Scott Klososky on Turning Tribal Knowledge Into a Real Asset

Leighton Healey, CEO of KnowHow, introduces the rebranded show Built To Run and speaks with tech strategist and entrepreneur Scott Klososky (Future Point Of View) about where AI is headed for service businesses and franchising.

Scott argues companies should create an “AI constitution” to embed values into tools, and distinguishes data (what systems collect) from knowledge (judgment and pattern recognition held in people). They discuss knowledge and synthetic intelligence as assets that could belong on balance sheets, how AI may reshape revenue attribution, and Scott’s “humology” framework for defining the right human-vs-technology mix in any process.

Looking for more expertise from restoration industry experts? Head to https://tryknowhow.com

What is Built To Run?

Built to Run is a podcast for leaders building service businesses that don't live or die by their best people. As a company grows, more of how it works ends up living in a few key heads, and one resignation can put the whole thing at risk.

Each episode digs into how to get that knowledge out of people's heads and into the business itself, through in-depth conversations with the operators, founders, and thinkers who have done it.

Hosted by Leighton Healey, CEO of KnowHow, who has led from every seat in the service world: frontline operator, corporate leader, and now technology founder.