Changing The Industry Podcast

Don't get to the end of this year wishing you had taken action to change your business and your life.
Click here to schedule a free discovery call for your business: https://geni.us/IFORABE

Shop-Ware gives you the tools to provide your shop with everything needed to become optimally profitable.
Click here to schedule a free demo: https://info.shop-ware.com/profitability

Utilize the fastest and easiest way to look up and order parts and tires with PartsTech absolutely free.
Click here to get started: https://geni.us/PartsTech

Transform your shop's marketing with the best in the automotive industry, Shop Marketing Pros!
Get a free audit of your shop's current marketing by clicking here: https://geni.us/ShopMarketingPros 

In this episode, Lucas and David are joined by Dipesh Modi, owner of Kinderman's Auto Repair in Harrisburg, Pennsylvania. Dipesh shares his journey into shop ownership, emphasizing the difficulties faced by those unprepared to run a business. The hosts and Dipesh discuss the importance of customer service in the automotive repair industry, highlighting that success depends more on the customer experience than just fixing cars. They also discuss ethical dilemmas in the industry, such as addressing unsafe driving situations and dealing with businesses operating without insurance.

00:00 Requesting video for professional and charismatic speaker.
06:39 Flexible hours allowing time for food truck.
08:10 Hot dog vendor lost job to cafeteria.
10:56 Gave him five stars, it was cool.
14:36 Business struggling, coaching company helps turn fortunes.
17:23 Technicians overvalue car fixing in shop business.
21:51 Customer's persistence triggers service advisor's suspicion.
23:55 Concerns about driving and cutting a wire.
27:06 Employee refuses to lie about undrivable vehicle.
29:55 Sympathetic to situation, unsure how to help.
34:41 Lack of experience, mom's situation, no excuses.
38:44 Not worried about liability for this situation.
42:08 Avoids grappling in jiu jitsu tournament.
43:46 Realization of legal boundaries and consequences.
46:57 Bourbon distribution in North Carolina faces favoritism.
51:40 Auto mechanics' unexpected Ruth Chris steakhouse experience.
53:47 Choosing a restaurant by random, didn't end well.

What is Changing The Industry Podcast?

This podcast is dedicated to changing the automotive industry for the better, one conversation at a time.

Whether you're a technician, vendor, business owner, or car enthusiast, we hope to inspire you to improve for your customers, your careers, your businesses, and your families.