{
  "version": "1.2.0",
  "chapters": [
    {
      "title": "Intro\r",
      "startTime": 1,
      "endTime": 98
    },
    {
      "title": "Customer service response times\r",
      "startTime": 98,
      "endTime": 222
    },
    {
      "title": "Proving that I’m the real deal\r",
      "startTime": 222,
      "endTime": 313
    },
    {
      "title": "The importance of prioritizing customer service and productivity\r",
      "startTime": 313,
      "endTime": 415
    },
    {
      "title": "How to embrace the bots\r",
      "startTime": 415,
      "endTime": 572
    },
    {
      "title": "Don’t act like your bots are people\r",
      "startTime": 572,
      "endTime": 672
    },
    {
      "title": "Optimizing for response speed",
      "startTime": 672,
      "endTime": 0
    }
  ]
}