Daniel Williams: Well, hi everyone.
Welcome to the MGMA Ask MGMA podcast.
This is part of the MGMA podcast network.
Uh, ASK MGMA is where we bring you some of the latest tools, strategies,
and insights to help medical practice leaders like yourself excel.
My name is Daniel Williams.
I'm a senior editor at MGMA, host of the MGMA.
Uh, podcast Network.
We have joining us for Ask MGMA as we always do, co-host Christy Goode,
who's a senior advisor at MGMA.
Christy, welcome yet again to the Ask MGMA podcast.
I.
Cristy Good: Thank you for having me.
Daniel Williams: Yeah.
So today we are gonna be focusing on a foundational element of
organizational success that is your mission, vision, and values or MVV.
So, um.
We're gonna be discussing an exciting new tool MGMA has released, as well
as upcoming playbooks that provide practical guidance for leaders.
So let's just dive into that.
So Christie, let's start with.
Um, well, let's, let me back up just a little bit.
You, you and I were talking offline.
We were talking about a lot of things you're involved in right now.
You're doing a lot of MGMA tools that many of our members may know about.
You're also working on playbooks.
If you don't mind just defining, let's start, start with the playbooks.
If anybody listening doesn't know what these new free MGMA member
benefits are, what are the playbooks.
Cristy Good: Sure.
Um, we just started putting together, um, what we call playbooks that help
kind of give you, um, an overall quick, kind of like for dummies, right?
Mm-hmm.
But playbook that says, here's.
Some resources.
Here's what you do in this instance, and just quick resources, usually five
to seven pages with links to a number of our tools that might be helpful so
that you can just have like a one stop.
Here's how I need to look at something, and here are some of my answers.
And we've done a series of, um, non-physician.
Playbooks for such as like staffing and compensation and things like that.
And then we've done a physician grouping of the same type of topics.
And coming up we will be re releasing a culture playbook, a mission and
value, vision and values playbook, uh, patient experience playbook.
Uh, cybersecurity playbook might already be out there actually, since we just had
our cybersecurity certificate last week.
And, um, also, um, soon a payer credentialing playbook.
Okay, so just quick resources that link to more of our tools, tips,
tricks, um, to look at it quickly so that you know, you don't have to
hunt through a number of resources.
Daniel Williams: So it's like a one stop shop for any of
those topics you mentioned.
So you're not navigating here, there, and everywhere trying
to find a particular topic.
You, you and your team have really put the best of the best
into that one playbook, right?
Is that how it is?
Right.
Cristy Good: Yeah.
That's, that's our goal.
Daniel Williams: Awesome.
Alright, so
let's talk about mission, vision, and values then this checklist.
What inspired its creation?
Um, how, how does it benefit medical practices?
Tell us about that.
Cristy Good: Um, sure.
Uh, the checklist was designed to provide a structured step by step process
for practices to develop or refine their mission, vision, and values.
We realize that many organizations understand the importance of MVV,
but struggle with where to start.
Okay.
Daniel Williams: Uh,
Cristy Good: this tool simplifies the process, ensuring alignment with the
organizational goals in its culture.
It specifically, or especially is useful, um, to help foster clarity
and engagement across teams.
Um, it started because I started the culture playbook.
Part of the culture playbook was a little segment on mission, vision, and values.
And then I was like, well, but there's so much that goes into your mission and your
vision and your values, um, especially when you're strategically planning.
And so from that, I started the playbook on the MVB.
And from that I made a little checklist to kind of help, a quicker
way to go through the process.
You know, for those that just want that one tool to just help them real quickly.
Daniel Williams: Okay.
So you mentioned in this particular checklist, it includes a detailed
step-by-step guide for developing, uh, mission, vision, and values.
Um, I've looked at it, it is incredibly impressive and
there are eight steps in total.
We're not gonna go through the whole, uh.
All the eight steps.
'cause that would take us a minute to get through all of those.
Let's just start with maybe the first two steps.
Talk about what they are and what they entail.
Cristy Good: Sure.
The first step is all about preparation and planning.
Um, it involves assembling a leadership team, engaging stakeholders, setting
clear objectives, and reviewing any existing MVV statements.
Um.
It, this helps ensure that everyone is on the same page
before diving into the process.
Mm-hmm.
And key is look at what you have first.
Right.
In this process as well as as you go forward.
Daniel Williams: Yep.
Cristy Good: And then the second step really puts focus
on the data and collection.
So that data collection and input, um, which is serving your
stakeholders and your stakeholders are, you know, your staff.
Don't forget about your staff.
Mm-hmm.
Um, I think.
Many people think it's all leadership, but it's also your staff, um, host
brainstorming sessions and then analyze that feedback to identify
common themes and priorities.
Um, those initial steps really are important because they'll lay the
groundwork for everything that follows.
Daniel Williams: Okay, well that really does make a lot of sense.
So, um, it sounds like these steps are designed to build a strong foundation
and ensure there's broad engagement.
I really like the idea that.
Don't just jump into what we've got here, but actually examine what you have
existing and then how do you integrate, what are what you already have to
some of the suggestions that we have.
So let's talk about involving stakeholders early in the process.
You know, identifying those stakeholders and then bringing them in so then
they can help impact the outcome.
Talk about that.
Cristy Good: Well, by bringing them in early, it really, um, ensures
that your MVV reflects a diverse group of perspectives and resonates
with everyone in the organization.
So really engaging everyone at the beginning and not
just be like, here you go.
This is what we're doing now, right?
And we, you put it all together.
It really helps foster buy-in, um, from the start making it
more likely that employees will embrace and live out that MVV.
That is they're in their daily work.
Um, it also helps you identify blind spots and opportunities where leadership
might not have seen it on their own.
So getting that broad view from everyone is really important.
Daniel Williams: Okay.
So last few questions then.
So for our leaders listening today, what advice would you
give them on implementing.
Um, a mission, mission, vision, and values, uh, program into their
day to day operations, uh, and integrate that into their practice.
How would you have them do that?
Cristy Good: I would make sure that MVV or, you know, mission,
vision and values is part of their every, every conversation.
Mm-hmm.
Um, and I know many places have it posted, like in their break room or right.
In their work areas, um, incorporate into your team meetings, um,
your training sessions, and even your performance evaluations.
Um, I think that's a big piece of it because people then know and are bought in
and see the value because it's also part of what they're gonna be evaluated on.
Um, recognize that and re reward employees that are, um, exemplifying
those values in their work.
Additionally communicate the MVV externally through patient
interactions and marketing efforts.
Like this is what we stand for, this is, this is what our vision
is, our mission is, and our values are here at this practice.
And it just becomes then part of the practices identity, both
internally and externally when you do something like that.
Daniel Williams: Okay.
Um, looking ahead then, final question.
Looking ahead, how do you envision tools like the checklist and playbooks shaping
the future of medical practice leadership?
You know, we kind of defined what these checklists, what these playbooks are in
the first place, but in a real practical sense, in a toolsy sense, how can that
help shape these practices and these practice leaders and their success?
Cristy Good: Well, um, with these resources, I think it helps the practice.
It gives them a roadmap to, um.
To sustain that process.
Okay.
Not only to develop it, but to sustain it.
And then by priority, prioritizing your MVV and your workplace
cultures, leaders can navigate those challenges more effectively and build
resilient, high performing teams.
And I know that, um, turnover in medical practices lately has been high.
Mm-hmm.
If you get those good employees, you wanna keep 'em, how do you engage 'em
by giving them, um, reason to be part of your team by incorporating those mission,
vision, and values into their daily work and having them feel pride in that.
Um.
Ultimately, you know, um, it's about creating a legacy of care and excellence
that benefits both employees and patients.
I think that's key.
I think many times in healthcare you're just thinking about the patients, but
your employees are a big part of that.
And your employees impact your patient care, your patient experience.
Um, your patients wanting to come back.
To you.
So that's important too, as you're building your practice and
keeping your practice, um, going.
It's, it's all one big circle.
Um, keep, you know, employees being part of it and, and your patients feeling that.
Daniel Williams: Okay.
Well, Kristy Goode, senior advisor at MGMA, thank you so much for
being a co-host on this show.
I clearly could not do this particular show without you, and I just appreciate
all the work you do with our MGMA members and help them, uh, answer
those questions when they go to that.
Big green button on the MGMA website that says Ask MGMA.
Christie is among those experts that answers those questions.
So, Christie, thanks for being here today.
Cristy Good: Well, thanks.
Thank you for giving me the opportunity to share what we're doing and what we
have to offer our members, um, because I think these tools are, and these
playbooks are great, um, benefits.
And instead of drinking from the fire hose, you know, grab one of our
tools, grab a playbook, and yeah.
And, and hopefully that'll help you.
Daniel Williams: That's awesome.
Okay, so everybody listening today, if you haven't already, check out the
mission, vision, and Values checklist.
It's available now@mgma.com.
You might have to do a little bit of navigation.
So what we're gonna do in the episode show notes, we're gonna put a direct
link into that so you can go right to it.
And this checklist includes that step by step guide with.
Eight actionable steps, um, for MVV, and we've only scratched the surface today
by discussing the first two you'll, so you'll see what the other six are there.
This is a free, um, tool and playbook for you, and so stay tuned for upcoming
playbooks, which promise to be invaluable tools for medical practice leaders.
As always, thank you so much for tuning in to.
Ask MGMA, uh, this particular podcast and to the MGMA Podcast Network.
Don't forget to subscribe and share this episode with your colleagues.
Again, I'm Daniel Williams and we've had Christy Good here with
us, so we'll see you next time.
Thank you so much everyone for listening.