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David Latona:
Welcome to Co-op Conversations with DEMCO, 
where we talk about the topics that impact your power,

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your co-op, and your community. I'm your host, 
David Latona.

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Joining us today is DEMCO's District Manager Andy Graham and 
lineman Justin Andrews,

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who recently returned from storm restoration work following 
Winter Storm Fern.

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And that's what we're talking about today.

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Welcome to the podcast, men.

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Andy Graham:
Thank you, David.

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Justin Andrews:
Yes, sir.

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David Latona:
I'm so excited that y'all are here.

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This is the first time on DEMCO's podcast that we're talking 
about a specific storm,

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what it's like from the perspective of the crews who are actually 
working in the field.

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Today, you've just come back from working a winter storm in north 
Louisiana.

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Andy, can you tell us where our crews were called and what that 
entailed?

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Andy Graham:
We went to Northeast Louisiana Power in Oak Grove.

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David Latona:
It's a beautiful place.

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Andy Graham:
Yeah, yeah.

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David Latona:
Northeast Louisiana. I hear there's a lot of action going on up 
there,

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but I know also there were some other crews from DEMCO that went 
to Concordia,

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but that's not the crew that you guys were on.

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So what's the best resource that DEMCO provides to a co-op in 
need when they make that call?

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Andy Graham:
Yeah, it kind of depends on what they need, 
what type of equipment that they need.

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In this case, we brought there were 16 of us.

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So we had a digger truck, we had bucket trucks, 
we had our off-road equipment.

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We bring a mechanic with us. It really just depends on what they 
need.

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David Latona:
That's interesting too, because I know northeast is a smaller 
co-op than DEMCO.

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But also you don't think about needing off-road equipment in 
North Louisiana.

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But tell me about that experience.

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Was there a great need for that?

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Justin, you saw some of that.

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Justin Andrews:
Yeah.

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David Latona:
Track equipment that we use.

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Justin Andrews:
I was actually on the track bucket.

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David Latona:
Were you? Okay, tell me about that.

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Justin Andrews:
If we wouldn't have had that track bucket, 
it would have been a lot harder than it was. A lot of their stuff

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is off-road, and it's hard to get to.

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If we wouldn't have had the off-road bucket, 
it'd been a lot more work than we already did.

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David Latona:
And I know that's great for us when we've got special equipment, 
but when we're going,

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we want our mechanic too. We don't want to increase that burden 
on Northeast to say,

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"Hey, we're sending a bunch of equipment," but who knows what 
could happen in the case of a storm restoration?

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Once you guys are called, right.

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So, DEMCO gets the call from the statewide.

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Once they tell Andy, build this team.

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Here's your guys. How does that work?

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You guys meet up in one place, or do you guys roll out from your 
district offices?

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How does that work?

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Andy Graham:
We're going to bring two from every office most of the time, 
which this time we brought more than two from –

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Justin Andrews:
Three at my office.

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Andy Graham:
We had three at his office. We're generally going to bring our 
newest,

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best equipment. We don't want to be four hours from home and have 
a breakdown.

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David Latona:
Good point.

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Andy Graham:
So from there, we're going to get everything buttoned up at home.

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You know, make sure that everything at home is good.

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Another consideration, you know, 
like with this storm, we've got to make sure that our system is

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okay before we can go work on someone else's system.

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And that's not always the case. Back in '22, 
we went to South Carolina,

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and we knew that there was no threat of ice here.

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And so we went ahead of time and staged, 
and the ice came in that night.

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But typically be it ice or hurricane, 
we're going to make sure that our system is in the clear before

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we go anywhere. We'll meet up here at headquarters, 
you know, generally early in the morning and roll out from

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there.

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David Latona:
Let's say you guys are caravanning up there.

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You're going to stay away from home, 
away from your families.

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When you arrive at Northeast Power, 
what's the boots on the ground scene there?

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When you get there, what does it look like to you all?

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Andy Graham:
So in this case, we pulled up. We kind of had a little bit of a 
welcoming party.

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You know, they, they all piled out of the office and came to 
greet us. So we get there,

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and we met with Mr. Jeff, Ms. Norah, 
and just kind of gave us a briefing of what it was going to look

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like, what we could expect. We're working on a foreign system 
that we're totally unfamiliar with.

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So we're going over voltages. We're going over safety protocol, 
the type of equipment that they use.

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Generally just what we can expect while we're there, 
along with what our sleeping arrangements look like.

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You know, what does the food look like? What about material?

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You know, that sort of thing.

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David Latona:
Yeah, I would imagine day-to-day life is very different during 
that response process.

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Andy Graham:
Right.

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David Latona:
So, Justin, when you were there and they said, 
"Here's your supper and here's your bunk." How did that make you

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feel inside?

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Justin Andrews:
Well, once I figured out that we was going to have some good food 
and a warm place to sleep,

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I was okay. You know, if we can get us a hot shower and a good 
comfort bed,

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you know, we're okay. We can work all day.

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David Latona:
I know Jeff, the GM up there at Northeast was super happy to have 
you guys come.

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He was just pleased. I imagine when Andy said they poured out of 
the office to greet you all,

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that's probably something he had lined up. He's like, 
"Y'all, when they get here, we're gonna make them feel at home,

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too. And that's great."

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Justin Andrews:
They did.

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Andy Graham:
They did.

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Justin Andrews:
They made us feel at home.

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David Latona:
That's great. And there's different things that you don't think 
of,

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right? Like you got to take care of the laundry for these people 
for up to two weeks,

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right? That's our response time that we'll send a crew for about 
two weeks at a time.

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Andy Graham:
Yeah.

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David Latona:
And we want to make sure that they're not worried about, 
they being you guys,

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when you come to work at Northeast.

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And then when we have guests come to DEMCO, 
we want to make sure that they're not worried about something

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else. It's a meticulous job. It's a dangerous job.

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We want them to be ready. So you've both worked hurricanes and 
tornadoes,

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and now this is a winter storm. What do you see as the 
difference?

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I know at DEMCO, we don't have as many winter storms as we might 
have hurricane responses.

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So how is that different for the team, 
Andy, when they were responding to an ice storm?

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Even some that may have been their first response, 
right?

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Andy Graham:
Yeah. I think it's different in the sense that we're dealing with 
pretty harsh weather conditions,

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right? You know, in this case, what were we down 16, 
17 [degrees] a couple mornings?

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Justin Andrews:
Yeah.

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Andy Graham:
You know, it was cold. It was windy.

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Justin Andrews:
Ice didn't melt for days.

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Andy Graham:
That's right.

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David Latona:
Oh, wow.

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Andy Graham:
You know, so the hazard is still there as far as on the road.

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And certainly the weather is a big difference in the two, 
and the length of daylight too.

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On ice Storm, we're still going to work 16 [hours], 
but part of it's going to be in the dark.

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We don't have those long days like you do during the hurricane.

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David Latona:
I didn't think about that. We've got a limitation on the number 
of hours that our people can work due to safety,

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right. You want to be fully rested each day.

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But that day is a lot shorter in the summer.

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No problem.

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Andy Graham:
Right.

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David Latona:
Dusk to dawn is when you're off system.

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But that time is so different in the winter time.

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So you've got to start in the dark, 
and you might be finishing in the dark.

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So when you guys are working, you know you're boots on the ground 
working that outage.

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The lines are down, the trucks are set up, 
you've got traffic controls in place,

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which there wasn't a whole lot of traffic, 
I don't guess with the roads closed.

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But when I think about how cold my fingers get in the winter 
time,

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and I try to do something, it's almost impossible.

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But I know when safety measures are in place, 
when you're wearing sleeves and gloves and insulation

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to protect you from the electricity, 
it makes it that much more difficult to work in the cold.

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So how does that compare when it's cold versus hot?

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Justin Andrews:
Yeah, it definitely slows you down a little bit. You know, 
you got a lot more bulk on you in that bucket.

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You can't move as good as you normally can, 
you know, so you gotta watch everything you do,

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and you're cold, but you're actually getting hot, 
you know, because you got all these big jackets on and –

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Andy Graham:
You will. You'll go from, you know, 
freezing cold to now I'm too hot.

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And I took too much off, now I'm cold again, 
all day.

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David Latona:
Back and forth, right? I get a, 
maybe a good layer of sweat now that is freezing.

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And when you're on 15 degrees, it's tough.

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You got sun for a while, then maybe now it's shade again.

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It can get really cold really fast and your extremities start to 
stop working as well,

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right? When I want to screw that nut on that bolt in August, 
it's very different than in January.

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Justin Andrews:
Oh yeah. Yeah. Fingers go numb.

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Andy Graham:
When it would get to about, what did you say, 
Justin, about 4:00 in the afternoon?

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Justin Andrews:
Yeah.

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Andy Graham:
And that sun would hit a certain angle where now you're in pretty 
much in the shade.

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It would start getting cold quick.

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Justin Andrews:
And you're out in the middle of these fields, 
and the wind is blowing 100 miles an hour, I think.

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Andy Graham:
Yeah.

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David Latona:
Oh, wow.

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Andy Graham:
Yeah.

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David Latona:
You know, the co-ops in the northern areas of the US experienced 
that,

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but that was cold weather down here in Louisiana.

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Justin Andrews:
Yeah. It's definitely something we're not used to.

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David Latona:
Definitely not. I know we had our storm almost a year ago in 
January of '25.

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We had 11 inches of snow I think, 
but it was so dry.

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I think we didn't have ice issues.

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We were fortunate that the outages were not as much.

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So are there some things that are pretty much the same in every 
storm,

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right? The trees down and the lines that have been damaged by 
wind or by weight or whatever it might be that has caused that

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breakage. Tell me a little bit about that.

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How was how were things the same as a hurricane response?

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Justin Andrews:
It was a lot of the same. Trees down, 
lines on the ground, broke poles,

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pretty much the same work. Just the conditions, 
like Andy said earlier,

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the conditions were different. You know, 
when you're working in ice,

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it's different hazards. People fall in, 
you know, and you got to worry about limbs falling out with ice

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on them. Had a couple of close calls.

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Andy Graham:
When you're working on the ice, 
getting out of the truck is dangerous,

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right?

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David Latona:
Great point.

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Andy Graham:
We probably all fell at least once.

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Justin Andrews:
Yeah, I think our cook went down a couple of times.

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Andy Graham:
Yeah.

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David Latona:
I know that a slip and fall in the workplace can be just as 
hazardous sometimes as a limb falling.

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Andy Graham:
Right.

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David Latona:
And when you guys are in and out, 
in and out, in and out, on different terrain that you're not used

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to, right. I don't have spikes on my boots to prevent me from 
sliding on the ice.

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So do you guys know some more of the weather conditions from Fern 
itself?

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Right, it passed through, and then when you guys were working, 
was there any more precipitation?,

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rainfall, snow frozen?

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Andy Graham:
Yeah. We had one day where it rained for the better part of that 
day.

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Just a steady, soaking rain. I think that was the only one.

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Justin Andrews:
Yeah. The only other issue we really had was it would kind of 
thaw out during the day.

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But then at night right back it was frozen.

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So, you know, slick again.

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David Latona:
Oh man. Yeah. So you get the melt of the, 
whether it be snow or sleet,

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and then it freezes solid that night.

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So that is another issue you have to tackle.

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So I know you guys because of your experience you have worked 
winter storms.

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So was there a difference in Fern, 
and let's say Winter Storm Uri that we faced in the past?

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Justin Andrews:
I think the difference of the two was the ice just didn't melt 
for days.

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I mean, we worked on ice for, what Andy, 
a week and a half?

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Andy Graham:
Yeah, at least. I think, too, that just the scale of Fern.

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Right? So it went from Louisiana to Tennessee.

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And so that means that, you know, 
we're trying to get material at Northeast.

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We're trying to get poles at Northeast.

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Well, they also need them in Tupelo and Oxford, 
in Nashville.

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That's with any kind of storm, getting material can be a 
challenge,

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right?

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Justin Andrews:
Also the resources, I mean, the people, 
you know, people scattered out. You can't get as many people.

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Andy Graham:
That's right.

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Justin Andrews:
Office. You know.

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Andy Graham:
Yeah.

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Justin Andrews:
Or one co-op. You know, you got them all over the country.

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David Latona:
Sure. Now let's get a little more personal, 
I guess.

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You guys are when you go on a call like this, 
you've done this before,

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but what's that like when you leave the family at home, 
you leave your loved ones at home.

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Was it like day three meltdown? You might call your wife and the 
kids are going crazy.

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Or what's that like for you guys when you're on the road?

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Andy Graham:
It's good if you can get everything prepared and squared away 
ahead of time.

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So this is the 10th time that I've been off working.

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So my wife, she knows the drill basically.

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She knows what to do. She knows what to expect.

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I tell her ahead of time, prepare for me to be gone for two 
weeks.

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Most of the time you're not gone for that long, 
but prepare for that. In this case, we were.

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That makes it easier for us if we can have everything squared 
away at home.

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We don't have to worry about that.

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And it can mean that while I'm there working, 
I'm only worried about that.

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I'm not worried about things at home.

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All that's taken care of. I'm just worried about what I'm doing 
and doing the things that we need to do to be successful there.

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David Latona:
That's good, that's good. Justin, 
how about you?

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Justin Andrews:
Yeah, it definitely helps knowing that they can handle it at 
home, you know? I got three boys,

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and they can get a little rough.

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You know, I think I had to give my little boy about ten chances 
while I was gone.

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One more chance, Daddy. One more chance.

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David Latona:
One more chance. That's all I need.

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That's great to hear that preparation is so much a key in 
everything that we do at a utility.

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But to even know that that kind of spills over at home.

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And it does, you're right, Andy. It makes you feel better when 
you know you've made that preparation. You know, your loved ones

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are safe at home. So when DEMCO sends crews out to help, 
what do you want our members back home to know?

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16 of us in this crew were leaving a district somewhere to go 
work.

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Andy Graham:
The 16 of us that leave, we're leaving DEMCO shorthanded when we 
go,

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right? That means that everybody who hasn't gone is having to 
pull a little bit more weight than they normally would.

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But that favor gets returned so much from co-ops coming to help 
us.

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And it makes a huge difference when we have, 
you know, something like a like Hurricane Ida,

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right? And we've got all these people that came from all these 
places,

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left their families to come help us.

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Justin Andrews:
Yeah. Also, the guys that we leave back home, 
we know they're going to pick up our slack.

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They're going to handle what business needs to be handled and 
make sure the lights stay on.

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David Latona:
That's a great point. And I know that rotation comes around, 
right.

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The next time DEMCO sends a crew somewhere, 
you might not be on it,

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but one of your team members would be.

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Justin Andrews:
That's right. So I know that I'll be the one picking up the 
slack.

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David Latona:
So if you could tell DEMCO members one thing about a storm 
restoration like this,

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what would you have them know?

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Justin Andrews:
Just let them know that we're going to do everything in our power 
to get the lights back on. We're not going to stop until they

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come on.

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David Latona:
That's good. I know there's the whole crew of 16 there, 
and was it 7 or 8 that went to help Concordia?

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And that's what their main focus is, 
is to safely get that restoration moving.

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We do appreciate you guys for heading out and representing our 
co-op that way.

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I know we heard back from the general manager there and the other 
co-ops where we helped,

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and they were super thankful to have our crews go.

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And I know same thing, like you said, 
it's reciprocal.

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When we need them, it'll be great to have them come and help 
along with their equipment that they have.

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Guys, thanks again for heading out and working long days in tough 
conditions representing DEMCO so well.

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And thank you for listening to Co-op Conversations with DEMCO.

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Be sure to subscribe so you don't miss an episode.

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If you liked what you heard, leave us a review and like and share 
the episode with a friend.

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For Andy Graham and Justin Duck Andrews, 
I'm David Latona.

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Let's keep the conversation going.