Working Smarter: Presented by Calabrio

Cummins uses a unique forecasting method in Calabrio ONE that deserves some attention, so Dave talks with John Weippert about how to forecast for non-traditional interactions.  Cummins is able to save their customers huge amounts of money in providing a proactive service to their operations, and we are excited to hear all about it!

Show Notes

Cummins uses a unique forecasting method in Calabrio ONE that deserves some attention, so Dave talks with John Weippert about how to forecast for non-traditional interactions.  Cummins is able to save their customers huge amounts of money in providing a proactive service to their operations, and we are excited to hear all about it!

What is Working Smarter: Presented by Calabrio?

In this series we will discuss Contact Center industry trends and best practices, as well as sharing success stories and pain points with some of the most innovative professionals in the industry. Join us as we learn and grow together in order to provide world class customer service to each and every one of our clients.