Enhancing Customer Service in a Personalized Contact Center with Denis Francoeur

Denis Francoeur talks about the evolution of the call center, how expectations have changed for operators and customers alike, and how the personalized contact center can change the game for customer experience and satisfaction.

Submit your Questions to Connected Knowledge

• (00:00) - Welcome to Connected Knowledge
• (00:18) - Call Center Time Travel with Denis Francoeur
• (09:24) - Call Center Sat
• (11:50) - CTI: Computer Telephone Integration
• (15:16) - Upland InGenius
• (23:26) - Learn more

What is Connected Knowledge from Upland Software?

Exploring contact center technology that drives agent productivity and provides exceptional customer service — delivering the right answers, to the right people, at the right time.