Subscribe
Share
Share
Embed
The customer experience is now a strategic battleground and Conversational AI is the enabler for personalised customer experiences, at scale. Liam Delap, Customer experience and conversational AI evangelist shares his views on how Conversational AI is re-shaping operating models and the customer service landscape.
DX Talks deliver informative presentations and vital knowledge that empowers business leaders to drive transformational change to their businesses through people, processes and technology; creating future focused operating models and new ways of working.