklin","startTime":593.38,"endTime":597.224,"body":"podcast if you'll review mine."},{"speaker":"Morgan Franklin","startTime":597.289,"endTime":601.328,"body":"Take the time to tell them why"},{"speaker":"Morgan Franklin","startTime":597.289,"endTime":601.328,"body":"you love their podcast and then"},{"speaker":"Morgan Franklin","startTime":601.393,"endTime":605.628,"body":"reiterate it in your review. Try"},{"speaker":"Morgan Franklin","startTime":601.393,"endTime":605.628,"body":"to stay calm. I know bad reviews"},{"speaker":"Morgan Franklin","startTime":605.693,"endTime":609.667,"body":"can be heartbreaking, but the"},{"speaker":"Morgan Franklin","startTime":605.693,"endTime":609.667,"body":"only thing you can do is try to"},{"speaker":"Morgan Franklin","startTime":609.732,"endTime":613.445,"body":"learn from this experience. If"},{"speaker":"Morgan Franklin","startTime":609.732,"endTime":613.445,"body":"there's anything to learn,"},{"speaker":"Morgan Franklin","startTime":613.51,"endTime":617.484,"body":"sometimes unfold Generally there"},{"speaker":"Morgan Franklin","startTime":613.51,"endTime":617.484,"body":"isn't. But no, this is not a"},{"speaker":"Morgan Franklin","startTime":617.55,"endTime":621.654,"body":"reflection of you. This is not a"},{"speaker":"Morgan Franklin","startTime":617.55,"endTime":621.654,"body":"reflection of the hard work or"},{"speaker":"Morgan Franklin","startTime":621.719,"endTime":625.432,"body":"dedication that you have put"},{"speaker":"Morgan Franklin","startTime":621.719,"endTime":625.432,"body":"into this podcast. If you're"},{"speaker":"Morgan Franklin","startTime":625.497,"endTime":629.471,"body":"having a really hard time, or"},{"speaker":"Morgan Franklin","startTime":625.497,"endTime":629.471,"body":"you just can't get past it, try"},{"speaker":"Morgan Franklin","startTime":629.536,"endTime":633.575,"body":"this exercise. Write down on a"},{"speaker":"Morgan Franklin","startTime":629.536,"endTime":633.575,"body":"piece of paper or in your notes"},{"speaker":"Morgan Franklin","startTime":633.641,"endTime":637.354,"body":"app, or whatever you have. I'm"},{"speaker":"Morgan Franklin","startTime":633.641,"endTime":637.354,"body":"thankful my podcast brings"},{"speaker":"Morgan Franklin","startTime":637.419,"endTime":641.523,"body":"people blank. And fill in that"},{"speaker":"Morgan Franklin","startTime":637.419,"endTime":641.523,"body":"blank with something that you're"},{"speaker":"Morgan Franklin","startTime":641.588,"endTime":645.041,"body":"thankful your podcast is"},{"speaker":"Morgan Franklin","startTime":641.588,"endTime":645.041,"body":"providing to your listeners."},{"speaker":"Morgan Franklin","startTime":645.106,"endTime":649.145,"body":"Then on the next line, right?"},{"speaker":"Morgan Franklin","startTime":645.106,"endTime":649.145,"body":"I'm proud my podcast blank. What"},{"speaker":"Morgan Franklin","startTime":649.21,"endTime":652.989,"body":"is something that you are proud"},{"speaker":"Morgan Franklin","startTime":649.21,"endTime":652.989,"body":"of your podcast, it can be"},{"speaker":"Morgan Franklin","startTime":653.054,"endTime":657.223,"body":"anything big or small. Then the"},{"speaker":"Morgan Franklin","startTime":653.054,"endTime":657.223,"body":"last thing is right. If I didn't"},{"speaker":"Morgan Franklin","startTime":657.289,"endTime":661.458,"body":"have my podcast, I wouldn't have"},{"speaker":"Morgan Franklin","startTime":657.289,"endTime":661.458,"body":"blank. And write one thing that"},{"speaker":"Morgan Franklin","startTime":661.523,"endTime":665.562,"body":"your podcast has brought to you"},{"speaker":"Morgan Franklin","startTime":661.523,"endTime":665.562,"body":"that you would not have if you"},{"speaker":"Morgan Franklin","startTime":665.627,"endTime":669.471,"body":"did not have this podcast. We"},{"speaker":"Morgan Franklin","startTime":665.627,"endTime":669.471,"body":"can't control what happens to"},{"speaker":"Morgan Franklin","startTime":669.536,"endTime":673.51,"body":"us. But we can control how we"},{"speaker":"Morgan Franklin","startTime":669.536,"endTime":673.51,"body":"react. We can control if we try"},{"speaker":"Morgan Franklin","startTime":673.575,"endTime":677.158,"body":"to find the positive and be"},{"speaker":"Morgan Franklin","startTime":673.575,"endTime":677.158,"body":"grateful for the incredible"},{"speaker":"Morgan Franklin","startTime":677.223,"endTime":681.197,"body":"things our podcast has brought"},{"speaker":"Morgan Franklin","startTime":677.223,"endTime":681.197,"body":"us and other people. So we can"},{"speaker":"Morgan Franklin","startTime":681.262,"endTime":685.432,"body":"completely spiral out of control"},{"speaker":"Morgan Franklin","startTime":681.262,"endTime":685.432,"body":"and think the world is on fire."},{"speaker":"Morgan Franklin","startTime":685.497,"endTime":689.34,"body":"And no one is ever going to"},{"speaker":"Morgan Franklin","startTime":685.497,"endTime":689.34,"body":"listen to our podcast again. Or"},{"speaker":"Morgan Franklin","startTime":689.405,"endTime":693.119,"body":"take us seriously or subscribe"},{"speaker":"Morgan Franklin","startTime":689.405,"endTime":693.119,"body":"to our show. And if you're"},{"speaker":"Morgan Franklin","startTime":693.184,"endTime":697.093,"body":"thinking any of those things, it"},{"speaker":"Morgan Franklin","startTime":693.184,"endTime":697.093,"body":"is not true. absolutely not"},{"speaker":"Morgan Franklin","startTime":697.158,"endTime":700.936,"body":"true. Every day will get easier."},{"speaker":"Morgan Franklin","startTime":697.158,"endTime":700.936,"body":"Look at all your favorite"},{"speaker":"Morgan Franklin","startTime":701.001,"endTime":704.65,"body":"podcasts and read some of the"},{"speaker":"Morgan Franklin","startTime":701.001,"endTime":704.65,"body":"totally unhinged goober II"},{"speaker":"Morgan Franklin","startTime":704.715,"endTime":708.624,"body":"reviews and know that you are"},{"speaker":"Morgan Franklin","startTime":704.715,"endTime":708.624,"body":"not alone in this crazy world."},{"speaker":"Morgan Franklin","startTime":708.689,"endTime":712.337,"body":"Almost no one has a perfect"},{"speaker":"Morgan Franklin","startTime":708.689,"endTime":712.337,"body":"review on anything ever. And"},{"speaker":"Morgan Franklin","startTime":712.402,"endTime":716.115,"body":"does that stop them from making"},{"speaker":"Morgan Franklin","startTime":712.402,"endTime":716.115,"body":"content or whatever it is"},{"speaker":"Morgan Franklin","startTime":716.18,"endTime":720.024,"body":"they're doing? No, no way."},{"speaker":"Morgan Franklin","startTime":716.18,"endTime":720.024,"body":"That's part of it. My last piece"},{"speaker":"Morgan Franklin","startTime":720.089,"endTime":723.803,"body":"of advice to you or rather"},{"speaker":"Morgan Franklin","startTime":720.089,"endTime":723.803,"body":"sentiment to leave you with is"},{"speaker":"Morgan Franklin","startTime":723.868,"endTime":727.581,"body":"some people will never be"},{"speaker":"Morgan Franklin","startTime":723.868,"endTime":727.581,"body":"satisfied. And that is not your"},{"speaker":"Morgan Franklin","startTime":727.646,"endTime":731.685,"body":"problem. If you've recently had"},{"speaker":"Morgan Franklin","startTime":727.646,"endTime":731.685,"body":"a bad review, or you just want"},{"speaker":"Morgan Franklin","startTime":731.75,"endTime":735.594,"body":"to test out your asking for"},{"speaker":"Morgan Franklin","startTime":731.75,"endTime":735.594,"body":"review skills, send me an email"},{"speaker":"Morgan Franklin","startTime":735.659,"endTime":739.438,"body":"with a few sentences about your"},{"speaker":"Morgan Franklin","startTime":735.659,"endTime":739.438,"body":"podcast and a link to your"},{"speaker":"Morgan Franklin","startTime":739.503,"endTime":743.151,"body":"podcast where you'd like me to"},{"speaker":"Morgan Franklin","startTime":739.503,"endTime":743.151,"body":"review. I'll include this"},{"speaker":"Morgan Franklin","startTime":743.216,"endTime":746.994,"body":"address in the shownotes but my"},{"speaker":"Morgan Franklin","startTime":743.216,"endTime":746.994,"body":"email address is review at"},{"speaker":"Morgan Franklin","startTime":747.06,"endTime":750.903,"body":"Morgan Franklin dot media. So"},{"speaker":"Morgan Franklin","startTime":747.06,"endTime":750.903,"body":"instead of.com It's dot media"},{"speaker":"Morgan Franklin","startTime":750.968,"endTime":754.486,"body":"review at Morgan Franklin dot"},{"speaker":"Morgan Franklin","startTime":750.968,"endTime":754.486,"body":"media. I'll answer these"},{"speaker":"Morgan Franklin","startTime":754.551,"endTime":758.525,"body":"messages in the order they are"},{"speaker":"Morgan Franklin","startTime":754.551,"endTime":758.525,"body":"received. I can only listen to"},{"speaker":"Morgan Franklin","startTime":758.59,"endTime":762.434,"body":"so many podcasts a day, but I"},{"speaker":"Morgan Franklin","startTime":758.59,"endTime":762.434,"body":"will personally listen to one"},{"speaker":"Morgan Franklin","startTime":762.499,"endTime":766.213,"body":"episode for everyone that"},{"speaker":"Morgan Franklin","startTime":762.499,"endTime":766.213,"body":"messages me and takes the time."},{"speaker":"Morgan Franklin","startTime":766.278,"endTime":769.991,"body":"And thank you for listening. If"},{"speaker":"Morgan Franklin","startTime":766.278,"endTime":769.991,"body":"you're still here and you"},{"speaker":"Morgan Franklin","startTime":770.056,"endTime":773.9,"body":"haven't rated this podcast, I"},{"speaker":"Morgan Franklin","startTime":770.056,"endTime":773.9,"body":"would really appreciate it if"},{"speaker":"Morgan Franklin","startTime":773.965,"endTime":777.483,"body":"you did. It helps more"},{"speaker":"Morgan Franklin","startTime":773.965,"endTime":777.483,"body":"podcasters find the podcast and"},{"speaker":"Morgan Franklin","startTime":777.548,"endTime":780.48,"body":"it helps me know that I'm on the"},{"speaker":"Morgan Franklin","startTime":777.548,"endTime":780.48,"body":"right track."}]}