J&J Talk Dentistry

In this episode, Justin and Jon tackle the all-too-common habit of complaining. While everyone does it, they explore strategies for managing complaints—whether your own or those from your staff. Jon, originally from France, knows a thing or two about the art of complaining. The episode highlights the critical importance of effective communication, setting clear expectations, and using data to back up concerns. Their key takeaway? Stop complaining and start doing!

Chapters:
  • (00:00) - Introduction and Episode Overview
  • (00:14) - The Art of Complaining in Dentistry
  • (03:13) - Effective Communication and Setting Expectations
  • (05:41) - Handling Vendor Relationships
  • (09:25) - Employee Performance and Feedback
  • (17:08) - The Challenge of Changing Software
  • (21:22) - Communication Breakdowns and How to Avoid Them
  • (28:44) - Final Thoughts and Key Takeaways

Creators & Guests

Host
Jonathan Rat
Co-Founder & CEO of Archy
Host
Justin Clements
Justin currently serves as the Chief Strategy Officer for Ascend Dental Alliance. Prior to Ascend Justin worked with large private equity backed Dental Service Organizations such as Tru Family Dental, Great Expressions Dental Centers and Aspen Dental.

What is J&J Talk Dentistry?

Dental industry vets Jonathan Rat and Justin Clements chat twice a month about dental trends, industry updates, and more. They've turned their regular catch-ups into a podcast, offering listeners a mix of professional insights and casual conversation about dentistry, life, and everything in between.