Simrat Singh, Co-Founder at Hooman Labs. Hooman Labs a startup building voice agents to help companies communicate with their customers over calls more efficiently.
Episode Highlights:
- From consulting at McKinsey to private equity, Simrat realized he wanted a more hands-on role in building businesses, leading him to co-found Hooman Labs.
- After exploring edtech and healthcare, Simrat and his co-founders pivoted to voice AI, recognizing a strong demand from companies struggling with call center inefficiencies.
- Hooman Labs’ approach focuses on automating 80% of customer interactions end-to-end, integrating directly with CRMs and backend systems to resolve issues without human intervention.
- Unlike Western markets where cost savings are the primary driver, Indian businesses prioritize efficiency, workforce stability, and improved customer experience over just reducing costs.
- Simrat emphasizes that AI startups don’t need deep technical expertise but rather a clear understanding of how to solve real business problems using existing AI tools, prompt engineering, and API integrations.
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Connect with Simrat Singh:
https://www.linkedin.com/in/simratsingh96/
https://hoomanlabs.com/
Connect with Demetrios:
https://www.linkedin.com/in/dpbrinkm/
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What is AIMinds?
Welcome to the AI Minds podcast, where we explore how the companies of tomorrow are built with an AI-first approach.
This series of episodes are brought to you by Deepgram the number one Speech to Text, Text to Speech, and voice API on the internet trusted by the world’s top Enterprises, Conversational AI Leaders, & Startups like Spotify, Twilio, NASA and Citi Bank.