In this conversation, Dr. Sera Lavelle shares her journey from being a clinical psychologist to co-founding an app focused on emotional eating. She discusses the operational differences between running a therapy practice and a tech startup, emphasizing the importance of company culture, feedback loops, and agile methodologies. Dr. Lavelle also highlights her experience managing a large team of interns, the challenges of project management, and the lessons learned in balancing compassion with business needs. She envisions scaling her app to reach a broader audience while maintaining a focus on mental health and wellness.
We hope you enjoyed this episode of Behind the Ops!
- Christen and the Behind the Ops Podcast team :)
Connect with me:
LinkedIn - https://www.linkedin.com/in/christenldeeb/
Listen to Behind the Ops on these podcast platforms:
Spotify: https://open.spotify.com/show/20duTOrJAkCRN3KbunIN7b
Apple Podcasts: https://podcasts.apple.com/us/podcast/behind-the-ops/id1849635897
Amazon Podcasts: https://music.amazon.com/podcasts/329c4d9b-a630-4160-b917-c3b382f407b5/behind-the-ops
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Behind the Ops with Christen Belcher reveals what it really takes to scale a business from the inside out. With over 25 years of experience leading digital transformation and operational excellence, Christen brings candid conversations with operations leaders who are building efficient, data-driven, and customer-centric organizations. Each episode uncovers how top companies design systems, dashboards, and operating models that turn strategy into execution - and chaos into clarity. Whether you’re a founder, COO, or operator, this is your blueprint for scaling sustainably and aligning operations with real business growth.
What is Behind the Ops?
Welcome to Behind the Ops is the podcast that takes you behind the scenes of how businesses really run and scale. Hosted by Christen Belcher, a seasoned leader with over 25 years of experience driving digital transformation and operational excellence, this show unpacks what truly fuels growth: the customer journey, the operating model, and the systems that connect strategy to execution.
Each week, Christen sits down with operations leaders from across the U.S. for candid conversations about the dashboards, processes, and decision frameworks that power efficiency and long-term success. You’ll hear real stories, proven strategies, and practical insights - not theory - to help you build scalable, resilient, customer-centric businesses.
Whether you’re an executive, operator, or builder, Behind the Ops is your go-to resource for transforming operational chaos into clarity and sustainable growth.
🗓 New episodes drop every Thursday at 8:00 AM ET.
Because scaling shouldn’t feel like guesswork - welcome to the playbook for customer-centric growth.