Retail Remix

Did you know that 68% of consumers actively seek out retailers with omnichannel services and experiences? Results from CI&T’s Connected Retail Report indicate that consumers expect these fluid experiences — and retailers are rising to the occasion.

But which retailers are truly winning at connected retail experiences? Which are investing in creating immersive and differentiated experiences through mobile, ecommerce and even in stores? We dig into the data with Melissa Minkow, Director of Retail Strategy, CI&T.

Show Notes

Did you know that 68% of consumers actively seek out retailers with omnichannel services and experiences? Results from CI&T’s Connected Retail Report indicate that consumers expect these fluid experiences — and retailers are rising to the occasion.
 
But which retailers are truly winning at connected retail experiences? Which are investing in creating immersive and differentiated experiences through mobile, ecommerce and even in stores? We dig into the data with Melissa Minkow, Director of Retail Strategy, CI&T. Listen to learn:  
  • How retailers of all sizes accelerated their omnichannel investments during the pandemic;  
  • Why mobile apps can be incredibly impactful drivers of customer engagement and loyalty; and 
  • Ways to ensure your ordering and fulfillment experiences align with your brand differentiators in a more holistic way.  
     
RELATED LINKS 
Melissa Minkow will moderate a fireside chat featuring Drew Green, President and CEO of INDOCHINO during the Retail Innovation Conference & Expo. Get exclusive details into the brand’s omnichannel roadmap by registering for the event, taking place May 10-12 in Chicago. Podcast listeners get 50% off all passes using the promo code RICE50P07. Register before April 12 to save an extra $300. 

What is Retail Remix?

The rules of retail are constantly changing. Today, we're in an exciting new era where brands can differentiate through experience and use technology to connect with customers in new and exciting ways. Retail Remix is a new podcast series brought to you by Retail TouchPoints, the industry's leading source for news, insights and research for all things customer experience. Every week, we sit down with someone who is helping put a new spin on the retail experience. Hear from the top practitioners, analysts and innovators in retail, and see what new engagement opportunities await.