We always talk about customer experience. But truly, what matters is what comes before that - Employee Experience. Tiffany Bova is the global customer growth and innovation evangelist at Salesforce, and the Wall Street Journal Best Selling Author of Growth IQ. Over the past two decades, she has led large revenue-producing divisions at businesses ranging from start-ups to the Fortune 500. As a Research Fellow at Gartner, her cutting-edge insights helped Microsoft, Cisco, Salesforce, Hewlett-Packard, IBM, Oracle, SAP, AT&T, Dell, Amazon-AWS, and other prominent companies expand their market share and grow their revenues. She has been named one of the Top 50 business thinkers in the world by Thinkers50 twice. She is also the host of the podcast What’s Next! with Tiffani Bova.
Main Topics and Connect
04:22 What is the fastest way to get customers to love your brand?
05:25 Customer experience vs employee experience, when does one override the other?
08:28 Research: three studies and unpeeling the onion.
13:01 Technology not helping employees.
16:04 It’s not just about tech!
20:11 Who owns the responsibility?
26:43 We are talking about this aspect of the business podcast, not a tech/process podcast.
29:05 If you want to be a leader, listen-up!
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