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What if customer success wasn’t just a function — but the philosophy that shapes how your entire business grows?
In this episode, Dillon Young, founder of Customer Value Labs and a leading voice in the US SaaS and consulting space, shares the mindset and mechanics behind CS strategies that actually move the needle.
In this episode, Dillon Young, founder of Customer Value Labs and a leading voice in the US SaaS and consulting space, shares the mindset and mechanics behind CS strategies that actually move the needle.
From his early days in startups to advising leadership teams on defining customer success before the first hire, Dillon brings clarity, humility and edge. He doesn’t just talk theory, he gives frameworks, hard truths and a practical roadmap for building customer-led organizations that scale.
This is part masterclass, part reflection, and part blueprint for anyone serious about transforming CS from a support function into a strategic growth driver.
In this episode:
● Why defining customer success early gives companies a competitive edge
● The “Cut, Automate, Defend” framework for operational CS efficiency
● Dillon’s take on the traits every modern CS leader must develop
● How AI is reshaping the job market and what that means for CS
● Why CS must influence every department, not just own a renewal target
● Building global relationships and adapting across cultural contexts
● The balance of execution and continuous improvement in leadership
● Dillon’s personal lessons from moving through chaos with calm
● The future of CS roles and how to prepare for what’s coming
● The “Cut, Automate, Defend” framework for operational CS efficiency
● Dillon’s take on the traits every modern CS leader must develop
● How AI is reshaping the job market and what that means for CS
● Why CS must influence every department, not just own a renewal target
● Building global relationships and adapting across cultural contexts
● The balance of execution and continuous improvement in leadership
● Dillon’s personal lessons from moving through chaos with calm
● The future of CS roles and how to prepare for what’s coming
If you're building a SaaS company, leading a post-sales team, or rethinking how your organization creates value, this episode with Dillon Young is essential listening.
Follow Dillon Young.
Did you find this episode valuable? Make sure to like, subscribe, and share your thoughts in the comments! We're building the Middle East's customer success & revenue community together, and your voice matters. See you in the next episode!
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Hosts:
Haydar - LinkedIn
Ivy - LinkedIn
Creators and Guests
Host
Haydar Al-Saad
Haydar Al-Saad is the founder and CEO of RevSetter, the Customer Success & Revenue platform that turns CS into the new revenue engine. With almost two decades of experience in building and leading customer-centric teams & organizations, I have a passion for helping companies and teams unlock the potential of every customer in order to improve retention, accelerate expansion, and fuel revenue growth.
What is The Success Revenue Podcast?
The Success Revenue Podcast is the only podcast in the Middle East that brings you leaders in Customer Success, Account Management, Sales and GTM to share ideas, perspectives, and valuable learnings on how to successfully drive revenue, delight customers and take it to the next level.