Whether you're involved in construction & trades or in manufacturing, ensuring top-notch quality is paramount. One bad job can possibly break years of good and hard work!
In this episode, Jacob Edmond, CEO of Duckworks Millwork Solutions, joins Khalil & Martin to discuss quality control, making checklists, and why it is critical to apply these things in your business today.
Time Stamps
- 00:32 - Episode Intro
- 02:53 - Intro to Jacob Edmond
- 04:02 - What is Quality Control?
- 04:47 - When Do You Need a Dedicated QC Staff?
- 07:54 - Why Does Quality Control Matter?
- 09:54 - Customer Concessions & Quality Control
- 14:19 - Common Areas Needing Quality Control in Manufacturing
- 20:34 - The Cost of Quality
- 23:41 - The Importance of a Checklist
- 31:57 - Quality Control Metrics
- 37:44 - Gaining Insights From Your Employees
- 40:45 - Implementing Checklist & Quality Control
- 56:47 - Episode Outro & Takeaways
Quotable Moments
- "My dad used to always tell me, you can add cost, only the customer can add value." - Martin Holland
- "Quality control isn't just preventing mistakes, it's refining your process to prevent future mistakes and constantly reduce your mistakes." - Jacob Edmond
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Resources
More from Jacob Edmond
More from Martin
More from Khalil
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What is The Cash Flow Contractor?
If you’re like most contractors we know, then you started your business because you’re passionate about and great at your craft. You also wanted to be your own boss. Owning a business has a lot of advantages, but also a lot of challenges.
We started this podcast to talk about things that matter to you as an owner, like business fundamentals, sales processes, marketing, leadership, and much more. Armed with knowledge, you’ll be able to reach your goals, whether that’s growth, getting your shop to run without you, or anything in between.