EP 449: The Most Undervalued Skill of the 21st-Century Economy

This is the penultimate episode of Strange New Work, a special series from What Works that explores the future of work through the lens of speculative fiction.

What's the most undervalued skill of the 21st-century economy? Moderation.

I very well might be forgetting something. But with more of our lives and work showing up online every day, the way our feeds, data, and connections are moderated is critical to our daily lives. Moderation can be many things—it's how platforms are designed, how content is incentivized or de-incentivized, and how communication between people is mediated. Some moderation is done structurally, some is done with code, but lots of moderation is done by real people all over the world.

In this episode, I take a close look at the skill of moderation, its role in our evolving tech futures, and the politics that complicate this essential work.

Footnotes:

• "Welcome to hell, Elon" by Nilay Patel on The Verge
• "Why Elon's Twitter is in the Sh*tter with Nilay Patel" on Offline with Jon Favreau
• Fall; Or, Dodge in Hell by Neal Stephenson
• Work Without the Worker by Phil Jones
• "Content Moderation is Terrible by Design" featuring Sarah T. Roberts on Harvard Business Review
• "Moderating Social Media" on the agenda on YouTube
• "How Microwork is the Solution to War" by Ben Irwin on Preemptive Love
• "Reddit faces content quality concerns after its Great Mod Purge" by Scharon Harding
• Rosie Sherry on tips for content moderation
• "Neal Stephenson Explains His Vision for the Digital Afterlife" on PC Mag

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• (00:00) - EP 7: Moderation is the Skill of the Future
• (13:34) -

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What is What Works?

Work is central to the human experience. It helps us shape our identities, care for those we love, and contribute to our communities. Work can be a source of power and a catalyst for change. Unfortunately, that's not how most of us experience work—even those who work for themselves. Our labor and creative spirit are used to enrich others and maintain the status quo. It's time for an intervention. What Works is a show about rethinking work, business, and leadership for the 21st-century economy. Host Tara McMullin covers money, management, culture, media, philosophy, and more to figure out what's working (and what's not) today. Tara offers a distinctly interdisciplinary approach to deep-dive analysis of how we work and how work shapes us.