1 00:00:17,283 --> 00:00:19,719 Hello, this is The ProSource Podcast. 2 00:00:19,919 --> 00:00:20,453 I'm Kevin 3 00:00:20,453 --> 00:00:21,654 Devine, director of digital 4 00:00:21,654 --> 00:00:22,822 marketing content 5 00:00:22,822 --> 00:00:24,524 for ProSource Wholesale. 6 00:00:24,524 --> 00:00:25,492 In this series 7 00:00:25,492 --> 00:00:27,193 we’ll focus on home remodeling, 8 00:00:27,193 --> 00:00:29,329 especially kitchens and bathrooms. 9 00:00:29,863 --> 00:00:31,364 You'll hear from those in the know, 10 00:00:31,364 --> 00:00:33,466 including our corporate merchandizers 11 00:00:33,466 --> 00:00:34,934 showroom team members 12 00:00:34,934 --> 00:00:36,169 and the trade professionals 13 00:00:36,169 --> 00:00:38,705 who ultimately make it happen. 14 00:00:38,705 --> 00:00:40,106 We're glad you've joined us. 15 00:00:40,106 --> 00:00:42,809 Enjoy. 16 00:00:42,809 --> 00:00:43,309 Well, welcome 17 00:00:43,309 --> 00:00:44,744 back to The ProSource Podcast. 18 00:00:44,744 --> 00:00:46,646 Today we're joined by Laura Treiber 19 00:00:46,646 --> 00:00:47,781 from the ProSource showroom. 20 00:00:47,781 --> 00:00:48,748 Laura, thanks for joining us. 21 00:00:48,748 --> 00:00:50,050 Thank you for having me. 22 00:00:50,050 --> 00:00:52,052 So we'll start with something simple. 23 00:00:52,052 --> 00:00:54,254 Yeah. Who are you 24 00:00:54,254 --> 00:00:55,789 and what do you do for ProSource? 25 00:00:55,789 --> 00:00:57,323 So Laura Treiber, 26 00:00:57,323 --> 00:00:59,559 I am a kitchen and bath designer with ProSource. 27 00:00:59,559 --> 00:01:01,361 I've been here. 28 00:01:01,361 --> 00:01:02,829 It'll be ten years this summer. 29 00:01:02,829 --> 00:01:05,031 So I've been here for a while. 30 00:01:05,031 --> 00:01:06,132 What brought you into the kitchen 31 00:01:06,132 --> 00:01:07,333 and bath industry? 32 00:01:07,333 --> 00:01:08,334 What inspired you to do this? 33 00:01:08,334 --> 00:01:09,369 It's actually a funny story. 34 00:01:09,369 --> 00:01:11,838 So I got my degree to interior design, 35 00:01:12,205 --> 00:01:14,307 and at the time I wasn't ready to be 36 00:01:14,407 --> 00:01:15,275 done with school yet, 37 00:01:15,275 --> 00:01:16,609 so they came out with a kitchen and bath 38 00:01:16,609 --> 00:01:17,710 certificate program. 39 00:01:17,710 --> 00:01:19,379 So I was like, oh, I'll do it. 40 00:01:19,379 --> 00:01:23,149 And kind of just after I finished it 41 00:01:23,149 --> 00:01:24,751 kind of just fell into a job. 42 00:01:24,751 --> 00:01:25,952 Another local kitchen and 43 00:01:25,952 --> 00:01:27,821 bath dealer here in Saint Louis and 44 00:01:29,255 --> 00:01:30,390 kind of fell in love with it. 45 00:01:30,390 --> 00:01:32,358 So here I am. There you go. 46 00:01:32,358 --> 00:01:32,692 Yeah. 47 00:01:32,692 --> 00:01:33,726 I'm not going to ask why 48 00:01:33,726 --> 00:01:36,029 you weren't ready to leave school. 49 00:01:36,062 --> 00:01:37,597 Could be a variety of reasons there. 50 00:01:37,597 --> 00:01:39,432 So you've got a lot of people 51 00:01:39,432 --> 00:01:40,733 that get involved here 52 00:01:40,733 --> 00:01:41,968 from your perspective. 53 00:01:41,968 --> 00:01:43,736 Talk about that collaboration process 54 00:01:43,736 --> 00:01:44,671 between you, 55 00:01:44,671 --> 00:01:45,271 the homeowner 56 00:01:45,271 --> 00:01:46,940 and the trade professionals. Sure. 57 00:01:46,940 --> 00:01:50,443 So it's kind of it's really nice working 58 00:01:50,443 --> 00:01:51,778 with ProSource in the model, 59 00:01:51,778 --> 00:01:52,312 that is setup, 60 00:01:52,312 --> 00:01:54,380 because having that contractor 61 00:01:54,380 --> 00:01:55,615 involved from the beginning 62 00:01:55,615 --> 00:01:57,050 that trade pro is 63 00:01:57,050 --> 00:01:58,918 it makes my life so much easier. 64 00:01:58,918 --> 00:01:59,953 They've given me measurements. 65 00:01:59,953 --> 00:02:00,753 They told me what I can 66 00:02:00,753 --> 00:02:02,288 and cannot do a lot of times. 67 00:02:02,288 --> 00:02:03,423 So the client's coming in 68 00:02:03,423 --> 00:02:05,391 and they're prepared 69 00:02:05,492 --> 00:02:07,527 for what to expect on their projects 70 00:02:07,527 --> 00:02:09,329 and the layouts and the design. 71 00:02:09,329 --> 00:02:10,997 So what impact is the member 72 00:02:10,997 --> 00:02:12,132 or homeowners 73 00:02:12,132 --> 00:02:13,500 vision have on the project? 74 00:02:13,500 --> 00:02:14,434 Oh, a huge impact. 75 00:02:14,434 --> 00:02:15,301 So 76 00:02:15,768 --> 00:02:16,736 because everybody sees 77 00:02:16,736 --> 00:02:17,370 things differently, 78 00:02:17,370 --> 00:02:19,005 I might see a kitchen project differently 79 00:02:19,005 --> 00:02:20,640 the next designer, the homeowner. 80 00:02:20,640 --> 00:02:21,841 So definitely 81 00:02:21,841 --> 00:02:23,610 want to take the homeowners vision 82 00:02:23,610 --> 00:02:25,145 with what can be done. 83 00:02:25,145 --> 00:02:27,480 And then also my vision showing options 84 00:02:27,580 --> 00:02:29,482 to elaborate that vision, 85 00:02:29,482 --> 00:02:30,250 maybe something different 86 00:02:30,250 --> 00:02:31,217 that they didn't think about, 87 00:02:31,217 --> 00:02:32,152 or maybe position 88 00:02:32,152 --> 00:02:32,986 of something 89 00:02:32,986 --> 00:02:34,320 that would completely change 90 00:02:34,320 --> 00:02:36,189 how the whole kitchen functions for them. 91 00:02:36,189 --> 00:02:37,590 So it's definitely 92 00:02:38,725 --> 00:02:40,927 a process and it definitely evolves 93 00:02:41,094 --> 00:02:44,130 with all of our inputs and background and 94 00:02:45,064 --> 00:02:45,832 knowledge. 95 00:02:45,832 --> 00:02:47,267 So we're talking my background, 96 00:02:47,267 --> 00:02:48,168 talking about knowledge. 97 00:02:48,168 --> 00:02:49,169 How does the trade 98 00:02:49,169 --> 00:02:51,271 professionals experience impact 99 00:02:51,471 --> 00:02:53,072 some of the more intricate design 100 00:02:53,072 --> 00:02:54,507 aspects of the project? 101 00:02:54,507 --> 00:02:56,342 So I can only design a kitchen 102 00:02:56,342 --> 00:02:59,045 as well as the contractor can install it. 103 00:02:59,045 --> 00:03:01,781 So if I have an intricate design, 104 00:03:01,781 --> 00:03:03,783 I want to make sure that that trade pro 105 00:03:03,783 --> 00:03:05,151 can actually install it 106 00:03:05,151 --> 00:03:05,952 and do it 107 00:03:05,952 --> 00:03:08,821 to completion of how we all envision it. 108 00:03:09,722 --> 00:03:11,090 So if it is more intricate 109 00:03:11,090 --> 00:03:11,925 with a lot of different parts 110 00:03:11,925 --> 00:03:14,060 and pieces or customizing on site, 111 00:03:14,561 --> 00:03:15,662 we want to make sure that everybody 112 00:03:15,662 --> 00:03:17,363 is on board with that before 113 00:03:17,363 --> 00:03:19,232 we actually go through with the job. 114 00:03:19,232 --> 00:03:20,800 Definitely, one of those things. 115 00:03:20,800 --> 00:03:21,901 It's a lot of communication, 116 00:03:21,901 --> 00:03:24,871 so talk to him a lot or her. 117 00:03:25,138 --> 00:03:27,273 Make sure everyone is on board 118 00:03:27,273 --> 00:03:28,808 if there's modifications and to be made, 119 00:03:28,808 --> 00:03:30,510 then we'll do it to make things easier. 120 00:03:30,510 --> 00:03:32,111 Maybe they see something different 121 00:03:32,111 --> 00:03:34,347 that could be built easier way then great. 122 00:03:34,347 --> 00:03:36,015 So we just kind of keep 123 00:03:36,015 --> 00:03:36,950 that communication open 124 00:03:36,950 --> 00:03:38,618 between all of us. 125 00:03:38,618 --> 00:03:39,752 So the thought 126 00:03:39,752 --> 00:03:40,753 just kind of hit me 127 00:03:40,753 --> 00:03:41,621 as we talk about this, 128 00:03:41,621 --> 00:03:42,855 your kitchen and bath designer 129 00:03:42,855 --> 00:03:44,757 in-house kitchen and bath designer 130 00:03:44,757 --> 00:03:45,291 for the showroom, 131 00:03:46,526 --> 00:03:47,293 just so there's 132 00:03:47,293 --> 00:03:47,994 no confusion, 133 00:03:47,994 --> 00:03:49,829 how does that differ from the interior 134 00:03:49,829 --> 00:03:51,097 designer, for example? 135 00:03:51,097 --> 00:03:52,298 If that's the type of professional 136 00:03:52,298 --> 00:03:53,299 the homeowner is working with 137 00:03:53,299 --> 00:03:54,601 in that perspective. Sure. 138 00:03:54,601 --> 00:03:56,202 So I guess you could say 139 00:03:56,202 --> 00:03:57,870 I’m more technical. 140 00:03:57,870 --> 00:03:58,771 So they're going to come in 141 00:03:58,771 --> 00:03:59,505 and they're going to 142 00:03:59,505 --> 00:04:00,106 they have a vision 143 00:04:00,106 --> 00:04:01,541 for the project as well, the kitchen, 144 00:04:01,541 --> 00:04:02,675 the bathroom. 145 00:04:02,842 --> 00:04:03,843 So it's 146 00:04:03,843 --> 00:04:05,945 we just kind of bounce each other 147 00:04:05,945 --> 00:04:07,046 ideas off of each other. 148 00:04:07,046 --> 00:04:08,581 So, you know, they have an idea. 149 00:04:08,581 --> 00:04:10,617 And I it's my job to make that work 150 00:04:11,317 --> 00:04:12,952 what they sold the client on. 151 00:04:12,952 --> 00:04:14,220 So it is 152 00:04:14,220 --> 00:04:14,520 you know, 153 00:04:14,520 --> 00:04:16,155 we just kind of work back and forth 154 00:04:16,155 --> 00:04:17,457 and see what 155 00:04:17,457 --> 00:04:19,626 what we can do to get that 156 00:04:19,626 --> 00:04:20,827 vision for them. 157 00:04:20,827 --> 00:04:22,929 So it's it's just a collaboration. 158 00:04:22,929 --> 00:04:23,296 Do you find 159 00:04:23,296 --> 00:04:24,163 they're pretty receptive 160 00:04:24,163 --> 00:04:25,198 to using your services? 161 00:04:25,198 --> 00:04:26,799 Absolutely, yes, absolutely. 162 00:04:26,799 --> 00:04:28,868 So I think also, too, 163 00:04:28,868 --> 00:04:29,669 because a lot of times in here, 164 00:04:29,669 --> 00:04:30,870 designers, they might 165 00:04:30,870 --> 00:04:31,537 their background 166 00:04:31,537 --> 00:04:33,273 is other things than my background. 167 00:04:33,273 --> 00:04:35,375 So it's nice to sit down 168 00:04:35,375 --> 00:04:36,109 and work with them 169 00:04:36,109 --> 00:04:37,610 and show the process of me actually 170 00:04:37,610 --> 00:04:38,144 setting out, 171 00:04:38,144 --> 00:04:39,746 designing the kitchen with them 172 00:04:39,746 --> 00:04:40,780 so that way they're familiar 173 00:04:40,780 --> 00:04:41,547 with everything too. 174 00:04:41,547 --> 00:04:42,482 They know why 175 00:04:42,482 --> 00:04:44,284 I put drawer stack here 176 00:04:44,284 --> 00:04:46,319 or why I put the trash cabinet here 177 00:04:46,452 --> 00:04:47,353 because we've talked through it 178 00:04:47,353 --> 00:04:47,954 all together. 179 00:04:47,954 --> 00:04:48,888 So when they go to present 180 00:04:48,888 --> 00:04:49,956 that to the client, 181 00:04:49,956 --> 00:04:52,225 they can talk about the reasons 182 00:04:52,225 --> 00:04:54,427 why we did that for them. 183 00:04:54,427 --> 00:04:56,829 Ok, so let's take it the other way. 184 00:04:56,829 --> 00:04:58,431 We're from the pro over to the homeowner. 185 00:04:58,431 --> 00:04:59,499 We know that they have needs 186 00:04:59,499 --> 00:05:00,300 that they're looking for 187 00:05:00,300 --> 00:05:01,267 in every remodel 188 00:05:01,267 --> 00:05:03,303 that that may come along. 189 00:05:03,303 --> 00:05:05,638 How do some of the ways how did that 190 00:05:05,705 --> 00:05:07,040 how does that become a focal point 191 00:05:07,040 --> 00:05:08,574 within the design that you put together 192 00:05:08,574 --> 00:05:09,909 with any particular need 193 00:05:09,909 --> 00:05:11,611 or desire that they may have? Sure. 194 00:05:11,611 --> 00:05:13,680 So any type of need or desire they have, 195 00:05:13,680 --> 00:05:15,148 that's always number one on my list. 196 00:05:15,148 --> 00:05:16,282 We want to make sure we accomplish 197 00:05:16,282 --> 00:05:17,383 exactly what they want. 198 00:05:17,383 --> 00:05:18,251 Typically, people don't 199 00:05:18,251 --> 00:05:19,786 do these remodel projects very often, 200 00:05:19,786 --> 00:05:21,654 so if there's something that they want, 201 00:05:21,654 --> 00:05:22,655 let's make sure we get it. 202 00:05:22,655 --> 00:05:23,589 Let's make sure 203 00:05:23,589 --> 00:05:24,090 it's something 204 00:05:24,090 --> 00:05:26,092 that functions properly for them 205 00:05:26,092 --> 00:05:28,761 just because they saw it on Pinterest 206 00:05:28,761 --> 00:05:29,462 or Houzz 207 00:05:29,462 --> 00:05:30,363 or something like that doesn't mean 208 00:05:30,363 --> 00:05:31,364 it always works for them. 209 00:05:31,364 --> 00:05:33,132 But we can talk through the options 210 00:05:33,132 --> 00:05:34,167 on that and things like that. 211 00:05:34,167 --> 00:05:36,869 So it is very important to always see 212 00:05:37,103 --> 00:05:38,538 the homeowner's vision is their kitchen. 213 00:05:38,538 --> 00:05:39,706 I'm not living in it. 214 00:05:39,706 --> 00:05:41,774 So I mean, if they want something, 215 00:05:41,774 --> 00:05:42,875 then let's make sure it works 216 00:05:42,875 --> 00:05:44,143 and function. 217 00:05:44,277 --> 00:05:45,678 Do you find yourself 218 00:05:45,678 --> 00:05:47,747 See, now you just sparked another idea. 219 00:05:47,747 --> 00:05:48,848 Do you find yourself 220 00:05:48,848 --> 00:05:50,950 letting your own influence 221 00:05:51,217 --> 00:05:52,352 sort of come into their vision? 222 00:05:52,352 --> 00:05:53,586 You say it's not your kitchen, 223 00:05:53,586 --> 00:05:54,954 maybe not your bathroom, but 224 00:05:55,955 --> 00:05:56,689 how, 225 00:05:56,889 --> 00:05:57,757 how can you detach 226 00:05:57,757 --> 00:05:58,891 yourself from that sometimes? 227 00:05:58,891 --> 00:06:01,260 So, I mean, sometimes it's hard. 228 00:06:01,260 --> 00:06:02,729 Sometimes it's it is what it is. 229 00:06:02,729 --> 00:06:04,497 So everyone has their own opinions. 230 00:06:04,497 --> 00:06:05,631 When I design something, 231 00:06:05,631 --> 00:06:06,899 I always think about how 232 00:06:06,899 --> 00:06:08,267 I would use the kitchen, 233 00:06:08,267 --> 00:06:09,602 make sure everything is right 234 00:06:09,602 --> 00:06:11,170 where I would need it. 235 00:06:11,170 --> 00:06:12,171 I think also too, is it 236 00:06:12,171 --> 00:06:14,640 once you start kind of talking through 237 00:06:15,508 --> 00:06:16,576 why you did something, 238 00:06:16,576 --> 00:06:18,811 they understand why I would do that, 239 00:06:18,811 --> 00:06:20,646 why that makes sense in that location. 240 00:06:20,646 --> 00:06:22,014 Why it would be easier for them? 241 00:06:22,014 --> 00:06:25,084 So it's sometimes it's interesting, 242 00:06:25,084 --> 00:06:26,486 you know, you can only suggest so much, 243 00:06:26,486 --> 00:06:27,787 but ultimately it is their kitchen. 244 00:06:27,787 --> 00:06:28,888 So if they rather have something 245 00:06:28,888 --> 00:06:29,422 somewhere else 246 00:06:29,422 --> 00:06:31,391 then I propose then, 247 00:06:31,391 --> 00:06:33,025 then we'll do it that way. 248 00:06:33,025 --> 00:06:35,561 So yeah, I mean, you have to be open. 249 00:06:35,561 --> 00:06:36,696 Okay. 250 00:06:36,696 --> 00:06:36,996 All right. 251 00:06:36,996 --> 00:06:38,731 So you mentioned earlier 252 00:06:38,731 --> 00:06:39,832 you're a little more technical, 253 00:06:39,832 --> 00:06:40,967 so let's talk about that. 254 00:06:40,967 --> 00:06:41,768 What technology 255 00:06:41,768 --> 00:06:43,603 do you utilized for your designs? 256 00:06:43,603 --> 00:06:44,737 So we use a program 257 00:06:44,737 --> 00:06:46,806 called 2020 Kitchen & Bath. 258 00:06:46,806 --> 00:06:48,841 It is geared towards the kitchen and bath. 259 00:06:49,108 --> 00:06:50,877 So all of our cabinet 260 00:06:50,877 --> 00:06:52,445 manufacturers have 261 00:06:52,445 --> 00:06:54,080 their own catalogs uploaded. 262 00:06:54,080 --> 00:06:56,449 So all the specs, the colors, the door styles, 263 00:06:56,449 --> 00:06:58,451 everything is pre-loaded in there for us. 264 00:06:58,451 --> 00:06:59,352 So then we can kind of 265 00:06:59,352 --> 00:07:01,020 just go ahead and just use it 266 00:07:01,020 --> 00:07:02,221 and get our 3D visuals 267 00:07:02,221 --> 00:07:03,623 and our layout from there. 268 00:07:03,623 --> 00:07:05,425 So it is pretty exact. 269 00:07:05,425 --> 00:07:06,526 2020, meaning more 270 00:07:06,526 --> 00:07:07,860 from a vision perspective 271 00:07:07,860 --> 00:07:09,662 as far as the name goes, not necessarily 272 00:07:09,662 --> 00:07:12,064 the year. No, no. 273 00:07:12,198 --> 00:07:14,066 So a little a little bit behind. 274 00:07:14,066 --> 00:07:14,834 Right. 275 00:07:15,301 --> 00:07:16,202 So what sort of training 276 00:07:16,202 --> 00:07:17,770 have you had to use that? Sure. 277 00:07:17,770 --> 00:07:19,372 So I went to school. 278 00:07:19,372 --> 00:07:20,473 Got my degree 279 00:07:20,473 --> 00:07:21,507 my degree in interior design 280 00:07:21,507 --> 00:07:22,141 and then the kitchen 281 00:07:22,141 --> 00:07:23,242 and bath certificate program. 282 00:07:23,242 --> 00:07:24,343 I learned how to use that program 283 00:07:24,343 --> 00:07:25,044 in school. 284 00:07:25,044 --> 00:07:26,379 Obviously, like any schooling, 285 00:07:26,379 --> 00:07:28,314 you don't really learn anything 286 00:07:28,314 --> 00:07:29,482 until you're in the industry, 287 00:07:29,482 --> 00:07:30,383 actually using it. 288 00:07:30,383 --> 00:07:32,552 So picked it up really quickly 289 00:07:32,552 --> 00:07:34,787 and that's just kind of goes from there. 290 00:07:34,787 --> 00:07:37,223 So there's updates every year 291 00:07:37,256 --> 00:07:38,257 so that new things 292 00:07:38,257 --> 00:07:39,292 come out within the program. 293 00:07:39,292 --> 00:07:42,929 So keeping on top of that, of trends, 294 00:07:42,929 --> 00:07:44,330 different kinds of visual 295 00:07:44,330 --> 00:07:46,265 things they can do with there. 296 00:07:46,265 --> 00:07:48,234 Just kind of keep you up to date with it 297 00:07:48,234 --> 00:07:50,236 is the main thing. Okay. 298 00:07:50,236 --> 00:07:51,704 So I know we talked about this before 299 00:07:51,704 --> 00:07:53,573 and I'm going to ask the question anyway. 300 00:07:53,573 --> 00:07:54,540 How many projects do 301 00:07:54,540 --> 00:07:56,008 you think you've done? Well. 302 00:07:57,643 --> 00:07:58,110 We could take a 303 00:07:58,110 --> 00:08:00,546 pause here while you count. 304 00:08:00,546 --> 00:08:02,014 I have absolutely no idea. 305 00:08:02,014 --> 00:08:03,182 And that's a hard number. 306 00:08:03,182 --> 00:08:03,850 I mean, 307 00:08:04,350 --> 00:08:06,586 if I had to just throw a number, 308 00:08:06,919 --> 00:08:09,889 I would say maybe be a pretty big gap, 309 00:08:09,889 --> 00:08:12,959 maybe 200 to 250 a year. 310 00:08:13,259 --> 00:08:13,793 Okay. 311 00:08:14,927 --> 00:08:15,495 And I've been in. 312 00:08:15,495 --> 00:08:17,597 Not quite one a year. One a day. 313 00:08:17,930 --> 00:08:20,299 One a day. No, no, no. 314 00:08:20,299 --> 00:08:21,300 And so I've been in the industry 315 00:08:21,300 --> 00:08:23,269 doing this for about 14 years. 316 00:08:23,269 --> 00:08:24,337 About 13 years. 317 00:08:24,337 --> 00:08:26,372 So, yeah, so it's a lot of projects. 318 00:08:26,372 --> 00:08:26,639 I don't 319 00:08:26,639 --> 00:08:27,940 have my calculator in front of me, 320 00:08:27,940 --> 00:08:28,441 so I'll just. 321 00:08:28,441 --> 00:08:29,609 Yeah, that's a lot. 322 00:08:29,609 --> 00:08:30,142 Yeah. 323 00:08:30,142 --> 00:08:31,911 We'll just go with that number. Okay. 324 00:08:31,911 --> 00:08:34,046 So now when you look back at all of this, 325 00:08:34,313 --> 00:08:35,615 is there one that stands out 326 00:08:35,615 --> 00:08:37,283 as being the most enjoyable, 327 00:08:37,283 --> 00:08:38,784 the most fun that you worked on, 328 00:08:38,784 --> 00:08:40,253 and if so, why? 329 00:08:40,253 --> 00:08:41,020 And in fact, I'm not even going 330 00:08:41,020 --> 00:08:41,621 to let you off the hook. 331 00:08:41,621 --> 00:08:42,989 You got to tell me one. 332 00:08:42,989 --> 00:08:44,757 So there's several of them. 333 00:08:44,757 --> 00:08:45,925 So a lot of times do. 334 00:08:45,925 --> 00:08:48,094 It's it's the clients that make it fun, 335 00:08:48,094 --> 00:08:50,863 you know, it's the one it's 336 00:08:50,863 --> 00:08:51,497 the projects 337 00:08:51,497 --> 00:08:53,900 that we're transforming their whole home. 338 00:08:54,033 --> 00:08:55,535 It's how they're there. 339 00:08:55,535 --> 00:08:56,435 I mean, how they're living 340 00:08:56,435 --> 00:08:57,436 is changing completely, 341 00:08:57,436 --> 00:08:58,004 how they're functioning, 342 00:08:58,004 --> 00:08:59,005 the kitchen of their families 343 00:08:59,005 --> 00:08:59,939 and everything. 344 00:08:59,939 --> 00:09:02,542 So any project that we are moving walls 345 00:09:02,542 --> 00:09:03,543 and moving the kitchen 346 00:09:03,543 --> 00:09:04,710 and completely changing 347 00:09:04,710 --> 00:09:06,746 it is always been my favorites. 348 00:09:06,746 --> 00:09:08,514 So many clients 349 00:09:08,514 --> 00:09:10,283 that we've done big projects on 350 00:09:10,283 --> 00:09:11,250 and it's just been fun. 351 00:09:11,250 --> 00:09:12,485 Like a lot of repeat business too. 352 00:09:12,485 --> 00:09:12,885 They'll come back 353 00:09:12,885 --> 00:09:13,786 and do their master bath, 354 00:09:13,786 --> 00:09:15,421 so it's great to always have those 355 00:09:15,421 --> 00:09:16,622 clients to work with again 356 00:09:17,857 --> 00:09:18,791 and I think also to 357 00:09:18,791 --> 00:09:20,493 working with interior designers. 358 00:09:20,493 --> 00:09:23,329 I think they also kind of 359 00:09:23,329 --> 00:09:25,264 kind of almost push me a little bit 360 00:09:25,264 --> 00:09:27,700 to do a little bit more extra, you know, 361 00:09:27,700 --> 00:09:28,501 so they have visions 362 00:09:28,501 --> 00:09:30,202 of different kinds of materials 363 00:09:30,202 --> 00:09:31,370 using, maybe I can’t spec it 364 00:09:31,370 --> 00:09:32,371 but maybe I can put it in the renderings. 365 00:09:32,371 --> 00:09:33,306 And that way gives a real 366 00:09:33,306 --> 00:09:35,241 realistic picture, 367 00:09:35,374 --> 00:09:37,143 just kind of pushing the envelope 368 00:09:37,143 --> 00:09:39,579 a little bit on customizing 369 00:09:39,579 --> 00:09:40,246 and things like that. 370 00:09:40,246 --> 00:09:42,281 So those are always my favorite projects. 371 00:09:42,281 --> 00:09:43,716 I don't have one that 372 00:09:43,716 --> 00:09:44,083 there's been 373 00:09:44,083 --> 00:09:47,553 so many there's been so many amazing ones 374 00:09:47,553 --> 00:09:49,221 that really kind of jump out at me 375 00:09:49,221 --> 00:09:50,323 besides the ones that 376 00:09:50,323 --> 00:09:52,425 we’re just really changing everything, 377 00:09:52,425 --> 00:09:53,759 which is fun, 378 00:09:53,759 --> 00:09:55,394 kind of starting from scratch. 379 00:09:55,394 --> 00:09:56,729 So you like the ones that 380 00:09:56,729 --> 00:09:58,464 are more intricate involved? 381 00:09:58,464 --> 00:10:00,399 Yeah, absolutely. Absolutely. 382 00:10:00,399 --> 00:10:00,499 Yeah. 383 00:10:00,499 --> 00:10:00,900 Do you ever get some 384 00:10:00,900 --> 00:10:02,301 that are so small, you're like, oh 385 00:10:02,301 --> 00:10:03,069 alright fine? 386 00:10:04,337 --> 00:10:04,904 All the time. 387 00:10:04,904 --> 00:10:06,005 And you know, those are good too. 388 00:10:06,005 --> 00:10:06,672 I mean, it's fun 389 00:10:06,672 --> 00:10:08,040 because you share the excitement 390 00:10:08,040 --> 00:10:08,975 with the client again, 391 00:10:08,975 --> 00:10:09,642 this isn't something 392 00:10:09,642 --> 00:10:10,643 people do all the time, 393 00:10:10,643 --> 00:10:11,410 so 394 00:10:11,677 --> 00:10:12,411 they're excited 395 00:10:12,411 --> 00:10:15,247 to have be a part of the project. 396 00:10:15,247 --> 00:10:17,183 And so you're excited for them. 397 00:10:17,183 --> 00:10:18,217 You're excited to show them 398 00:10:18,217 --> 00:10:19,552 the new trends, the 399 00:10:19,552 --> 00:10:21,220 the new things in the cabinets, 400 00:10:21,220 --> 00:10:22,588 the new organization stuff, 401 00:10:22,588 --> 00:10:23,723 because it's it's a fun 402 00:10:23,723 --> 00:10:25,124 and exciting for them. 403 00:10:25,124 --> 00:10:27,126 So it's still, 404 00:10:27,126 --> 00:10:28,194 even though they're small ones 405 00:10:28,194 --> 00:10:29,495 and simple ones, it's still nice 406 00:10:29,495 --> 00:10:30,296 to have those simple ones 407 00:10:30,296 --> 00:10:31,330 every once in a while. 408 00:10:31,330 --> 00:10:32,598 So somebody comes up with a half bath, 409 00:10:32,598 --> 00:10:33,733 you're not going to be like 410 00:10:34,700 --> 00:10:35,334 talk to somebody else. 411 00:10:35,334 --> 00:10:37,503 No, there's still a fun one. 412 00:10:37,503 --> 00:10:38,671 So yeah. 413 00:10:38,671 --> 00:10:40,006 Do you have a preference 414 00:10:40,006 --> 00:10:41,140 between 415 00:10:41,207 --> 00:10:42,274 a kitchen project versus 416 00:10:42,274 --> 00:10:43,876 a bathroom project? 417 00:10:43,876 --> 00:10:45,678 I do like the kitchen projects, 418 00:10:45,678 --> 00:10:47,179 but I like kitchens better. 419 00:10:47,179 --> 00:10:48,180 I feel like there's been a big 420 00:10:48,180 --> 00:10:50,583 wave of bathrooms lately, but 421 00:10:50,583 --> 00:10:52,051 I do like the kitchens. 422 00:10:52,051 --> 00:10:54,320 Well, just out of curiosity, why? Why? 423 00:10:54,687 --> 00:10:57,123 I think the kitchens are more space 424 00:10:57,123 --> 00:10:57,823 planning on my end, 425 00:10:57,823 --> 00:10:59,558 more design on my part. 426 00:10:59,558 --> 00:11:01,160 Bathrooms are typically just, 427 00:11:01,160 --> 00:11:01,761 you know, there's 428 00:11:01,761 --> 00:11:03,663 many things you can do with the bathroom 429 00:11:03,663 --> 00:11:05,598 besides doing like the tile portion. 430 00:11:05,598 --> 00:11:06,399 That's where you can kind of 431 00:11:06,399 --> 00:11:07,166 have a little more fun 432 00:11:07,166 --> 00:11:08,034 with is like the tile 433 00:11:08,034 --> 00:11:09,568 and the finishes of the bathroom, 434 00:11:09,568 --> 00:11:10,636 which that's more of the account 435 00:11:10,636 --> 00:11:11,804 manager side. 436 00:11:11,804 --> 00:11:13,673 So bathrooms are a little bit 437 00:11:13,673 --> 00:11:15,775 more simpler on my side, 438 00:11:15,775 --> 00:11:17,743 but I like the technical kind of space 439 00:11:17,743 --> 00:11:18,778 plan more. The kitchen. 440 00:11:18,778 --> 00:11:20,913 So let's take it the other way. 441 00:11:21,580 --> 00:11:23,282 Is there a project that jumps out to you 442 00:11:23,282 --> 00:11:26,018 that was just extremely challenging 443 00:11:26,285 --> 00:11:27,153 and, you know, 444 00:11:27,153 --> 00:11:27,887 how did you overcome 445 00:11:27,887 --> 00:11:28,421 the obstacles 446 00:11:28,421 --> 00:11:29,021 that you face there, 447 00:11:29,021 --> 00:11:30,723 or is it a type of project 448 00:11:30,723 --> 00:11:31,524 that you're like, 449 00:11:31,524 --> 00:11:32,625 okay, this one's 450 00:11:32,625 --> 00:11:34,760 going to require a lot more detail? Sure. 451 00:11:34,760 --> 00:11:37,797 So I have certain members that definitely 452 00:11:37,797 --> 00:11:38,597 have more of those 453 00:11:39,932 --> 00:11:40,633 maybe higher end 454 00:11:40,633 --> 00:11:41,600 projects 455 00:11:41,600 --> 00:11:42,935 that are a lot more detailed 456 00:11:42,935 --> 00:11:44,704 and lot more complex. 457 00:11:44,704 --> 00:11:45,805 So those are definitely ones 458 00:11:45,805 --> 00:11:49,241 that take a lot longer to set in design. 459 00:11:49,241 --> 00:11:51,243 And it just it's just timing really, 460 00:11:51,243 --> 00:11:53,079 you know, just to try to plan it all out 461 00:11:53,079 --> 00:11:54,180 and make sure 462 00:11:54,180 --> 00:11:57,683 you get all everything in there. 463 00:11:57,683 --> 00:11:59,185 But the complex ones are good. 464 00:11:59,185 --> 00:12:00,019 That's what keeps you 465 00:12:00,019 --> 00:12:01,053 kind of more 466 00:12:01,053 --> 00:12:03,222 engaged in learning as you go. 467 00:12:03,989 --> 00:12:05,124 So are there projects 468 00:12:05,124 --> 00:12:06,125 that people come to you 469 00:12:06,125 --> 00:12:07,626 and you just know immediately 470 00:12:07,626 --> 00:12:09,562 this is going to give you angst? 471 00:12:09,562 --> 00:12:10,696 You could feel the ulcers 472 00:12:10,696 --> 00:12:12,965 growing within you. All the time. Ok. 473 00:12:13,532 --> 00:12:15,000 No, I'm just kidding 474 00:12:15,000 --> 00:12:15,234 you know, 475 00:12:15,234 --> 00:12:16,068 there's some of them 476 00:12:16,068 --> 00:12:17,203 and it might be just more or less 477 00:12:17,203 --> 00:12:19,105 maybe if it was a trade pro 478 00:12:19,105 --> 00:12:20,673 that or a design or something, 479 00:12:20,673 --> 00:12:21,774 maybe the last job didn't go 480 00:12:21,774 --> 00:12:22,842 as was planned. 481 00:12:22,842 --> 00:12:23,943 Maybe there's things that happen 482 00:12:23,943 --> 00:12:25,111 and so have the next projects. 483 00:12:25,111 --> 00:12:26,912 And so you do get a little more angst. 484 00:12:26,912 --> 00:12:27,780 You want to make sure everything's 485 00:12:27,780 --> 00:12:29,348 perfect, you know, the next go around. 486 00:12:29,348 --> 00:12:31,250 So it can. 487 00:12:31,250 --> 00:12:33,285 Yeah, it varies. 488 00:12:33,285 --> 00:12:35,054 Yeah. 489 00:12:35,054 --> 00:12:36,489 That’s like the etc. that you put in. 490 00:12:36,489 --> 00:12:38,624 It varies. 491 00:12:38,624 --> 00:12:40,159 A few variations. All right so 492 00:12:41,227 --> 00:12:42,828 for some of the issues 493 00:12:42,828 --> 00:12:44,163 that whether it's on the 494 00:12:44,296 --> 00:12:45,231 trade professional side 495 00:12:45,231 --> 00:12:45,798 or the homeowner side, 496 00:12:45,798 --> 00:12:47,333 some of those issues that they run into, 497 00:12:47,333 --> 00:12:48,901 how does ProSource as a whole 498 00:12:48,901 --> 00:12:50,569 go about addressing some of those issues? 499 00:12:50,569 --> 00:12:50,870 Sure. 500 00:12:50,870 --> 00:12:53,105 So ProSource is great. 501 00:12:53,105 --> 00:12:55,241 So they're they're open. 502 00:12:55,241 --> 00:12:56,542 I mean, our main concern 503 00:12:56,542 --> 00:12:58,344 is taking care of that trade pro 504 00:12:58,344 --> 00:12:59,345 obviously and the homeowner. 505 00:12:59,345 --> 00:13:01,180 So whatever we can do on our end, 506 00:13:01,180 --> 00:13:02,882 whether it's expedited shipping 507 00:13:02,882 --> 00:13:04,884 or maybe it's to get a rep involved 508 00:13:04,884 --> 00:13:06,619 or maybe find just a replacement product 509 00:13:06,619 --> 00:13:08,387 is something that's backordered too long 510 00:13:08,387 --> 00:13:10,289 They're they're very supportive 511 00:13:10,289 --> 00:13:10,990 of whatever 512 00:13:10,990 --> 00:13:12,591 needs to be done to take care of them. 513 00:13:12,591 --> 00:13:13,192 We'll do it. 514 00:13:13,192 --> 00:13:14,560 So if it's using a vendor 515 00:13:14,560 --> 00:13:15,861 that we don't normally order from 516 00:13:15,861 --> 00:13:16,796 or at all, 517 00:13:16,796 --> 00:13:17,897 if we can get it that’s great 518 00:13:17,897 --> 00:13:18,831 let's do it. You know? 519 00:13:18,831 --> 00:13:20,199 So they're definitely 520 00:13:21,333 --> 00:13:23,302 very willing to make sure 521 00:13:23,302 --> 00:13:24,003 we can take care of 522 00:13:24,003 --> 00:13:25,104 anything that we can in our 523 00:13:25,104 --> 00:13:26,772 and make anything smoother 524 00:13:26,772 --> 00:13:29,008 for the trade pro and the homeowner. 525 00:13:29,008 --> 00:13:29,241 Okay. 526 00:13:29,241 --> 00:13:31,343 So this isn't necessarily 527 00:13:31,343 --> 00:13:33,112 in order necessarily 528 00:13:33,112 --> 00:13:34,213 from a project perspective. 529 00:13:34,213 --> 00:13:35,981 It's just an idea that popped to my head. 530 00:13:35,981 --> 00:13:36,715 Do you sort of 531 00:13:36,715 --> 00:13:38,751 have like your go to products, 532 00:13:38,751 --> 00:13:40,553 whether it be a particular brand 533 00:13:40,553 --> 00:13:41,420 and we don't have to mention 534 00:13:41,420 --> 00:13:42,154 particular brands, 535 00:13:42,154 --> 00:13:43,022 but are there particular 536 00:13:43,022 --> 00:13:44,223 brands or particular styles 537 00:13:44,223 --> 00:13:46,058 that are like your go to ones 538 00:13:46,058 --> 00:13:47,359 that you find yourself 539 00:13:47,359 --> 00:13:48,761 leaning toward more often than not? 540 00:13:48,761 --> 00:13:49,562 Absolutely. 541 00:13:49,562 --> 00:13:51,197 So there's certain cabinet lines 542 00:13:51,197 --> 00:13:52,932 that I work with a lot. 543 00:13:52,932 --> 00:13:54,166 I mean, maybe 85%. 544 00:13:54,166 --> 00:13:55,601 My business is these cabinet lines. 545 00:13:55,601 --> 00:13:57,236 So I know the specs 546 00:13:57,236 --> 00:13:58,103 like the back of my hand, 547 00:13:58,103 --> 00:13:59,238 like I know what can be done. 548 00:13:59,238 --> 00:14:00,739 It makes the things easier and quicker 549 00:14:00,739 --> 00:14:02,608 for me designing. 550 00:14:02,608 --> 00:14:04,210 So, you know, 551 00:14:04,210 --> 00:14:06,212 those are kind of like my go tos. 552 00:14:06,212 --> 00:14:07,379 I know what to expect with it. 553 00:14:07,379 --> 00:14:08,714 So it's the same thing 554 00:14:08,714 --> 00:14:09,949 with like plumbing fixtures, 555 00:14:09,949 --> 00:14:10,816 anything like that. 556 00:14:10,816 --> 00:14:11,884 You have your go to brand, 557 00:14:11,884 --> 00:14:13,519 so you just know things work. 558 00:14:13,519 --> 00:14:14,253 So you just kind of keep 559 00:14:14,253 --> 00:14:15,554 selling the same things 560 00:14:15,554 --> 00:14:17,590 on those basic things. 561 00:14:17,590 --> 00:14:17,923 I guess 562 00:14:17,923 --> 00:14:19,792 you just kind of get in your groove. 563 00:14:19,792 --> 00:14:20,626 Okay, Yeah. 564 00:14:20,626 --> 00:14:21,694 That's fine. 565 00:14:21,694 --> 00:14:24,263 So how important from your perspective 566 00:14:24,263 --> 00:14:24,964 is it to understand 567 00:14:24,964 --> 00:14:26,632 all the ins and outs that go on 568 00:14:26,632 --> 00:14:28,567 with not just product? 569 00:14:28,567 --> 00:14:29,768 We'll talk about it from two fronts. 570 00:14:29,768 --> 00:14:30,202 Okay. 571 00:14:30,436 --> 00:14:32,171 With what's going on with the products, 572 00:14:32,171 --> 00:14:33,272 but also what's going on 573 00:14:33,272 --> 00:14:35,374 with the trends in the industry, 574 00:14:35,374 --> 00:14:36,442 especially knowing 575 00:14:36,442 --> 00:14:37,443 how often that can change. 576 00:14:37,443 --> 00:14:39,511 Sure, yeah. Trends change quickly. 577 00:14:40,379 --> 00:14:42,314 So it's definitely 578 00:14:42,314 --> 00:14:43,582 we have to keep up on it. 579 00:14:43,582 --> 00:14:44,783 And unfortunately being with Missouri 580 00:14:44,783 --> 00:14:45,918 we're a little bit slower on the trend 581 00:14:45,918 --> 00:14:47,620 side here, but that's okay. 582 00:14:48,621 --> 00:14:49,855 So we try to, you 583 00:14:49,855 --> 00:14:51,624 know, change our stuff in our showroom 584 00:14:51,624 --> 00:14:53,659 and make sure have current doors styles, 585 00:14:53,659 --> 00:14:54,793 make sure that we 586 00:14:54,793 --> 00:14:56,528 we just have those things to show 587 00:14:56,528 --> 00:14:58,097 because what people are seeing online 588 00:14:58,097 --> 00:14:58,664 and, you know, 589 00:14:58,664 --> 00:15:01,333 all those different kinds of platforms, 590 00:15:01,533 --> 00:15:02,701 they're seeing all those trends. 591 00:15:02,701 --> 00:15:03,969 So they want to come in 592 00:15:03,969 --> 00:15:05,137 and they want to see that stuff 593 00:15:05,137 --> 00:15:05,971 because they might want that 594 00:15:05,971 --> 00:15:07,072 for their project. 595 00:15:07,072 --> 00:15:08,340 So we always try to make sure 596 00:15:08,340 --> 00:15:09,842 we have all those samples in our showroom 597 00:15:09,842 --> 00:15:11,010 to show them 598 00:15:11,176 --> 00:15:11,977 as well as that 599 00:15:11,977 --> 00:15:14,146 we do change out our vignettes very. 600 00:15:15,114 --> 00:15:16,015 I mean, every few years 601 00:15:16,015 --> 00:15:17,850 we're changing up because things change. 602 00:15:17,850 --> 00:15:19,418 So but also to 603 00:15:19,418 --> 00:15:20,519 some trends don't always work 604 00:15:20,519 --> 00:15:21,487 in everyone's house too. 605 00:15:21,487 --> 00:15:24,123 So not every trend is for everybody. 606 00:15:24,823 --> 00:15:25,057 You know, 607 00:15:25,057 --> 00:15:25,824 I was actually talking 608 00:15:25,824 --> 00:15:26,725 to a couple suppliers 609 00:15:26,725 --> 00:15:28,494 about this the other day about how, 610 00:15:28,494 --> 00:15:30,596 you know, the trends start in Europe. 611 00:15:30,596 --> 00:15:31,230 Amazingly, 612 00:15:31,230 --> 00:15:32,531 we think we're in the leading edge. 613 00:15:32,531 --> 00:15:33,632 No, they start in Europe, 614 00:15:33,632 --> 00:15:34,500 then they work to the east 615 00:15:34,500 --> 00:15:35,100 and the West Coast. 616 00:15:35,100 --> 00:15:36,368 But it takes maybe about four 617 00:15:36,368 --> 00:15:37,469 or five years to get there, 618 00:15:37,469 --> 00:15:38,270 then about four or five years 619 00:15:38,270 --> 00:15:39,305 to get to us here in the Midwest. 620 00:15:39,305 --> 00:15:40,039 So we’re already a decade 621 00:15:40,039 --> 00:15:42,074 behind in that regard. 622 00:15:42,074 --> 00:15:44,009 So the question becomes, 623 00:15:44,009 --> 00:15:45,110 especially here in the Midwest, 624 00:15:45,110 --> 00:15:46,345 do you find that 625 00:15:46,345 --> 00:15:48,047 when it comes to trends, are people 626 00:15:49,248 --> 00:15:50,249 trying to 627 00:15:50,249 --> 00:15:51,383 adapt to trends 628 00:15:51,383 --> 00:15:52,718 that they're hearing about or seeing, 629 00:15:52,718 --> 00:15:54,553 or do they sort of create 630 00:15:54,553 --> 00:15:55,854 their own trends in that regard? 631 00:15:55,854 --> 00:15:57,189 Are we creating our own trend 632 00:15:57,189 --> 00:15:58,724 just by what's popular in this area? 633 00:15:58,724 --> 00:16:00,526 Sure, I think a little bit of both. 634 00:16:00,526 --> 00:16:03,495 So kind of a common thing is a, you know, 635 00:16:04,029 --> 00:16:06,632 trends right now, a lot of color, 636 00:16:06,632 --> 00:16:07,132 things like that. 637 00:16:07,132 --> 00:16:10,002 So people will be kind of like shy like 638 00:16:10,002 --> 00:16:10,836 kind of stay away from, 639 00:16:10,836 --> 00:16:11,570 but they want something. 640 00:16:11,570 --> 00:16:12,237 They want something different. 641 00:16:12,237 --> 00:16:13,272 They want something different. 642 00:16:13,272 --> 00:16:14,673 So let's say that they do 643 00:16:14,673 --> 00:16:15,541 an island in blue 644 00:16:15,541 --> 00:16:17,042 well their comments always like, 645 00:16:17,042 --> 00:16:18,344 well, we can always paint that later 646 00:16:18,344 --> 00:16:20,012 if we change our mind. 647 00:16:20,012 --> 00:16:21,313 So there you have it in their heads 648 00:16:21,313 --> 00:16:22,348 that they 649 00:16:22,348 --> 00:16:23,449 you know, it's safe for them 650 00:16:23,449 --> 00:16:24,183 because it's something they 651 00:16:24,183 --> 00:16:25,384 could change later easily. 652 00:16:26,352 --> 00:16:27,553 So it is kind of hard. 653 00:16:27,553 --> 00:16:28,620 I would say that 654 00:16:28,620 --> 00:16:29,722 trying to get a lot of people on board 655 00:16:29,722 --> 00:16:30,556 with certain trends, 656 00:16:30,556 --> 00:16:32,391 but I feel like they're open to it. 657 00:16:32,391 --> 00:16:33,192 If it's something that 658 00:16:33,192 --> 00:16:34,293 they could change in ten years 659 00:16:34,293 --> 00:16:36,662 when the trend might change. 660 00:16:37,129 --> 00:16:38,831 So just hit on that 661 00:16:38,831 --> 00:16:40,799 and say what trends specifically 662 00:16:40,799 --> 00:16:41,633 are you seeing both 663 00:16:41,633 --> 00:16:42,735 with kitchens and bathrooms? 664 00:16:42,735 --> 00:16:44,970 Yeah, so a lot of color, 665 00:16:44,970 --> 00:16:47,106 a lot of color, blues, greens, 666 00:16:47,106 --> 00:16:48,474 just a lot of color, 667 00:16:48,474 --> 00:16:50,175 a lot of natural woods, 668 00:16:50,175 --> 00:16:52,344 a lot more lighter woods, natural looking 669 00:16:53,178 --> 00:16:53,479 even. 670 00:16:53,479 --> 00:16:54,713 We have some faucet lines are coming. 671 00:16:54,713 --> 00:16:57,082 Not with natural wood faucets right now. 672 00:16:57,082 --> 00:16:58,317 But there is some faucets out there 673 00:16:58,317 --> 00:16:58,851 coming with wood 674 00:16:58,851 --> 00:17:00,686 details on them. 675 00:17:00,686 --> 00:17:03,822 With crystal details, acrylic details, 676 00:17:04,156 --> 00:17:06,125 and then also to just the finishes, 677 00:17:06,125 --> 00:17:07,126 mixing finishes. 678 00:17:07,126 --> 00:17:07,326 You know, 679 00:17:07,326 --> 00:17:09,294 faucet might have gold and black on it 680 00:17:09,294 --> 00:17:11,764 or chrome and black, you know so 681 00:17:11,764 --> 00:17:13,399 the mixing metals 682 00:17:13,399 --> 00:17:16,568 also to you know, there's a faucet line 683 00:17:16,568 --> 00:17:17,403 out there it's coming with 684 00:17:18,537 --> 00:17:19,004 you know these 685 00:17:19,004 --> 00:17:20,072 hoses that are 686 00:17:20,072 --> 00:17:22,241 that are a pink and purple and orange. 687 00:17:22,241 --> 00:17:24,043 I mean, there's all kinds of crazy 688 00:17:24,043 --> 00:17:25,077 things that are coming. 689 00:17:25,077 --> 00:17:25,878 So regarding the color 690 00:17:25,878 --> 00:17:26,645 that's actually hidden. 691 00:17:26,645 --> 00:17:27,713 And then you see it. Yeah. 692 00:17:27,713 --> 00:17:29,615 So a lot of colors coming still. 693 00:17:29,615 --> 00:17:30,883 So which is nice to see. 694 00:17:30,883 --> 00:17:31,717 It's something different 695 00:17:31,717 --> 00:17:33,585 than just your standard brushed 696 00:17:33,585 --> 00:17:36,055 nickel finishes and white cabinetry. 697 00:17:36,055 --> 00:17:37,689 How much in your designs 698 00:17:37,689 --> 00:17:39,691 are you seeing technology fit into this, 699 00:17:39,691 --> 00:17:41,160 especially in bathrooms, 700 00:17:41,160 --> 00:17:42,594 the Bluetooth capabilities 701 00:17:42,594 --> 00:17:43,228 that are out there now 702 00:17:43,228 --> 00:17:44,596 you can just tell your shower to turn on 703 00:17:44,596 --> 00:17:45,130 what temperature 704 00:17:45,130 --> 00:17:45,631 to turn to, 705 00:17:45,631 --> 00:17:47,366 which by the way, isn't in my home, 706 00:17:47,366 --> 00:17:49,201 but I'd love to have that. 707 00:17:49,201 --> 00:17:50,202 Are you seeing that a lot 708 00:17:50,202 --> 00:17:51,537 and how do you incorporate that in 709 00:17:51,537 --> 00:17:51,937 your design? 710 00:17:51,937 --> 00:17:53,705 So yes, yeah, 711 00:17:53,705 --> 00:17:54,573 we're definitely seeing that, 712 00:17:54,573 --> 00:17:57,443 especially faucets, you know, Alexa, 713 00:17:57,609 --> 00:17:59,311 everything within Alexa. 714 00:17:59,311 --> 00:18:01,113 I mean, even 715 00:18:01,113 --> 00:18:02,614 a client actually had a train me on it. 716 00:18:02,614 --> 00:18:04,083 It was an exhaust fan 717 00:18:04,083 --> 00:18:05,350 that was Bluetooth. 718 00:18:05,350 --> 00:18:06,785 You know, and that they can. 719 00:18:06,785 --> 00:18:07,586 Okay so, 720 00:18:07,586 --> 00:18:08,654 you know, and I'm like, Oh, okay. 721 00:18:08,654 --> 00:18:09,455 So I looked up and sure 722 00:18:09,455 --> 00:18:10,189 enough, like, 723 00:18:10,189 --> 00:18:10,689 you know, there's 724 00:18:10,689 --> 00:18:12,324 just so many things, technology, ways 725 00:18:12,324 --> 00:18:13,392 that are coming, things 726 00:18:13,392 --> 00:18:16,395 you don't think of that, that, you know, 727 00:18:16,562 --> 00:18:18,530 they might, you know, know before us. 728 00:18:18,530 --> 00:18:19,531 So it 729 00:18:19,531 --> 00:18:20,032 but definitely 730 00:18:20,032 --> 00:18:21,800 a lot more technology and stuff. 731 00:18:21,800 --> 00:18:22,534 I feel like we're getting 732 00:18:22,534 --> 00:18:23,402 pretty pampered here. 733 00:18:23,402 --> 00:18:24,269 Are we going to do anything 734 00:18:24,269 --> 00:18:25,537 for ourselves? Or is Alexa just 735 00:18:25,537 --> 00:18:26,905 going to do it all? Seriously? 736 00:18:26,905 --> 00:18:27,406 Yeah. 737 00:18:27,406 --> 00:18:28,440 So, okay, 738 00:18:28,440 --> 00:18:31,110 so what sort of evolution overall? 739 00:18:31,310 --> 00:18:32,478 I mean, we've touched on this, 740 00:18:32,478 --> 00:18:33,545 but what sort of evolution 741 00:18:33,545 --> 00:18:35,547 have you seen in the realm of kitchen 742 00:18:35,547 --> 00:18:38,150 and bathroom products? Sure, a lot more. 743 00:18:38,383 --> 00:18:40,085 I would say simple 744 00:18:40,085 --> 00:18:41,887 simplicity in the designs 745 00:18:41,887 --> 00:18:43,489 with cabinet door styles 746 00:18:43,489 --> 00:18:45,457 with just the overall looks 747 00:18:45,457 --> 00:18:48,093 very clean lines, definitely 748 00:18:48,093 --> 00:18:51,230 kind of just going a lot more simple, 749 00:18:51,530 --> 00:18:52,097 a lot more wood 750 00:18:52,097 --> 00:18:55,234 tones, mixing finishes, mixing metals. 751 00:18:55,234 --> 00:18:56,135 So it kind of like it's 752 00:18:56,135 --> 00:18:57,936 almost like anything goes these days. 753 00:18:57,936 --> 00:18:59,538 It's kind of personal preference. 754 00:18:59,538 --> 00:19:00,739 Okay, so which is kind of nice 755 00:19:00,739 --> 00:19:02,841 because you don't have to match, 756 00:19:02,841 --> 00:19:03,342 you know, brush 757 00:19:03,342 --> 00:19:04,910 nickel to your stainless, your, 758 00:19:04,910 --> 00:19:05,277 you know, 759 00:19:05,277 --> 00:19:06,512 everything has to match 760 00:19:06,512 --> 00:19:07,212 it just kind of like 761 00:19:07,212 --> 00:19:08,413 everything is what it is 762 00:19:08,413 --> 00:19:09,581 and it's just kind of stands out 763 00:19:09,581 --> 00:19:10,282 a little differently. 764 00:19:10,282 --> 00:19:10,649 It's become 765 00:19:10,649 --> 00:19:12,251 almost sort of an eclectic approach. 766 00:19:12,251 --> 00:19:12,751 A little bit. 767 00:19:12,751 --> 00:19:13,719 Yeah, absolutely. 768 00:19:13,719 --> 00:19:14,953 Yeah. 769 00:19:14,953 --> 00:19:15,487 Like in there's 770 00:19:15,487 --> 00:19:16,822 no there's no right or wrong. 771 00:19:16,822 --> 00:19:17,356 So, I mean, 772 00:19:17,356 --> 00:19:19,024 if it's if it all coordinates, 773 00:19:19,024 --> 00:19:19,691 that's our job. 774 00:19:19,691 --> 00:19:20,659 Make sure it all coordinates. 775 00:19:20,659 --> 00:19:21,493 It looks good. 776 00:19:22,761 --> 00:19:24,096 But yeah, it's so, it's 777 00:19:24,096 --> 00:19:25,831 a little bit funner these days. Okay. 778 00:19:25,831 --> 00:19:26,632 So simple. 779 00:19:26,632 --> 00:19:28,200 But with a touch of Alexa. Yeah. 780 00:19:28,200 --> 00:19:30,636 Yeah, exactly. Gotcha. 781 00:19:30,636 --> 00:19:30,969 All right, 782 00:19:30,969 --> 00:19:33,005 so we talked, touched on this 783 00:19:33,005 --> 00:19:33,672 a little bit earlier 784 00:19:33,672 --> 00:19:35,407 to so let’s circle back to it. 785 00:19:35,407 --> 00:19:36,909 How do you work in cooperation 786 00:19:36,909 --> 00:19:38,243 with the account manager? 787 00:19:38,243 --> 00:19:40,379 Are there specific lines drawn or is it 788 00:19:40,679 --> 00:19:42,281 is it a true team effort? 789 00:19:42,281 --> 00:19:43,982 They just collaborate together? 790 00:19:43,982 --> 00:19:44,216 Sure. 791 00:19:44,216 --> 00:19:45,450 It's definitely a team effort. 792 00:19:45,450 --> 00:19:46,885 Absolutely. 793 00:19:46,885 --> 00:19:48,187 So, you know, 794 00:19:48,187 --> 00:19:49,555 they all have the first initial meeting 795 00:19:49,555 --> 00:19:51,523 with the homeowner or the trade pro. 796 00:19:51,523 --> 00:19:52,291 They will grab 797 00:19:52,291 --> 00:19:53,692 they will gather all those informations. 798 00:19:53,692 --> 00:19:54,793 They will start doing selections 799 00:19:54,793 --> 00:19:55,194 with them. 800 00:19:55,194 --> 00:19:57,729 So they're definitely the first one 801 00:19:57,729 --> 00:19:59,331 up to do a lot of that leg work 802 00:19:59,331 --> 00:20:01,500 that makes it easier on my end. 803 00:20:01,500 --> 00:20:02,434 But then also to is 804 00:20:02,434 --> 00:20:03,368 if sometimes they might pick 805 00:20:03,368 --> 00:20:04,870 something out that I'm like 806 00:20:04,870 --> 00:20:06,438 that might not be on budget 807 00:20:06,438 --> 00:20:07,306 or you know 808 00:20:07,306 --> 00:20:08,540 or this line actually is something 809 00:20:08,540 --> 00:20:09,808 that might be better for them. 810 00:20:09,808 --> 00:20:10,776 So those are all things 811 00:20:10,776 --> 00:20:11,443 that, you know, 812 00:20:11,443 --> 00:20:12,644 I can go back and talk to them 813 00:20:12,644 --> 00:20:13,412 or we just discuss 814 00:20:13,412 --> 00:20:14,713 in our next meeting with the client. 815 00:20:14,713 --> 00:20:16,982 So I do rely a lot on them 816 00:20:18,217 --> 00:20:19,184 to get all that 817 00:20:19,184 --> 00:20:20,953 information, to give me a good start 818 00:20:20,953 --> 00:20:22,788 before I go back to the client with it. 819 00:20:22,788 --> 00:20:24,823 So is definitely a team effort. 820 00:20:24,856 --> 00:20:26,191 Absolutely. 821 00:20:26,191 --> 00:20:28,727 And so this was a question 822 00:20:28,727 --> 00:20:30,429 we had asked Mark, 823 00:20:30,429 --> 00:20:31,496 which is 824 00:20:31,496 --> 00:20:33,198 do you find that the account managers 825 00:20:33,198 --> 00:20:34,533 helping them pick the flooring first 826 00:20:34,533 --> 00:20:35,701 before we get into the kitchen and 827 00:20:35,701 --> 00:20:36,435 bath products, 828 00:20:36,435 --> 00:20:37,402 is it more we're picking 829 00:20:37,402 --> 00:20:38,437 everything all at once 830 00:20:38,437 --> 00:20:38,971 and then 831 00:20:39,204 --> 00:20:39,972 I guess you could take it 832 00:20:39,972 --> 00:20:41,540 on the flooring side 833 00:20:41,540 --> 00:20:42,507 because it seems like you're saying 834 00:20:42,507 --> 00:20:43,642 you don't get involved 835 00:20:43,642 --> 00:20:45,010 as much as the flooring selection, 836 00:20:45,010 --> 00:20:46,211 so it's more to the account manager. 837 00:20:46,211 --> 00:20:48,313 So how did those products to get chosen 838 00:20:48,313 --> 00:20:49,248 impact your design 839 00:20:49,248 --> 00:20:50,949 or your product recommendations? Sure. 840 00:20:50,949 --> 00:20:52,951 So luckily, our account 841 00:20:52,951 --> 00:20:54,353 managers are very well trained 842 00:20:54,353 --> 00:20:55,854 so they know our product selection 843 00:20:55,854 --> 00:20:59,291 very well so that it's easier for them 844 00:20:59,291 --> 00:21:00,993 to kind of 845 00:21:00,993 --> 00:21:01,693 know our cabinet lines 846 00:21:01,693 --> 00:21:02,894 to put them in as their line. 847 00:21:02,894 --> 00:21:03,962 So typically the account 848 00:21:03,962 --> 00:21:05,130 manager will start with something. 849 00:21:05,130 --> 00:21:06,098 They'll pick something first 850 00:21:06,098 --> 00:21:07,866 and kind of just evolve after that. 851 00:21:07,866 --> 00:21:09,868 It's not it's not like the account 852 00:21:09,868 --> 00:21:11,470 manager just takes it to point 853 00:21:11,470 --> 00:21:13,438 hands it off to you and walks away. Right 854 00:21:13,438 --> 00:21:14,806 no. There's still an involvement there. 855 00:21:14,806 --> 00:21:15,874 Absolutely. Absolutely. 856 00:21:15,874 --> 00:21:17,342 They always are involved 857 00:21:17,342 --> 00:21:19,177 because after after I did the design, 858 00:21:19,177 --> 00:21:20,646 they needed to take a look at the design 859 00:21:20,646 --> 00:21:22,147 and say, okay, for like a kitchen, 860 00:21:22,147 --> 00:21:23,115 a backsplash. 861 00:21:23,115 --> 00:21:24,683 Okay, so you want to take your backsplash 862 00:21:24,683 --> 00:21:26,251 up again, up all around your hood. 863 00:21:26,251 --> 00:21:27,352 It's your ceiling, 864 00:21:27,352 --> 00:21:28,053 you know, stuff like that. 865 00:21:28,053 --> 00:21:29,788 So they're still involved in that design 866 00:21:30,756 --> 00:21:31,290 part of it, 867 00:21:31,290 --> 00:21:32,024 too, because they 868 00:21:32,024 --> 00:21:33,091 need to know for their end 869 00:21:33,091 --> 00:21:35,127 as well for material. 870 00:21:35,127 --> 00:21:36,161 So a lot of times, you know, 871 00:21:36,161 --> 00:21:38,430 we kind of go tag team appointments. 872 00:21:38,430 --> 00:21:40,332 So, you know, the initial meeting 873 00:21:40,332 --> 00:21:41,133 that they might do 874 00:21:41,133 --> 00:21:41,833 the selections 875 00:21:41,833 --> 00:21:42,668 and then if there's time, 876 00:21:42,668 --> 00:21:43,735 then I might sit down with them 877 00:21:43,735 --> 00:21:45,537 and start doing some preliminary design 878 00:21:45,537 --> 00:21:46,471 and then they go back out 879 00:21:46,471 --> 00:21:48,240 with the account manager and start 880 00:21:48,240 --> 00:21:49,975 looking at more specific on materials. 881 00:21:49,975 --> 00:21:52,077 So we kind of work it. 882 00:21:52,077 --> 00:21:52,411 However, 883 00:21:52,411 --> 00:21:54,746 the client needs to work it as too, 884 00:21:54,746 --> 00:21:56,915 but we definitely are a team 885 00:21:56,915 --> 00:21:59,117 and it's both of us in that project. 886 00:21:59,117 --> 00:22:01,653 So you think about the realm of products 887 00:22:01,820 --> 00:22:02,521 that we offer, 888 00:22:02,521 --> 00:22:03,422 and I've really just been 889 00:22:03,422 --> 00:22:04,289 looking for the opportunity 890 00:22:04,289 --> 00:22:05,123 to use the word realm, 891 00:22:06,325 --> 00:22:09,361 but flooring, you've got 892 00:22:09,361 --> 00:22:11,530 maybe carpet doesn't impact your designs 893 00:22:11,530 --> 00:22:12,297 quite as much for 894 00:22:12,297 --> 00:22:12,764 for a kitchen 895 00:22:12,764 --> 00:22:13,231 or bathroom, 896 00:22:13,231 --> 00:22:14,566 but you've got luxury 897 00:22:14,566 --> 00:22:16,802 vinyl, tile, hardwood, 898 00:22:16,802 --> 00:22:18,837 laminate on the kitchen side 899 00:22:19,304 --> 00:22:21,340 cabinets, countertops, hardware 900 00:22:21,340 --> 00:22:22,941 faucets and sinks in the bathrooms. 901 00:22:22,941 --> 00:22:24,009 I'm not telling anything you don't know. 902 00:22:24,009 --> 00:22:24,509 I'm saying 903 00:22:24,509 --> 00:22:25,243 really, for everybody 904 00:22:25,243 --> 00:22:26,144 that's watching and listening. 905 00:22:26,144 --> 00:22:28,113 But bathtubs, showers, 906 00:22:28,113 --> 00:22:29,948 vanities, faucets, sinks, 907 00:22:29,948 --> 00:22:31,817 you've got it all covered. 908 00:22:31,817 --> 00:22:33,585 Do you feel it's fair to say ProSource 909 00:22:33,585 --> 00:22:35,620 is, in fact, a one stop shop? Absolutely. 910 00:22:35,821 --> 00:22:36,355 Absolutely. 911 00:22:36,355 --> 00:22:37,189 And clients 912 00:22:37,189 --> 00:22:38,490 love that because they come in 913 00:22:38,490 --> 00:22:40,392 and they don't know they don't know 914 00:22:40,392 --> 00:22:41,026 that they need 915 00:22:41,026 --> 00:22:43,095 all of these different parts and pieces. 916 00:22:43,095 --> 00:22:44,996 Their project, they have no idea. 917 00:22:44,996 --> 00:22:45,931 And they come in and they're like, 918 00:22:45,931 --> 00:22:47,132 Oh, we can do everything here. 919 00:22:47,132 --> 00:22:47,899 Like, absolutely. 920 00:22:47,899 --> 00:22:49,201 And that helps us more too, 921 00:22:49,201 --> 00:22:50,702 because we want to make sure 922 00:22:50,702 --> 00:22:52,671 that like what we're picking out, 923 00:22:52,671 --> 00:22:53,638 you know, if they go somewhere 924 00:22:53,638 --> 00:22:54,673 else, like our floor and the 925 00:22:54,673 --> 00:22:55,640 but the cabinetry here 926 00:22:55,640 --> 00:22:57,008 doesn't match or the countertops 927 00:22:57,008 --> 00:22:58,043 and we don't want that 928 00:22:58,043 --> 00:22:59,010 to happen to a client. 929 00:22:59,010 --> 00:23:01,079 We want to make sure they can see it all. 930 00:23:01,079 --> 00:23:03,014 And everything works together too. 931 00:23:03,014 --> 00:23:05,016 So it makes it makes everything 932 00:23:05,016 --> 00:23:06,051 much easier. 933 00:23:06,051 --> 00:23:07,219 I think on everyone's end 934 00:23:07,219 --> 00:23:08,887 that they can do it all together. 935 00:23:08,887 --> 00:23:09,588 Do you feel 936 00:23:09,588 --> 00:23:11,056 too, that it could be confusing 937 00:23:11,056 --> 00:23:11,857 if they go out 938 00:23:11,857 --> 00:23:13,024 and they're looking at products 939 00:23:13,024 --> 00:23:13,959 elsewhere in the coming back 940 00:23:13,959 --> 00:23:15,594 and they're trying to cross compare 941 00:23:15,594 --> 00:23:16,428 to what you've got, 942 00:23:16,428 --> 00:23:17,963 especially in the kitchen and bath realm 943 00:23:19,464 --> 00:23:20,732 cabinets and countertops are 944 00:23:20,732 --> 00:23:22,334 often custom to that kitchen. 945 00:23:22,334 --> 00:23:24,202 Atleast sizing wise and shape wise. 946 00:23:24,202 --> 00:23:27,205 So is it even how challenging can that be 947 00:23:27,205 --> 00:23:27,773 when they've come in 948 00:23:27,773 --> 00:23:28,874 and the shop somewhere else 949 00:23:28,874 --> 00:23:29,508 and they're trying to make 950 00:23:29,508 --> 00:23:31,009 you compare to that? Right. 951 00:23:31,009 --> 00:23:32,277 It is challenging. 952 00:23:32,277 --> 00:23:32,611 You know, it's 953 00:23:32,611 --> 00:23:34,613 one of those things that everybody 954 00:23:34,613 --> 00:23:35,614 wants to shop around 955 00:23:35,614 --> 00:23:36,915 and see different stuff. 956 00:23:36,915 --> 00:23:37,983 They want to go to other places 957 00:23:37,983 --> 00:23:39,184 and they want to see what else is out 958 00:23:39,184 --> 00:23:40,352 there what’s on display 959 00:23:40,352 --> 00:23:43,088 different combinations. So I understand. 960 00:23:43,088 --> 00:23:44,823 But as long as they're coming back, 961 00:23:44,823 --> 00:23:45,724 then we're going to hopefully 962 00:23:45,724 --> 00:23:47,492 we'll be able to match them, 963 00:23:47,492 --> 00:23:49,561 that they found something else different. 964 00:23:49,561 --> 00:23:50,729 Hopefully we could cross over. 965 00:23:50,729 --> 00:23:51,930 That is something that we offer 966 00:23:51,930 --> 00:23:52,731 and get them still that 967 00:23:52,731 --> 00:23:54,366 look that they're settled on. 968 00:23:54,366 --> 00:23:55,801 So luckily, 969 00:23:55,801 --> 00:23:57,569 ProSource offers a lot of different vendors 970 00:23:57,569 --> 00:23:58,370 and manufacturers 971 00:23:58,370 --> 00:23:59,538 that we have access to a lot. 972 00:23:59,538 --> 00:24:00,605 So a lot of times 973 00:24:00,605 --> 00:24:01,473 trying to find something 974 00:24:01,473 --> 00:24:02,474 that crosses over, something 975 00:24:02,474 --> 00:24:03,508 they found somewhere else 976 00:24:03,508 --> 00:24:04,776 isn't a big deal. 977 00:24:04,776 --> 00:24:06,745 So bringing them back in 978 00:24:06,745 --> 00:24:08,380 beyond the product, 979 00:24:08,380 --> 00:24:08,880 what do you feel 980 00:24:08,880 --> 00:24:10,682 are some of the ProSource advantages 981 00:24:10,682 --> 00:24:12,217 of if you're trying to say, look, 982 00:24:12,217 --> 00:24:13,185 here's why ultimately 983 00:24:13,185 --> 00:24:13,785 you want to go to us? 984 00:24:13,785 --> 00:24:15,520 It's not just the product, it's 985 00:24:15,520 --> 00:24:17,889 everything else. Right? Exactly. 986 00:24:17,889 --> 00:24:19,891 So it's kind of like they instead of 987 00:24:20,425 --> 00:24:22,260 they have a whole team working for them. 988 00:24:22,260 --> 00:24:23,628 So they have that myself. 989 00:24:23,628 --> 00:24:24,930 They have an account manager. 990 00:24:24,930 --> 00:24:26,131 If they're doing windows and doors, 991 00:24:26,131 --> 00:24:27,132 they got that specialist. 992 00:24:27,132 --> 00:24:28,733 So they have all these people 993 00:24:28,733 --> 00:24:30,135 that are specialists 994 00:24:30,135 --> 00:24:32,070 in their individual departments 995 00:24:32,070 --> 00:24:33,104 that are working for them. 996 00:24:33,104 --> 00:24:34,139 They're part of their project. 997 00:24:34,139 --> 00:24:35,440 It's not just 998 00:24:35,540 --> 00:24:38,009 one person that may know a little bit 999 00:24:38,009 --> 00:24:39,211 about this, a little bit about their 1000 00:24:39,211 --> 00:24:40,512 that's trying to pull it all together. 1001 00:24:40,512 --> 00:24:42,714 It's we all have our our specialty. 1002 00:24:42,714 --> 00:24:43,748 So I think they understand 1003 00:24:43,748 --> 00:24:45,083 and appreciate that that 1004 00:24:46,184 --> 00:24:47,652 that they have a team working for them. 1005 00:24:47,652 --> 00:24:49,921 So and also to like if 1006 00:24:49,921 --> 00:24:51,990 if they have a question about something 1007 00:24:52,357 --> 00:24:53,959 they can call that account manager 1008 00:24:53,959 --> 00:24:55,260 and or they can call me, 1009 00:24:55,260 --> 00:24:56,094 there's always somebody 1010 00:24:56,094 --> 00:24:57,395 going to be available for them to 1011 00:24:57,395 --> 00:24:58,263 to help. 1012 00:24:58,563 --> 00:24:59,164 Also, too, 1013 00:24:59,164 --> 00:25:00,565 is that usually by time 1014 00:25:00,565 --> 00:25:02,267 they get to us that 1015 00:25:02,267 --> 00:25:03,468 the the trade pro 1016 00:25:03,468 --> 00:25:04,970 has a relationship with us. 1017 00:25:04,970 --> 00:25:06,705 So they're they kind of already know 1018 00:25:06,705 --> 00:25:08,073 what to expect. 1019 00:25:08,073 --> 00:25:08,373 The trade 1020 00:25:08,373 --> 00:25:09,241 pro knows what to expect 1021 00:25:09,241 --> 00:25:09,941 from us and stuff 1022 00:25:09,941 --> 00:25:10,509 so it does make 1023 00:25:10,509 --> 00:25:13,345 a very seamless project. 1024 00:25:13,345 --> 00:25:14,412 So we talked a little bit 1025 00:25:14,412 --> 00:25:15,313 looking elsewhere 1026 00:25:15,313 --> 00:25:16,982 and we talked about the breadth of 1027 00:25:16,982 --> 00:25:17,849 products that we offer. 1028 00:25:17,849 --> 00:25:20,118 See I broke away from realm and used breadth there. 1029 00:25:20,118 --> 00:25:21,353 Were talking about it. 1030 00:25:21,353 --> 00:25:23,355 How do you keep a consumer 1031 00:25:23,355 --> 00:25:24,523 a trade professional 1032 00:25:24,523 --> 00:25:25,757 sort of get used to this, 1033 00:25:25,757 --> 00:25:26,725 but how do you keep a consumer from 1034 00:25:26,725 --> 00:25:27,792 just being overwhelmed 1035 00:25:27,792 --> 00:25:28,960 and looking at all of 1036 00:25:28,960 --> 00:25:31,196 this and saying, whoa, right. 1037 00:25:32,197 --> 00:25:32,564 Right. 1038 00:25:32,564 --> 00:25:34,199 So usually 1039 00:25:34,199 --> 00:25:34,766 we just try 1040 00:25:34,766 --> 00:25:37,235 to like narrow things down for them. 1041 00:25:37,502 --> 00:25:39,871 So, you know, if they're looking for 1042 00:25:39,871 --> 00:25:40,772 a specific tile, 1043 00:25:40,772 --> 00:25:42,274 then maybe that account manager goes 1044 00:25:42,274 --> 00:25:42,741 and pulls out 1045 00:25:42,741 --> 00:25:43,441 two different tiles 1046 00:25:43,441 --> 00:25:44,142 of what they're looking for 1047 00:25:44,142 --> 00:25:45,544 so they don't have to wander the aisles 1048 00:25:45,544 --> 00:25:47,112 of looking through everything themselves 1049 00:25:47,112 --> 00:25:48,213 and feeling overwhelmed. 1050 00:25:48,213 --> 00:25:50,282 So it's our job to kind of guide them 1051 00:25:50,282 --> 00:25:51,950 to what they're looking for, 1052 00:25:51,950 --> 00:25:53,385 not just kind of just be like, 1053 00:25:53,385 --> 00:25:55,420 pick something or here's a catalog. 1054 00:25:55,420 --> 00:25:57,122 Like it's our job to guide them 1055 00:25:57,122 --> 00:25:58,423 to what they're looking for 1056 00:25:58,423 --> 00:26:00,025 and to know our products. 1057 00:26:00,025 --> 00:26:00,592 So hopefully 1058 00:26:00,592 --> 00:26:01,993 that makes it easier for them 1059 00:26:01,993 --> 00:26:04,095 to kind of branch off from that. 1060 00:26:04,362 --> 00:26:05,030 Okay. 1061 00:26:05,063 --> 00:26:06,598 So when we talk about products, 1062 00:26:06,598 --> 00:26:07,499 where do you 1063 00:26:07,499 --> 00:26:08,567 what sort of the future 1064 00:26:08,567 --> 00:26:09,334 where do you see products 1065 00:26:09,334 --> 00:26:10,635 going from here 1066 00:26:10,635 --> 00:26:12,304 in both the kitchen and bathroom? 1067 00:26:12,304 --> 00:26:13,605 I think color. 1068 00:26:13,605 --> 00:26:15,540 Going back to the color again. 1069 00:26:15,540 --> 00:26:16,708 Dipping from that same well. 1070 00:26:17,876 --> 00:26:18,910 It's definitely color. 1071 00:26:18,910 --> 00:26:20,312 I mean, I think we talked a lot about it. 1072 00:26:20,312 --> 00:26:22,681 So bluetooth, Alexa, 1073 00:26:22,681 --> 00:26:24,349 I mean, all of that technology, 1074 00:26:24,349 --> 00:26:27,152 I feel like a lot of stuff is going to that. 1075 00:26:27,152 --> 00:26:28,620 And then also just creative 1076 00:26:28,620 --> 00:26:29,421 storage things 1077 00:26:29,421 --> 00:26:30,121 and cabinetry 1078 00:26:30,121 --> 00:26:32,490 to see all kinds of different things 1079 00:26:32,490 --> 00:26:34,025 coming out with that, 1080 00:26:34,025 --> 00:26:35,327 things that are in motion to 1081 00:26:35,327 --> 00:26:36,795 for your trash cabinets open. 1082 00:26:36,795 --> 00:26:37,495 If you kick your foot 1083 00:26:37,495 --> 00:26:38,597 underneath the toe kick, 1084 00:26:38,597 --> 00:26:39,998 you know, all that kind of stuff. 1085 00:26:39,998 --> 00:26:41,099 Again, that everything is just going 1086 00:26:41,099 --> 00:26:42,300 be working for itself. 1087 00:26:42,300 --> 00:26:43,735 You're not to touch anything anymore. 1088 00:26:43,735 --> 00:26:44,269 All right. 1089 00:26:44,703 --> 00:26:46,471 So it's the technology. 1090 00:26:46,471 --> 00:26:48,306 It's it's the trends, it's the colors. 1091 00:26:48,306 --> 00:26:49,941 It's it's everything. 1092 00:26:49,941 --> 00:26:50,976 Everything keeps changing. 1093 00:26:50,976 --> 00:26:52,877 New stuff keeps coming out all the time. 1094 00:26:52,877 --> 00:26:53,511 So actually, 1095 00:26:53,511 --> 00:26:54,846 because you brought up the storage, 1096 00:26:54,846 --> 00:26:56,114 I've often had that thought, 1097 00:26:57,082 --> 00:26:57,782 well, say 1098 00:26:57,782 --> 00:26:58,817 that the consumer doesn't know 1099 00:26:58,817 --> 00:27:00,151 what they don't know 1100 00:27:00,151 --> 00:27:02,053 how how is it that you can 1101 00:27:02,053 --> 00:27:04,055 they may not know what storage needs 1102 00:27:04,055 --> 00:27:05,757 that are even available to them 1103 00:27:05,757 --> 00:27:06,291 for what they have? 1104 00:27:06,291 --> 00:27:08,059 Or do you have like probing questions 1105 00:27:08,059 --> 00:27:09,628 that you get to them to say, 1106 00:27:09,628 --> 00:27:11,162 look, we have like 9,000 1107 00:27:11,162 --> 00:27:12,797 different storage options here. 1108 00:27:12,797 --> 00:27:14,199 What are your challenges 1109 00:27:14,199 --> 00:27:15,700 you facing so you could find them? 1110 00:27:15,700 --> 00:27:16,701 What would work for them? 1111 00:27:16,701 --> 00:27:17,502 Right? Absolutely. 1112 00:27:17,502 --> 00:27:18,203 So a lot of times 1113 00:27:18,203 --> 00:27:19,904 I always ask like, what? 1114 00:27:19,904 --> 00:27:21,172 What storage you need? 1115 00:27:21,172 --> 00:27:21,706 What do you have 1116 00:27:21,706 --> 00:27:22,807 that does not work in your kitchen? 1117 00:27:22,807 --> 00:27:24,442 Now, how can we solve that? 1118 00:27:24,442 --> 00:27:26,277 Is it your Tupperware drawers 1119 00:27:26,277 --> 00:27:27,545 does that drive you crazy every time? 1120 00:27:27,545 --> 00:27:27,846 Like, 1121 00:27:27,879 --> 00:27:29,247 you know, all kinds of things like that. 1122 00:27:29,247 --> 00:27:30,482 Just asking those questions 1123 00:27:30,482 --> 00:27:32,217 about how they live their life 1124 00:27:32,217 --> 00:27:33,418 and function in their kitchen, 1125 00:27:33,418 --> 00:27:35,420 it kind of helps you like, oh, 1126 00:27:35,420 --> 00:27:35,720 you know, 1127 00:27:35,720 --> 00:27:36,721 we have this great thing, 1128 00:27:36,721 --> 00:27:38,723 you know, it holds all your K-Cups 1129 00:27:38,723 --> 00:27:39,290 for you, right? 1130 00:27:39,290 --> 00:27:40,592 Your new beverage area, 1131 00:27:40,592 --> 00:27:42,060 you know, all that kind of stuff. 1132 00:27:42,060 --> 00:27:43,261 So all those little things is 1133 00:27:43,261 --> 00:27:44,929 what clients get excited about 1134 00:27:44,929 --> 00:27:45,630 because that does 1135 00:27:45,630 --> 00:27:47,065 help them in their day to day life 1136 00:27:47,065 --> 00:27:48,933 when things are new, organized and 1137 00:27:48,933 --> 00:27:50,335 in a certain spot. So 1138 00:27:51,403 --> 00:27:52,337 it's just one of those it's 1139 00:27:52,337 --> 00:27:53,638 just talking to them a lot, 1140 00:27:53,638 --> 00:27:54,739 just asking them 1141 00:27:54,739 --> 00:27:55,740 if they have pictures, 1142 00:27:55,740 --> 00:27:57,042 if they've seen inspiration, things 1143 00:27:57,042 --> 00:27:58,143 that they like. 1144 00:27:58,209 --> 00:27:59,044 Usually they're not 1145 00:27:59,044 --> 00:27:59,811 they're not shy 1146 00:27:59,811 --> 00:28:01,112 about telling you what they've seen 1147 00:28:01,112 --> 00:28:02,313 and what they like. 1148 00:28:02,313 --> 00:28:03,214 Okay. Yeah. 1149 00:28:03,214 --> 00:28:05,684 So what motivates you? 1150 00:28:05,684 --> 00:28:07,218 You've been at this now, 1151 00:28:07,218 --> 00:28:08,186 well, for 14 years, 1152 00:28:08,186 --> 00:28:10,221 but here at ProSource for for ten, Yeah. 1153 00:28:10,321 --> 00:28:11,790 What motivates you to keep coming in 1154 00:28:11,790 --> 00:28:12,991 and keep doing this each day? 1155 00:28:12,991 --> 00:28:13,925 Every day is different. 1156 00:28:13,925 --> 00:28:14,959 Every client's different, 1157 00:28:14,959 --> 00:28:16,261 every project is different. 1158 00:28:16,261 --> 00:28:18,129 Everything's different every single day. 1159 00:28:18,129 --> 00:28:18,997 So which 1160 00:28:18,997 --> 00:28:20,598 I think that's what 1161 00:28:20,598 --> 00:28:23,001 that's what excites me, is just that 1162 00:28:23,001 --> 00:28:24,235 every homeowner's different. 1163 00:28:24,235 --> 00:28:24,569 So if 1164 00:28:24,569 --> 00:28:25,470 I'm doing it, yes, I'm 1165 00:28:25,470 --> 00:28:26,471 doing the same thing every day, 1166 00:28:26,471 --> 00:28:28,873 but I'm doing it differently every day. 1167 00:28:28,873 --> 00:28:30,208 So I think that's 1168 00:28:30,208 --> 00:28:31,543 that's the fun part about it. 1169 00:28:31,543 --> 00:28:32,944 It's is the challenge 1170 00:28:32,944 --> 00:28:35,880 is it's just different every day. 1171 00:28:36,815 --> 00:28:40,051 Sometimes good, sometimes bad. 1172 00:28:40,051 --> 00:28:40,452 All right. 1173 00:28:40,452 --> 00:28:42,721 So we just call it challenging. 1174 00:28:42,721 --> 00:28:45,290 Gee, that's great. 1175 00:28:45,290 --> 00:28:46,925 Well, I appreciate you joining us today 1176 00:28:46,925 --> 00:28:48,460 and talking to us, Laura Treiber 1177 00:28:48,460 --> 00:28:51,763 everyone. Thanks for being here. 1178 00:28:52,464 --> 00:28:53,398 We appreciate you 1179 00:28:53,398 --> 00:28:55,600 joining us on The ProSource Podcast. 1180 00:28:55,600 --> 00:28:56,234 Please 1181 00:28:56,234 --> 00:28:57,702 like and subscribe to us 1182 00:28:57,702 --> 00:28:59,370 wherever you get your podcasts. 1183 00:28:59,370 --> 00:29:01,406 Plus follow us on social media. 1184 00:29:01,706 --> 00:29:02,607 Visit our website 1185 00:29:02,607 --> 00:29:04,642 1186 00:29:04,642 --> 00:29:06,644 and visit your local ProSource 1187 00:29:06,644 --> 00:29:07,645 Wholesale showroom 1188 00:29:07,645 --> 00:29:10,415 for all your home remodeling needs.