The murder of George Floyd in May 2020 sparked a social reckoning around the U.S. It also sparked intense conversations among executive leaders — and those conversations are continuing to this day.
But what separates the organizations with the best intentions and those who are taking significant action to create more opportunity and equality for black employees and other minorities?
During this episode of Retail Remix, get diversity and inclusion insights, challenges and best practices from Michael Bach, who is the Founder and CEO of the Canadian Centre for Diversity and Inclusion. He also shares some key takeaways from his book, Birds of All Feathers.
The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.