WEBVTT NOTE This file was generated by Descript 00:00:00.510 --> 00:00:03.840 In this video, I'm gonna teach you the top five sales skills that I've 00:00:03.840 --> 00:00:08.310 personally witnessed firsthand among the top earners in roofing sales. 00:00:08.640 --> 00:00:09.960 Now hey, welcome or welcome back. 00:00:09.960 --> 00:00:13.260 My name's Adam Ben, the roof strategist, and everything I do here on my channel 00:00:13.265 --> 00:00:16.020 is designed to help you and your team smash your income goal and give 00:00:16.020 --> 00:00:17.520 every customer an amazing experience. 00:00:17.640 --> 00:00:20.730 And I've had a unique privilege of supporting many, many. 00:00:21.595 --> 00:00:22.855 Thousands of roofing sales reps. 00:00:22.855 --> 00:00:25.315 In fact, we have many, many thousands of active users in 00:00:25.465 --> 00:00:26.545 every single state in the us. 00:00:26.545 --> 00:00:30.535 We're both storm and retail, and I am now traveling the country with 00:00:30.540 --> 00:00:33.775 Owens Corning training in ev, all of the unique different markets 00:00:33.775 --> 00:00:35.095 in the US from coast to coast. 00:00:35.100 --> 00:00:38.575 Literally last last week, I was in Philadelphia to Pasadena, California. 00:00:38.785 --> 00:00:43.875 I've been in, in la I'm, I'm headed to Florida, Texas, Arkansas, Minnesota. 00:00:44.125 --> 00:00:47.725 Kansas, Iowa, Illinois, Wisconsin, it doesn't matter where you are. 00:00:47.905 --> 00:00:52.525 These five sales skills are the same threads that I see, whether 00:00:52.525 --> 00:00:56.515 it's retail salespeople or storm salespeople, or companies doing both. 00:00:56.995 --> 00:01:00.625 And because I have so many videos out there on the actual training and the 00:01:00.629 --> 00:01:04.705 strategies, and in fact, I provide a full system that, by the way, there's 00:01:04.710 --> 00:01:05.845 a link in the description for that. 00:01:06.055 --> 00:01:06.805 I just wanted to give. 00:01:07.385 --> 00:01:09.155 The stuff that really isn't taught right? 00:01:09.155 --> 00:01:11.554 People naturally quote unquote, naturally develop this. 00:01:11.554 --> 00:01:15.634 And I want to help you bypass that natural learning curve to say, Hey, these are the 00:01:15.640 --> 00:01:17.675 top five things that, that Adam has seen. 00:01:17.765 --> 00:01:20.554 Maybe I should really fine tune my skills in those certain areas. 00:01:20.560 --> 00:01:25.985 So without further ado, let's jump in starting with number one. 00:01:25.985 --> 00:01:29.555 And by the way, in my opinion, this, this sales skill heel will here will 00:01:29.555 --> 00:01:30.905 carry you no matter what you're selling. 00:01:30.965 --> 00:01:33.965 And that is seeing things from your customer's perspective. 00:01:34.565 --> 00:01:35.914 You've heard me mention this in other video. 00:01:36.115 --> 00:01:37.195 Close your eyes. 00:01:37.255 --> 00:01:38.545 Imagine that you're at home. 00:01:38.545 --> 00:01:41.395 It's Tuesday night, you finished work early, you came home, you 00:01:41.395 --> 00:01:42.445 had dinner with the family. 00:01:42.685 --> 00:01:46.554 You guys just sat down on the couch to enjoy some, an evening together, and 00:01:46.554 --> 00:01:51.565 that's when you hear it and you turn, you look and you, you look at your wife, 00:01:51.655 --> 00:01:53.875 your girlfriend, your boyfriend, your husband, the kids, and you're like, Hey. 00:01:54.585 --> 00:01:54.915 Who's that? 00:01:55.005 --> 00:01:55.755 Don't expect anybody. 00:01:55.965 --> 00:01:56.625 So who is it? 00:01:56.895 --> 00:01:59.595 And the next thing is you walk toward the door and you, I wonder what they want. 00:01:59.895 --> 00:02:00.435 Who is it? 00:02:00.435 --> 00:02:00.915 What do they want? 00:02:01.125 --> 00:02:01.575 Okay. 00:02:01.755 --> 00:02:05.715 Now that I know what my customers are experiencing, I can now approach 00:02:05.715 --> 00:02:08.955 the door and I'm like one step ahead cuz I know what they're thinking. 00:02:09.539 --> 00:02:13.380 That my friend, is the best sales skill for you to develop. 00:02:13.770 --> 00:02:16.170 Seeing things from your customer's perspective. 00:02:16.350 --> 00:02:20.040 So get yourself outta your shoes and every time you're gonna communicate or pitch, 00:02:20.220 --> 00:02:21.900 don't think about what you wanna say. 00:02:22.110 --> 00:02:25.140 Think about what you would want to hear from your customer's perspective. 00:02:25.200 --> 00:02:28.440 And I watch sales rep do this, sales reps do this all the time. 00:02:28.590 --> 00:02:29.910 Hey, I'm really sorry to bug you. 00:02:30.000 --> 00:02:31.410 Uh, I hope the kids weren't sleeping. 00:02:31.560 --> 00:02:33.690 You know, just being polite, understanding, Hey, 00:02:33.690 --> 00:02:34.410 I understand it's dinner. 00:02:35.070 --> 00:02:37.920 I understand by the way, we're gonna expand on this here, on how 00:02:37.920 --> 00:02:41.220 we take this into communicating on step number two, cuz I got a little 00:02:41.220 --> 00:02:44.160 excited a little ahead of myself cause I get so excited about this stuff. 00:02:44.610 --> 00:02:47.280 And, and number two here is telling the homeowner exactly what they're thinking. 00:02:47.700 --> 00:02:49.290 So let me give you an example. 00:02:49.380 --> 00:02:52.440 If I know, seeing things from my customer's perspective that 00:02:52.440 --> 00:02:54.930 the homeowner's thinking, Who are you and what do you want? 00:02:55.230 --> 00:02:59.010 I can open the door and play with my, my, my, letting them know 00:02:59.010 --> 00:03:01.790 why I'm there and saying, Hey, I understand that you're probably. 00:03:01.990 --> 00:03:05.050 Who the heck I am and why I'm stopping by and I'll cut right to that. 00:03:05.200 --> 00:03:06.220 Hey, my name's Adam. 00:03:06.220 --> 00:03:08.620 The reason I'm stopping by is I just left Peggy's house. 00:03:08.620 --> 00:03:12.100 She chose us to do her roof cuz her roof is is 25 years old. 00:03:12.250 --> 00:03:13.390 It needed to get replaced. 00:03:13.750 --> 00:03:16.720 This little windstorm that we had come through, ripped off from shingles 00:03:16.720 --> 00:03:20.500 we're actually helping her file a claim in getting the roof approved by the 00:03:20.500 --> 00:03:23.260 insurance so she doesn't have to come out of pocket more than her deductible. 00:03:23.320 --> 00:03:26.200 And while I was on a roof, I noticed you had missing shingles too. 00:03:26.440 --> 00:03:28.870 So there you have it, just telling the homeowner exactly what they're thinking. 00:03:29.140 --> 00:03:29.980 This can also be. 00:03:30.695 --> 00:03:32.135 At times, and I'll give you two examples. 00:03:32.135 --> 00:03:33.575 One for storm, one for retail. 00:03:33.695 --> 00:03:35.195 We'll, we'll start on the storm side. 00:03:35.465 --> 00:03:38.255 If the homeowner you're, you're meeting for the very first time, 00:03:38.855 --> 00:03:40.685 the deductible objection comes up. 00:03:40.865 --> 00:03:41.675 You can say, Hey, Mr. 00:03:41.680 --> 00:03:43.115 Homeowner, I know what you're probably thinking. 00:03:43.625 --> 00:03:45.095 You had an insurance claim. 00:03:45.245 --> 00:03:48.095 You wanna keep the insurance on one side, contractors on the other. 00:03:48.095 --> 00:03:50.705 You wanna see what the insurance company says and what they're willing to give you. 00:03:50.945 --> 00:03:53.645 Then you wanna go out to a bunch of roofers and get estimates and 00:03:53.645 --> 00:03:56.585 you wanna say, Hey, can I get this thing done and not have to pay my 00:03:56.585 --> 00:03:58.445 deductible or better yet, pocket some. 00:03:59.399 --> 00:04:02.130 Because isn't that exactly what they're thinking? 00:04:02.790 --> 00:04:05.020 And now you can use as an opportunity to overcome. 00:04:05.025 --> 00:04:07.800 But first we tell them exactly what they're thinking. 00:04:08.010 --> 00:04:09.870 Now let's talk retail price size. 00:04:09.870 --> 00:04:10.650 Hey, you know what? 00:04:10.770 --> 00:04:13.260 You guys are a bit more than the next person. 00:04:13.260 --> 00:04:14.610 Your, your estimate's too expensive. 00:04:14.790 --> 00:04:17.460 What if I just said to them before that it could even come up, Mr. 00:04:17.460 --> 00:04:18.000 Homeowner? 00:04:18.315 --> 00:04:20.894 By the way, I imagine doing this at the very beginning of your appointment, which 00:04:20.894 --> 00:04:25.005 is why I teach you to overcome the price objection on retail or the deductible, 00:04:25.005 --> 00:04:26.715 which is the price objection on storm. 00:04:26.865 --> 00:04:29.055 And we do this at the very, very beginning of the presentation when 00:04:29.055 --> 00:04:30.465 you're following my car park system. 00:04:30.705 --> 00:04:35.325 If you want details on that, you can click the link in the description or if you can 00:04:35.330 --> 00:04:39.765 text this word demo to and only just write this number on the screen for you, you can 00:04:39.765 --> 00:04:44.655 text the word demo, D E M o 2 3 0 3 2 2. 00:04:45.400 --> 00:04:48.250 71 33 and we'll walk you through it a little bit. 00:04:48.250 --> 00:04:48.460 Okay? 00:04:48.520 --> 00:04:49.780 So just text that if you're interested. 00:04:49.990 --> 00:04:53.530 So on, on that note, when the, when the homeowner is concerned about 00:04:53.530 --> 00:04:56.230 price, the very beginning of your appointment, which we teach in the 00:04:56.235 --> 00:04:57.790 closing strategy, we can say, Mr. 00:04:57.795 --> 00:05:00.880 Homeowner, listen, I understand that you're shopping for estimates. 00:05:00.880 --> 00:05:03.370 You're probably getting 1, 2, 3 estimates is my guess. 00:05:03.375 --> 00:05:07.390 At minimum, you wanna see which contractor you like, which one's reputable, see 00:05:07.390 --> 00:05:10.990 who shows up on time, who gives you a good feeling, But most importantly, you 00:05:10.990 --> 00:05:12.220 wanna make sure you get a good value. 00:05:12.370 --> 00:05:13.270 You definitely don't want. 00:05:13.710 --> 00:05:17.039 Overpaying or feel like you're being taken and chances are you're getting 00:05:17.469 --> 00:05:20.010 estimates and looking at the dollar amount of the estimate and figuring 00:05:20.010 --> 00:05:24.570 out whether or not that one fits your budget or feels right to you. 00:05:24.570 --> 00:05:27.599 And many people want to go with the lower of the estimates cuz you 00:05:27.604 --> 00:05:30.450 think every roof's the same, which is exactly what they're thinking. 00:05:30.450 --> 00:05:30.789 Would you agree? 00:05:31.409 --> 00:05:32.039 Yes or no? 00:05:32.280 --> 00:05:32.760 Yes. 00:05:33.090 --> 00:05:35.520 So there you have it telling the homeowner exactly what they're thinking. 00:05:35.609 --> 00:05:36.900 Then we can overcome. 00:05:37.200 --> 00:05:38.520 Now, unfortunately, Mr. 00:05:38.520 --> 00:05:42.359 Homeowner, many people do that, but here's how they get duped, and then we shake 00:05:42.359 --> 00:05:44.070 that out, which I teach the full system. 00:05:44.075 --> 00:05:46.200 We don't have time for that today in inside. 00:05:46.380 --> 00:05:48.120 So again, telling the homeowner what they're thinking. 00:05:48.450 --> 00:05:49.590 Smart salespeople. 00:05:49.799 --> 00:05:54.510 The top earning salespeople have developed enough experience and practice thinking 00:05:54.510 --> 00:05:58.620 like customers to be able to stay 1, 2, 3 steps ahead in sharing exactly 00:05:58.620 --> 00:05:59.820 what the customer's thinking with them. 00:06:00.000 --> 00:06:04.049 And it makes the customer feel heard, understood, and they trust you. 00:06:04.140 --> 00:06:04.890 It's phenomenal. 00:06:05.340 --> 00:06:09.599 All right, number three, controlling the conversation by asking questions. 00:06:09.960 --> 00:06:13.310 Now in sales, the top sales people have restraint. 00:06:13.530 --> 00:06:15.599 There's two paths to take, especially on an object. 00:06:16.095 --> 00:06:16.755 I'll give you an example. 00:06:16.755 --> 00:06:18.705 Say the price one, Hey, you're too expensive. 00:06:18.885 --> 00:06:20.115 You're more expensive than the next person. 00:06:20.445 --> 00:06:23.775 What most sales people wanna do is they immediately shift 00:06:23.775 --> 00:06:25.245 into explain it away mode. 00:06:25.395 --> 00:06:26.445 Hey, you know what? 00:06:26.445 --> 00:06:28.725 We have the better product, better service, better warranty. 00:06:28.730 --> 00:06:29.865 We're not gonna be the cheapest. 00:06:30.015 --> 00:06:31.275 We're not willing to compromise quality. 00:06:31.275 --> 00:06:33.285 And they explain, explain, explain. 00:06:33.765 --> 00:06:36.705 But the top earners know that instead. 00:06:37.290 --> 00:06:37.920 Explaining. 00:06:37.920 --> 00:06:40.590 Whenever they have that impulse to explain, they actually pause. 00:06:40.680 --> 00:06:42.480 They take a step back. 00:06:42.750 --> 00:06:46.650 They control the conversation by asking a how or a what question. 00:06:47.190 --> 00:06:49.110 How about the other estimate? 00:06:49.140 --> 00:06:49.410 Excuse me. 00:06:49.410 --> 00:06:52.470 What about the other estimate seem more valuable to you than our estimate? 00:06:52.590 --> 00:06:54.510 What about the other contractor do you like more than us? 00:06:54.660 --> 00:06:57.330 How do you know that the other roofer is gonna do all the things that I've 00:06:57.330 --> 00:07:00.150 listed when their estimate just says, Remove and replace roof with a dollar. 00:07:01.155 --> 00:07:05.595 How or what questions keep the conversation going and allow the homeowner 00:07:05.595 --> 00:07:10.515 to close the gap and literally sell him or herself how or what questions. 00:07:10.515 --> 00:07:11.625 Do not ask why questions. 00:07:11.625 --> 00:07:12.255 Let me show you. 00:07:12.285 --> 00:07:14.595 Why pretend that we're having dinner together. 00:07:15.075 --> 00:07:15.895 Hey, why are you wearing that shirt? 00:07:16.860 --> 00:07:19.950 It doesn't feel very good does it feels judgey like you're being judged, so 00:07:19.950 --> 00:07:21.150 you don't want to ask why questions? 00:07:21.270 --> 00:07:23.100 Why did you like the other roof for more than me? 00:07:23.280 --> 00:07:25.230 That implies that they're stupid, right? 00:07:25.235 --> 00:07:28.590 We don't want them to feel that way, so just ask how or what questions. 00:07:29.100 --> 00:07:29.520 All right. 00:07:29.700 --> 00:07:34.330 Number four is top earning salespeople understand psychology and why people buy. 00:07:35.265 --> 00:07:37.035 This takes time, practice, and experience. 00:07:37.245 --> 00:07:41.205 By the way, I recommend that you read this book called, um, 00:07:41.445 --> 00:07:42.945 uh, Influenced by Robert Cini. 00:07:42.945 --> 00:07:43.845 It's a must read. 00:07:43.995 --> 00:07:46.125 Many salespeople who are watching have probably already read it. 00:07:46.275 --> 00:07:48.345 Those of you that didn't, um, do read it. 00:07:48.585 --> 00:07:49.815 You can actually text the word. 00:07:49.815 --> 00:07:53.475 I have our, my new recommended reading list totally updated with 00:07:53.475 --> 00:07:55.335 the top 82 books that I've ever read. 00:07:55.515 --> 00:07:57.705 I read a lot and I've only put the ones that I think are, 00:07:57.705 --> 00:07:58.725 are actually worth reading. 00:07:58.915 --> 00:08:01.705 For someone in roofing sales, and I've broken them down in categories from 00:08:01.705 --> 00:08:05.875 sales, communication, personal development goals, and motivation, money management. 00:08:05.875 --> 00:08:08.545 You name it, it's in there and if you want it, you can just pop in 00:08:08.935 --> 00:08:10.915 to the pitch, like a pro roofing sales training video library. 00:08:11.095 --> 00:08:13.585 We're updating all of our pages, but you're gonna get access to our 00:08:13.585 --> 00:08:14.935 brand new free training center. 00:08:14.935 --> 00:08:17.935 My recommended reading list is in there, and if you're on the. 00:08:18.020 --> 00:08:21.140 On the move, you can just text the word free, f r e e. 00:08:21.320 --> 00:08:22.430 And again, I'll put that number up. 00:08:22.430 --> 00:08:25.190 3 0 3 2 2 2 71 33. 00:08:25.430 --> 00:08:28.280 Um, and then what we'll do is just pop your link right back instantly. 00:08:28.280 --> 00:08:30.979 You can just enter your name and email and you'll get a login link. 00:08:30.979 --> 00:08:32.480 You'll pop in and go check that out. 00:08:32.539 --> 00:08:35.449 Robert Chino Dini's book is listed in there under the sales side. 00:08:35.990 --> 00:08:38.659 All right, so again, understanding the sales psychology, why people 00:08:38.659 --> 00:08:41.390 buy this takes time and experience. 00:08:41.419 --> 00:08:44.329 And the psychology is, is why I. 00:08:45.135 --> 00:08:46.334 Develop my sales system. 00:08:46.334 --> 00:08:49.035 The car park formula in closing is cuz it knocks down all 00:08:49.035 --> 00:08:50.385 those right dominoes in order. 00:08:50.715 --> 00:08:52.275 I teach it lightning fast. 00:08:52.275 --> 00:08:55.155 So you'll get the whole team trained up or yourself by the way of packages for reps 00:08:55.155 --> 00:08:57.165 and owners in just nine and a half hours. 00:08:57.255 --> 00:08:59.025 And, and that's not to close everything. 00:08:59.295 --> 00:09:01.485 So in that sales system, I take the mystery out of you 00:09:01.490 --> 00:09:02.204 having to figure that out. 00:09:02.204 --> 00:09:03.915 It's just like, follow this framework. 00:09:03.944 --> 00:09:05.535 I know how and why people buy. 00:09:05.535 --> 00:09:08.295 I'm gonna tell you exactly what to say in what order to run that 00:09:08.295 --> 00:09:10.395 presentation so you can close deals. 00:09:10.395 --> 00:09:11.814 Which is why, uh, I. 00:09:12.705 --> 00:09:16.965 He was my, my good friend Andrew, and his, his sales rep, uh, Rome, by the way, Rome, 00:09:16.965 --> 00:09:20.550 if you're watching man, I just, I love that I get to talk about your success. 00:09:20.610 --> 00:09:21.840 I'm proud as heck of you, man. 00:09:21.900 --> 00:09:26.160 He's closing at 76%, mostly retail at 21 years old, with no experience 00:09:26.160 --> 00:09:27.390 in the industry following the system. 00:09:27.390 --> 00:09:31.620 So top sales reps truly understand that psychology, and instead of winging it or 00:09:31.620 --> 00:09:35.280 talking their way through it, they really know kind of what levers need to get 00:09:35.280 --> 00:09:37.020 pulled and in what order to make the sale. 00:09:37.380 --> 00:09:37.740 All right. 00:09:37.740 --> 00:09:41.280 By the way, if you wanna learn how that works, again, you can text the word demo. 00:09:41.460 --> 00:09:44.160 Uh, there's a link in the description as well for you just to click and, and 00:09:44.160 --> 00:09:46.080 book a time, um, with a, with member of. 00:09:46.905 --> 00:09:47.115 All right. 00:09:47.115 --> 00:09:50.324 And that leads us to number five, fearlessly keeping the conversation going. 00:09:50.324 --> 00:09:54.314 And I want to talk about this because role play is the best way to practice this. 00:09:54.525 --> 00:09:57.915 We were just doing some role play in, where were we? 00:09:58.245 --> 00:09:59.204 Uh, Pasadena. 00:09:59.355 --> 00:10:00.405 Pasadena, California. 00:10:00.675 --> 00:10:00.944 No. 00:10:00.949 --> 00:10:01.335 Where were we? 00:10:01.335 --> 00:10:01.935 Philadelphia. 00:10:01.935 --> 00:10:02.505 My apologies. 00:10:02.655 --> 00:10:06.194 We're in Philadelphia and there's a, a rep sitting in the front of the room. 00:10:06.495 --> 00:10:10.425 This young guy volunteered for role play and he was newer in the business. 00:10:10.605 --> 00:10:14.805 I have never seen such smooth transitions my entire life doing role. 00:10:15.795 --> 00:10:16.515 training teams. 00:10:16.605 --> 00:10:18.645 He had rehearsed and practiced so much. 00:10:18.735 --> 00:10:22.155 He fearlessly kept that conversation going, like, like butter 00:10:22.395 --> 00:10:24.135 asking, tying this all together. 00:10:24.135 --> 00:10:25.785 And I wanna show you how he tied it together. 00:10:26.085 --> 00:10:30.915 Number one is he, Told me as the homeowner what I was thinking, 00:10:30.915 --> 00:10:32.505 cuz he learned number, excuse me. 00:10:32.865 --> 00:10:34.935 Number one is he understood how I was thinking, seeing 00:10:34.935 --> 00:10:35.865 things from my perspective. 00:10:35.954 --> 00:10:39.525 He communicated to me throughout the process, when I give him objections, 00:10:39.675 --> 00:10:41.594 exactly why I gave that objection. 00:10:41.775 --> 00:10:44.175 You think it's too expensive cuz you're shopping for a fair price. 00:10:44.175 --> 00:10:45.265 Right, right. 00:10:45.555 --> 00:10:46.935 So super phenomenal. 00:10:46.935 --> 00:10:48.615 Then he controlled the conversation. 00:10:48.775 --> 00:10:52.645 By asking how or what questions to keep it going instead of explaining it away. 00:10:52.675 --> 00:10:55.765 And he understood the psychology of why people buy knew exactly 00:10:55.765 --> 00:11:00.115 when to mention social proof and testimonials, using some urgency. 00:11:00.295 --> 00:11:01.535 It was just phenomenal. 00:11:01.615 --> 00:11:06.385 So fearlessly keeping that conversation going specifically applies to the end of 00:11:06.390 --> 00:11:10.255 a sales appointment when you hear those comments like, Thanks for coming out. 00:11:10.255 --> 00:11:11.545 We loved everything you shared. 00:11:12.074 --> 00:11:14.834 We'll give you a few days, give you a call in a few days if we're 00:11:14.834 --> 00:11:16.365 interested, or thanks for coming out. 00:11:16.545 --> 00:11:17.984 My wife and I got a chat about it. 00:11:17.984 --> 00:11:19.125 We'll call you in a few days. 00:11:19.785 --> 00:11:23.745 Being able to fearlessly lean into that, overcome that objection and ask 00:11:24.204 --> 00:11:25.665 questions to keep that conversation going. 00:11:25.665 --> 00:11:29.295 Even if you're poor at closing, keeps the conversation going for you to 00:11:29.295 --> 00:11:31.425 get to the bottom of the truth and understand you know, what that person 00:11:31.425 --> 00:11:36.525 really needs in how you can communicate your message to win the business. 00:11:36.555 --> 00:11:38.505 So there you have it, the top five. 00:11:38.945 --> 00:11:42.005 Sales skills that I see among the top earners. 00:11:42.425 --> 00:11:45.875 If you like this video in this format, please do give it a thumbs up, drop a 00:11:45.875 --> 00:11:49.445 comment, and, and the best compliment seriously is to pay it forward. 00:11:49.445 --> 00:11:51.995 Click that copy link to to your clipboard. 00:11:52.085 --> 00:11:55.475 Share this in your Slack channel, your WhatsApp, your GroupMe with a member 00:11:55.480 --> 00:11:59.495 of your team to help everybody fine tune these sales skills to earn even. 00:11:59.960 --> 00:12:00.860 In roofing sales. 00:12:00.950 --> 00:12:03.230 In doing so in a way that when you actually do this and you're doing 00:12:03.230 --> 00:12:06.590 this from a good place in your heart, in your heart of hearts of service, 00:12:06.890 --> 00:12:09.320 you're gonna connect more deeply with customers and give them what 00:12:09.320 --> 00:12:13.250 they need to feel comfortable and to help position you as the best answer. 00:12:13.255 --> 00:12:16.760 Cuz I hope that you truly are the best person to win the business. 00:12:16.765 --> 00:12:18.440 Do the work and stand behind it. 00:12:18.710 --> 00:12:20.690 Hey, thanks for joining me on today's video. 00:12:20.695 --> 00:12:22.080 There are links in the des. 00:12:22.230 --> 00:12:25.890 Everything that I mentioned, and if you wanna continue with me, hop into 00:12:25.890 --> 00:12:28.470 that free training center right here by downloading the pitch, like a pro 00:12:28.470 --> 00:12:32.010 roofing sales training via library, or hang with me here on YouTube. 00:12:32.010 --> 00:12:34.650 They think you're really gonna love this video and I'll see you in the next one.