The Tom and Bob Show

Dave Fish, Ph.D., founder and CEO of CuriosityCX stops by to reflect on his career in CX and discuss a series of events and the customer experience management lessons learned upon the death of his father. The discussion helps to illustrate the situational factors that organizations need to be aware of and respond to when designing customer experiences, as well as the importance of empathy in the design process.

Show Notes

Dave Fish, Ph.D., founder and CEO of CuriosityCX stops by to reflect on his career in CX and discuss a series of events and the customer experience management lessons learned upon the death of his father. The discussion helps to illustrate the situational factors that organizations need to be aware of and respond to when designing customer experiences, as well as the importance of empathy in the design process. 

What is The Tom and Bob Show?

The Tom and Bob Show joins Tom DeWitt, Ph.D. the Director of CXM@MSU and Bob Kiple, MBA, a retired General Motors Global Customer Experience Strategist for interviews and discussions about topics in the world of customer experience management. Tom and Bob also serve as leaders of CX of M, Michigan's Association of Customer Experience Professionals.