Talk Commerce

Welcome to Talk Commerce, where we explore how merchants, agencies, and developers experience commerce and the communities they work and live in.

This week we interview Rachel Fefer with Gorgias. Rachel talks about customer experience and how ecommerce merchants need to “Step up their game” for customer experience online. We go over some real-life examples of great and not-so-great customer experiences. Rachel walks us through the time to respond to a request (How long is too long), personalizing the experience and data silos. This is a fun and informative interview.

This episode was recorded on July 8th, 2021

Show Notes

Welcome to Talk Commerce, where we explore how merchants, agencies, and developers experience commerce and the communities they work and live in. This week we interview Rachel Fefer with Gorgias. Rachel talks about customer experience and how ecommerce merchants need to “Step up their game” for customer experience online. We go over some real-life examples of great and not-so-great customer experiences. Rachel walks us through the time to respond to a request (How long is too long), personalizing the experience and data silos. This is a fun and informative interview. This episode was recorded on July 8th, 2021

Creators and Guests

SP
Producer
Susan Peterson

What is Talk Commerce?

If you are seeking new ways to increase your ROI on marketing with your commerce platform, or you may be an entrepreneur who wants to grow your team and be more efficient with your online business.

Talk Commerce with Brent W. Peterson draws stories from merchants, marketers, and entrepreneurs who share their experiences in the trenches to help you learn what works and what may not in your business.

Keep up with the current news on commerce platforms, marketing trends, and what is new in the entrepreneurial world. Episodes drop every Tuesday with the occasional bonus episodes.

You can check out our daily blog post and signup for our newsletter here https://talk-commerce.com