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Margot Lawless argues that invisible labor is one of the most overlooked sources of organizational friction. It includes the coordination, follow-up, rework, and tribal knowledge that keep a business functioning but rarely appear in formal plans or headcount assumptions. For executives, the issue is not just employee burnout; it is growth capacity. When hidden work accumulates, leaders feel it as slower scaling, overloaded managers, and high performers leaving. The larger lesson is that AI will not fix a system leaders do not understand. If organizations automate only the visible tasks, they risk adding more work instead of reducing it. The real opportunity is to identify invisible labor, locate its sources, and redesign the system around clearer ownership, better coordination, and smarter use of talent.
Dr. Darren Pulsipher, Chief Enterprise Architect for Public Sector, author and professor, investigates effective change leveraging people, process, and technology. Which digital trends are a flash in the pan—and which will form the foundations of lasting change? With in-depth discussion and expert interviews, Embracing Digital Transformation finds the signal in the noise of the digital revolution.
People
Workers are at the heart of many of today’s biggest digital transformation projects. Learn how to transform public sector work in an era of rapid disruption, including overcoming the security and scalability challenges of the remote work explosion.
Processes
Building an innovative IT organization in the public sector starts with developing the right processes to evolve your information management capabilities. Find out how to boost your organization to the next level of data-driven innovation.
Technologies
From the data center to the cloud, transforming public sector IT infrastructure depends on having the right technology solutions in place. Sift through confusing messages and conflicting technologies to find the true lasting drivers of value for IT organizations.