Joshua March is the Founder of the Digital customer care platform, Conversocial and Author of Message Me. Joshua is a seasoned Messenger expert, and his company's platform uses the Messenger platform as a customer service delivery point that has been used by leading ecommerce brands such as Gymshark, Google, Tesco, Audi and the BBC, We talk about how and why customer services is moving to the Messenger platform and how to leverage this new opportunity of serving your customers better. ----------- SPONSORS: This episode is brought to you by: KLAVIYO Klaviyo is THE game-changing email automation tool specifically built for scaling eCommerce businesses. BEYOND BLACK FRIDAY Check out Klaviyo's new Video Docu-Series, Beyond Black Friday. Where they follow three unique ecommerce brands keeping the momentum going year round. It is a 12-part series that will premiere a new webisode each week. They'll start with Cyber Weekend preparations, cover the holidays and beyond. They promise to share marketing strategies that'll take your business to the next level.
Show Notes
Joshua March is the Founder of the Digital customer care platform, Conversocial and Author of Message Me.
Joshua is a seasoned Messenger expert, and his company's platform uses the Messenger platform as a customer service delivery point that has been used by leading ecommerce brands such as Gymshark, Google, Tesco, Audi and the BBC,
We talk about how and why customer services is moving to the Messenger platform and how to leverage this new opportunity of serving your customers better.
-----------
SPONSORS:
This episode is brought to you by:
KLAVIYO
Klaviyo is THE game-changing email automation tool specifically built for scaling eCommerce businesses.
BEYOND BLACK FRIDAY
Check out Klaviyo's new Video Docu-Series, Beyond Black Friday.
Where they follow three unique ecommerce brands keeping the momentum going year round.
It is a 12-part series that will premiere a new webisode each week. They'll start with Cyber Weekend preparations, cover the holidays and beyond. They promise to share marketing strategies that'll take your business to the next level.
★ Support this podcast ★Creators and Guests
What is 2X eCommerce Podcast?
Hosted by Kunle Campbell, who is an operator of a portfolio of consumer brands, 2X eCommerce is a weekly podcast for ecommerce operators by ecommerce operators. We interview remarkable ecommerce founders and leading enablers of ecommerce growth, with every episode promising to give you at least one growth hypothesis or idea you can test.
Our focus is growing your ecommerce revenues from a cross-functional perspective, be it marketing, your tech stack, operations, finance, or customer experience. We believe that by bringing together insights from a variety of experts, we can help you double the throughput of key ecommerce functions.
2X your eCommerce growth with insights from Kunle and handpicked experts.
Follow us on Twitter, LinkedIn and Instagram: @2XeCommerce