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Mark Côté explains how Shopify's Infrastructure defined their charter and guiding principles, as well as how they decide what to focus on.
Show Notes
Mark Côté, Director of Engineering of Developer Infrastructure at Shopify, explains an exercise the Infrastructure group went through to define their boundaries of work. He shares their areas of focus, the team’s guiding principles, how they use their developer happiness survey to decide what to prioritize, and more.
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Discussion points:
(0:48) Mark's background
(1:43) How the Developer Acceleration org is structured
(4:43) The Infrastructure team's chart
(5:35) Three opportunities for impact
(7:49) Identifying the opportunities for impact
(10:51) Why they created a charter
(17:34) Infrastructure's guiding principles
(19:32) How they decide what to focus on
(21:44) Why they don't have product managers
(24:17) Ideas for reducing cognitive load
(29:05) Balancing customer requests with strategic roadmap items
(32:08) How Shopify's Developer Happiness survey works
(35:32) Who is involved in the Dev Happiness survey
(36:51) The survey's sampling strategy
(37:30) How the survey's results are used
(38:32) The survey's participation rate
(39:31) Steps they take after the survey
(42:52) Advice for others starting a developer acceleration team
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Mentions and links:
—
Discussion points:
(0:48) Mark's background
(1:43) How the Developer Acceleration org is structured
(4:43) The Infrastructure team's chart
(5:35) Three opportunities for impact
(7:49) Identifying the opportunities for impact
(10:51) Why they created a charter
(17:34) Infrastructure's guiding principles
(19:32) How they decide what to focus on
(21:44) Why they don't have product managers
(24:17) Ideas for reducing cognitive load
(29:05) Balancing customer requests with strategic roadmap items
(32:08) How Shopify's Developer Happiness survey works
(35:32) Who is involved in the Dev Happiness survey
(36:51) The survey's sampling strategy
(37:30) How the survey's results are used
(38:32) The survey's participation rate
(39:31) Steps they take after the survey
(42:52) Advice for others starting a developer acceleration team
—
Mentions and links:
- Follow Mark on LinkedIn
- Read blog posts written by members of Shopify's Developer Acceleration team
Creators & Guests
What is Engineering Enablement by Abi Noda?
This is a weekly podcast focused on developer productivity and the teams and leaders dedicated to improving it. Topics include in-depth interviews with Platform and DevEx teams, as well as the latest research and approaches on measuring developer productivity. The EE podcast is hosted by Abi Noda, the founder and CEO of DX (getdx.com) and published researcher focused on developing measurement methods to help organizations improve developer experience and productivity.