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What if the ability to adapt across cultures, industries and technologies was your biggest leadership advantage?
In this episode, Jomilsa Sousa — founder of The Success Studio — takes us through her inspiring journey into customer success, exploring the cultural nuances of working in diverse regions, especially the Middle East. She opens up about how cultural nuance, curiosity, and courageous pivots shaped her career and how she's helping others build theirs.
With a powerful presence and deep operational insight, Jomilsa reflects on the mindset shifts needed to stay relevant in an AI-powered world and how relationship-building and mentorship continue to define long-term success.
This episode is an invitation to lead with self-awareness, stay open to reinvention, and define growth on your own terms.
In this episode:
● How Jomilsa navigated cultural shifts and career transitions across markets
● Why customer success is a mindset, not a department
● What the Ping Matrix framework teaches us about segmentation and strategy
● How to blend AI with human connection in customer relationships
● Why relationship-building remains a competitive edge in the Middle East
● What mentorship really looks like — and why it matters
● Advice for women in business navigating ambition, confidence, and voice
● How to stay adaptable and valuable in a rapidly evolving tech landscape
● Why customer success is a mindset, not a department
● What the Ping Matrix framework teaches us about segmentation and strategy
● How to blend AI with human connection in customer relationships
● Why relationship-building remains a competitive edge in the Middle East
● What mentorship really looks like — and why it matters
● Advice for women in business navigating ambition, confidence, and voice
● How to stay adaptable and valuable in a rapidly evolving tech landscape
If you’re building a CS career, navigating global teams, or looking to future-proof your skills in a changing industry — this conversation with Jomilsa Sousa is packed with strategy, heart and momentum.
Follow Jomilsa Sousa.
Did you find this episode valuable? Make sure to like, subscribe, and share your thoughts in the comments! We're building the Middle East's customer success & revenue community together, and your voice matters. See you in the next episode!
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Hosts:
Haydar - LinkedIn
Ivy - LinkedIn
Creators and Guests
Host
Haydar Al-Saad
Haydar Al-Saad is the founder and CEO of RevSetter, the Customer Success & Revenue platform that turns CS into the new revenue engine. With almost two decades of experience in building and leading customer-centric teams & organizations, I have a passion for helping companies and teams unlock the potential of every customer in order to improve retention, accelerate expansion, and fuel revenue growth.
What is The Success Revenue Podcast?
The Success Revenue Podcast is the only podcast in the Middle East that brings you leaders in Customer Success, Account Management, Sales and GTM to share ideas, perspectives, and valuable learnings on how to successfully drive revenue, delight customers and take it to the next level.