Real-time conversational insights from phone call data

Daniel and Chris hang out with Mike McCourt from Invoca to learn about the natural language processing model architectures underlying Signal AI. Mike shares how they process conversational data, the challenges they have to overcome, and the types of insights that can be harvested.

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Featuring:

• Mike McCourt – GitHub, LinkedIn
• Chris Benson – Website, GitHub, LinkedIn, X
• Daniel Whitenack – Website, GitHub, X

Show Notes:

• Mike McCourt | Invoca Employee Spotlight
• Invoca
• Signal AI
• Zipf’s law
• Meet the Data Scientists Behind Invoca’s Conversational Analytics Algorithms
  -Invoca raises $56 million to apply AI and analytics to voice calls
  -Invoca’s Signal Discovery uses machine learning to conduct conversational analysis on inbound calls
  -Invoca - What Will You Discover?

Something missing or broken? PRs welcome!

Creators and Guests

Host

Chris Benson

Host

Daniel Whitenack

Guest

Mike McCourt

What is Practical AI?

Making artificial intelligence practical, productive & accessible to everyone. Practical AI is a show in which technology professionals, business people, students, enthusiasts, and expert guests engage in lively discussions about Artificial Intelligence and related topics (Machine Learning, Deep Learning, Neural Networks, GANs, MLOps, AIOps, LLMs & more).

The focus is on productive implementations and real-world scenarios that are accessible to everyone. If you want to keep up with the latest advances in AI, while keeping one foot in the real world, then this is the show for you!