The Ryan Hanley Show

In this episode of The Ryan Hanley Show, Ryan Hanley interviews Nigel Walsh, Managing Director of Insurance for Google. Nigel joins the podcast for a fun and nerdy discussion examining the differences between digitizing your insurance business and building a digital insurance business. The distinction is larger and more impactful than you might think. Don't miss this epic conversation...

Episode Highlights:

Nigel shares the difference between digitization and digitalization. (11:09)

Nigel shares why digitization is not a bad thing. (15:18)

Nigel mentions some important points about digitalization. (19:32)

Nigel shares how people have become more innovative during the pandemic. (20:45)

Nigel mentions some really cool things he learned during his induction to Google. (23:49)

Nigel shares how to earn someone’s trust and respect. (30:04)

Nigel mentions the best advice he was given when he left university. (36:23)

Key Quotes:

“If we create a fully digitalized agency that customers aren't ready for, then we still fail...Which is why digitization also works.” - Nigel Walsh

“Sometimes, good is good enough. It doesn't need to be leading edge. You just need to make sure that you can pay your claims, you can serve your customers...that you do the right thing.” - Nigel Walsh

“More businesses have been started in the last 12 months. So, even during a pandemic, people become more innovative, and are out there taking risks using government support or whatever else to go and start businesses.” - Nigel Walsh

Resources Mentioned:

Nigel Walsh LinkedIn

Google

Reach out to Ryan Hanley

Learn more about your ad choices. Visit megaphone.fm/adchoices

Show Notes

In this episode of The Ryan Hanley Show, Ryan Hanley interviews Nigel Walsh, Managing Director of Insurance for Google. Nigel joins the podcast for a fun and nerdy discussion examining the differences between digitizing your insurance business and building a digital insurance business. The distinction is larger and more impactful than you might think. Don't miss this epic conversation...


Episode Highlights:

  • Nigel shares the difference between digitization and digitalization. (11:09)
  • Nigel shares why digitization is not a bad thing. (15:18)
  • Nigel mentions some important points about digitalization. (19:32)
  • Nigel shares how people have become more innovative during the pandemic. (20:45)
  • Nigel mentions some really cool things he learned during his induction to Google. (23:49)
  • Nigel shares how to earn someone’s trust and respect. (30:04)
  • Nigel mentions the best advice he was given when he left university. (36:23)


Key Quotes:

  • “If we create a fully digitalized agency that customers aren't ready for, then we still fail...Which is why digitization also works.” - Nigel Walsh
  • “Sometimes, good is good enough. It doesn't need to be leading edge. You just need to make sure that you can pay your claims, you can serve your customers...that you do the right thing.” - Nigel Walsh
  • “More businesses have been started in the last 12 months. So, even during a pandemic, people become more innovative, and are out there taking risks using government support or whatever else to go and start businesses.” - Nigel Walsh


Resources Mentioned:

Learn more about your ad choices. Visit megaphone.fm/adchoices

Creators & Guests

Host
Ryan Hanley
Entrepreneur. Speaker. Advisor.

What is The Ryan Hanley Show?

The Ryan Hanley Show shares the original ideas, habits, and mindsets of world-class original thinkers you can use to produce extraordinary results in your life and business.

Dive deep into the raw insights from top minds in leadership, business, and performance, delivered through candid conversations that make you feel like an insider.

We challenge the status quo because it's clear—conventional thinking has led many to dissatisfaction, poor health, and financial hardship. But not you. This podcast delivers the unguarded truths and actionable strategies the gatekeepers kept to themselves.

Hosted by Ryan Hanley, a relentless leader and performance strategist.

This is the way.